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Final Fantasy 14 producer apologises for early access server woes

Monday, 26th August 2013 02:35 GMT By Brenna Hillier

Final Fantasy 14: A Realm Reborn is currently open to those with an early access pass, and reports suggest things aren’t going entirely smoothly.

User complaints on forums, social media and comment threads suggest it’s been difficult to log in and create characters as many popular worlds are near or at capacity.

A message from director and producer Naoki Yoshida on the game’s forums confirms Square Enix has even closed basic character creation for busy servers.

“The maximum expected population limit is nearing for each World, and unless the current World simultaneous connection amount decreases, we are unable to open release the limitation,” he said.

“In case we do release the limitation, there is a high chance that the corresponding World will crash or cause issues, and we are thinking that it will be difficult for us to release it for a while. We please ask you to consider playing in a World that has a low limitation.

“We are sorry for any inconvenience that this may cause and ask to continue with your cooperation.”

Fans haven’t responded positively to the MMORPG’s struggles, and were particularly infuriated by a period of maintenance during which it was unavailable altogether.

Final Fantasy 14: A Realm Reborn launches on PlayStation 3 and PC on August 27. A PS4 version is expected next year.

Thanks, Joystiq.

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7 Comments

  1. hl_ffxiv

    WAKE UP SQUENIX!

    Your repeat performance and infamous arrogance as developers is going to cost you yet again!

    Your current track record with your US/EU network infrastructure causing multiple login failures, server population failures, and outright game instability is beginning to disenfranchise loyal Final Fantasy fans and in some cases, entire guild groups, as evidenced by the multitude of frustrated posts on the forums.

    To add some fuel to the fire, many of us logged onto the Japanese servers to check that out and it was an entirely different experience. No issues whatsoever. So I agree with the assessment of many players in the community that this is entirely a network issue, and the irony of this is that its a very simple scalability issue. Add more servers or upgrade existing ones, or both, the choice depends on the design of your network layer software, but one has to think with all the years of experience with FF XI you would have the people you need to consult with to fix the problem. Which brings up an interesting point. As a former FF XI player myself since the launch of that game, I can tell everyone from first hand experience that you had the EXACT same problems with that game that you are having with this game, even after you had let Japanese players into the game well ahead of American players or any other. Again, we find an example of SQUENIX favoritism through the server distribution disparity. Which is ridiculous behavior when you look at the sales numbers, which place roughly 80% of sales in the US and EU and only 20% in the rest of the world which I assume includes Japan, AND YET, Japan has almost the same exact number of servers as the US/EU combined. Really?!?!

    Which brings up a good point about server/networking issues. You know how many copies of pre-orders you have sold, you also know how many 1.0 players that have activated their beta codes, so you know EXACTLY how many US/EU players you have and you know a MINIMUM of how many players you need to support. Good development always lends itself to worst case scenarios and ensuring you can address those. So the bush I am beating around is this: You know and you aren’t doing enough to resolve the issue, and your developers are looking like total FOOLS yet again. One of your own executives was quoted as saying that another failure of this game could potentially be a financial crisis for Square Enix; you should start acting like it.

    Your current track record so far is beginning to disenfranchise entire guild groups, yet again, with no real community outreach on your part other than these silly and meaningless, and formulaic statements like, “we’re so sorry for ‘x’ but the situation has been ‘relieved’ now”, which really means, things improved because people logged off or quit trying to login. And let me re-iterate, you are disenfranchising entire player groups yet again, the lifeblood of any online game/community. AGAIN! How does it seem reasonable to you that pre-established guilds cannot get their groups together on the same server so that they thrive, and in result your game survives.

    Having said all that, many of the improvements to the game have been spectacular and exactly what the community wanted to see from the development team, but many of us will not get to enjoy it when you continue to ‘turn off’ our fellow guild mates and players throughout our community with an apparent lack of commitment to your own word.

    In conclusion. When the original incantation of Final Fantasy XIV failed as it did, after some time, you as a company admitted your failure. Having admitted your failure to the community you made a vow to the fans, the players, to us. From what I understand of Japanese culture this requires you to keep your word and do whatever is required to uphold your honor. I look forward to witnessing you, as a team, doing so.

    #1 1 year ago
  2. Judicas

    I made a character back in 1.0 but barely touched it. Got into all the beta waves this time around and it let me use the character I original made, but changed its class. It automatically assigned me to Masamune (Legacy), and i’ve only just now noticed that’s a JP server, that’s why I haven’t had any issues at all logging in or with lag… but unfortunately also why I haven’t seen that much talking on the realms! :( I’d rather play with the NA crowd as I do in WoW and other online games but because I’m in NZ it automatically assigns me to the EU site whenever I log in… didn’t realise I wasn’t on an EU server in game though… Any change you might know how to change servers hl_ffxiv? As I quit ff 11 due to being on a server with practically no English speakers and don’t want a repeat of that. From the sounds of things though any server I want to go to would probably be locked anyway and i’m damn sure not releveling a third time from 1-20

    Edit: sorry I mean move my character to another server, not how to change server, you do that by clicking world obviously

    #2 1 year ago
  3. Bashtee

    @2 there was a phase where you could change servers, you might have to pay now if the game launches.

    @1 You’re overreacting. It’s business as usual. Every MMO will have this problem for a simple reason: the load is only extremly high before and after the launch of the game, addons or bigger patches.

    I doubt they actually thought that so many players from the EU/NA side would want to play the game (during 1.0 the JAP was the biggest community). Even I’m surprised how many players are on the server.

    #3 1 year ago
  4. Unknown_Gamer

    Free to play or GTFO Square

    #4 1 year ago
  5. Hunam

    I think it’s been pretty much proven that free-to-play for tradional style MMO’s just doesn’t work. Having a sub is not one of FF14′s problems.

    #5 1 year ago
  6. hitnrun

    @4: The launch of WoW was atrocious, truly worthy of the unplayable launch MMOs that came before it, but it was also one of the last that were that bad.

    Because of WoW’s success, non-computer-geeks got into MMOs. Those people have higher expectations for a game working when you play it. Any MMO that’s actually had any success since then, including WoW’s own expansions, have had to hit much higher standards than the traditional MMO launch disaster.

    I’m not sure how that applies to FFXIV’s re-launch as I’m not sure how bad it is or what standard is being applied. Under the old MMO standards, Anarchy Online reformatted your hard drive.

    #6 1 year ago
  7. DT124

    SE about to release a game that you cannot even log in and play. Its a waste of money buying this game in its current state.

    Only people who never logged off when the servers were brought back up from last maintenance get to play. All NA/EU servers are at max capacity and the game hasn’t even been released, yet. If people go afk they never get kicked out. So pretty much everybody on the servers don’t log off.

    In maybe a few weeks or a month when they open up a lot more servers probably would be a better release date for this game.

    #7 1 year ago

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