Valve wants to make sure you don’t think there’s a special policy in place for No Man’s Sky, when it comes to refunds.
The Steam refund policy was revised over a year ago to make things clear for everyone involved. You’re more or less guaranteed a refund, no questions asked, if you played any game less than two hours and have requested a refund within 14 days of purchase.
With the release of No Man’s Sky, the game went from the highest of Steam’s highs, to the crushing lows of disappointment in a matter of a few short days. Unsurprisingly, refund requests for the game have been particularly high.
Refunds are always the highest around a game’s launch, and bad PC ports will usually have their fair share of refunds, but in the case of No Man’s Sky this was more than usual. What kicked this “wave” off was a Reddit thread full of users reporting success with getting refunds, even though they’re no longer eligible for one.
The pretty big Reddit thread didn’t just cover Steam. In fact, it has countless reports from players who requested, and succeeded in getting, refunds from Amazon, GOG, the Humble Store, and even the PlayStation Store. This PSA prompted a similar thread to appear on NeoGAF that pretty much touted the same things.
In both threads, users carefully detailed their experiences with Sony’s customer support and other services, sometimes offering specific advice about the type of verbiage you could use to have a better chance at getting your request honoured. I even tried it myself with Steam, but like many others who played the game more than two hours, Steam refused the refund request.
It seems Steam was inundated with so many refund tickets for No Man’s Sky that it had to put up a notice on the game’s Steam store page to advice players that no, there are no special exemptions available for the game – unlike what reports on the internet may have you believe.
That does not mean you shouldn’t request a refund, however, as Valve itself notes in the refund policy FAQ that you could always file a refund ticket even if you fall outside the rules, as refunds are handled on a case by case basis.
Although at this stage, and judging by the more recent reports, PlayStation 4 players seem to have gotten more refunds done than those on Steam, despite Sony’s notorious “no refunds” policy.