Microsoft details how it’s issuing refunds after Marvel Heroes Omega debacle

By James Billcliffe
4 January 2018 12:00 GMT

Microsoft has more clearly outlined how it’s issuing refunds to players who bought DLC for the now-defunct Marvel Heroes Omega.

Players who bought DLC after September 1, 2017 should be getting an automatic refund either in the form of store credit or direct refund.

In a statement on their official help site, Microsoft said:

“You will receive an automatic credit or refund if you purchased Marvel Heroes Omega DLC from the Microsoft Store between September 1 – November 29, 2017.

“For Marvel Heroes Omega DLC purchased between October 31 – November 29, 2017, your refund will be credited to your original payment instrument. For Marvel Heroes Omega DLC purchased between September 1 – October 30, 2017, your refund will be in the form of store credit.”

Any refund or credit should have appeared in your account by January 31, 2018, so if it’s not materialised by then, it might be time to contact Microsoft support directly.


Marvel Heroes Omega went abruptly offline in November last year, after Disney and Marvel broke ties with developer Gazillion Entertainment. The game was originally supposed to go dark at the end of the year but the deadline was brought forward, with all staff losing their jobs, without severance, the day before Thanksgiving.

PlayStation are reportedly offering similar refunds “within the next few weeks”. Purchases made between August 17, 2017 and October 17, 2017 will be refunded to your PSN wallet and purchases made thereafter will be refunded to the original payment method.

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. Read our policy.

VG247 logo

Buy our t-shirts, yeah

They're far more stylish than your average video game website tat.

VG247 merch