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2K warns folks to reset passwords due to "unauthorized third party" gaining access to help desk platform

Not the kind of fishing you do with your gramps on a sunny afternoon.

2K Games is warning customers to change their passwords after an "unauthorized third party" gained access to its customer support platform.

According to 2K, customer information became available to the unauthorized individual(s) who proceeded to send out emails containing a malicious link.

GTA Online: The Criminal Enterprises Now Available

The company warns customers should they receive an email from support not to click on any link directing them to reset their passwords.

If by some chance a customer has already clicked the link, the company recommends folks reset any passwords stored on their web browser, enable multi-factor authentication where available and try not to use one that relied on text messaging; opt for the application instead.

It was also suggested customers run or install a reputable virus-scanning program and to check account settings to see if any forwarding rules have been added or changed on personal email accounts.

In the meantime, 2K has taken its support portal offline while it addresses the matter. It will provide notice when users can resume interacting with official 2K help emails.

This is the second hack 2K's parent company Take-Two has faced this week. Just a couple of days ago, a large drop of information on GTA 6 was leaked online due to a hacker, who is now being investigated by the FBI.

The hacker posted 90 videos from a test build of the game, resulting in a ton of screenshots and clips from the videos going viral.

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Stephany Nunneley-Jackson avatar

Stephany Nunneley-Jackson

News Editor

Stephany is VG247’s News Editor, with 22 years experience (with 15 of them at VG247). With a brain that lacks adhesive ducks, the ill-tempered, chaotic neutral fembot does her best to bring you the most interesting gaming news. She is also unofficially the site’s Lord of the Rings/Elder Scrolls Editor.

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