Korean Fair Trade Commission raids Blizzard’s Seoul office over Diablo III complaints

Thursday, 31 May 2012 17:24 GMT By Stephany Nunneley

Blizzard’s Seoul offices were raided by Korean authorities this week due to customer complaints filed with the country’s Fair Trade Commission. Customers complained to the body Blizzard refused to offer refunds to players unhappy with the game, and the FTC is currently investigating whether the firm was “ill-prepared” for the amount of players crushing its game servers. It is also looking into whether Blizzard’s no-return policy violates Korean law on electronic commerce and commercial contracts. A spokeperson for the FTC told The Korean Times it had received enough complaints from Diablo III players to launch the investigation, despite Blizzard adding more servers to help alleviate some of the player crush. If the firm is found to be acting counter to FTC laws, it will be forced to issue refunds to those who request it. Thanks, Shack.