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EA admits it “incorrectly” banned some Battlefield 3 players

Monday, 23rd June 2014 14:09 GMT By Dave Cook

Battlefield: Hardline might be around the corner, but EA has admitted it “incorrectly” banned Battlefield 3 players using anti-cheat software. Oops.

battlefield_3_1

It follows DICE’s Karl Magnus-Troedsson being asked whether or not Battlefield is going annual with a new release each year. His answer skirted around a simple yes or no, but you can see what he said here.

Now, the Battlefield 3 bans were confirmed over on EA’s Help blog, which explains that players using PunkBuster anti-cheat software have found themselves banned incorrectly.

“We are investigating an issue of Punkbuster bans that were incorrectly applied to some of our players,” the statement reads. “Please undertstand that our game advisors are not able to access or overturn Punkbuster bans, but we’re working with our partners at Even Balance to get this resolved as quickly as possible.”

If you’ve found yourself banned after using PunkBuster software, you can appeal the decision direct to EA here.

“Please stay tuned for updates on this issue,” the post concludes, “and we’re very sorry for the inconvenience this has caused.”

Via Eurogamer.

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4 Comments

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  1. Dragon

    Great that they admit the issue, I guess.

    #1 1 month ago
  2. Sethos

    It wasn’t just Battlefield 3, it was also 4 where the problem was worse as you have a higher playercount.

    #2 1 month ago
  3. TheWulf

    From what I’ve heard, they incorrectly ban a lot of people. This is why Steam will always be the better storefront, and Origin will be ignored. I mean, the amount of times I got threatened with being reported in ME3MP just because I was unusually good with the krogan vanguard, I actually did worry, and that was one of the things that drove me away from playing it with anyone other than friends or just by myself.

    The horror stories I heard were that EA doesn’t actually verify the validity of a ban request — not on forums, not in games, not anywhere. They’ll get the ban request and automatically act on it without checking whether a ban could or should happen. At this point, it’s happened so many times that they’re notorious for it. I’ve seen so many rumblings about this on Tumblr from ME3MP players that… yeah.

    And when fearmongering like that can be successful, EA is doing something very, VERY wrong. You want to disprove fearmongering, EA, not do all you can to validate it.

    #3 1 month ago
  4. FeelTheBurn

    I think that the people who were wrongfully banned should be compensated somehow due to missed play time.

    #4 1 month ago