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You won’t get a refund on SimCity if you bought it through Origin

Friday, 8 March 2013 00:57 GMT By Phil Owen

There have been conflicting reports this week about what you can do if you feel screwed by your inability to play the copy of SimCity you paid $60 for due to the server meltdowns. But there is one thing you should know: if you bought the game through Origin, you will not get a refund.

This saga has been a complicated one beyond the server problems themselves. First, an EA community manager said the following Tuesday morning on the forums: “If you regrettably feel that we let you down, you can of course request a refund for your order at [Origin's "contact us" page], though we’re currently still in the process of resolving this issue.” (That forum post has since been edited to remove that comment.) That does not say that you would definitely be able to get a refund, but it implies that it is possible.

But it is not. Origin policy states that there will be no refunds given for digital purchases unless there are, EA Support told Polygon, “special mitigating circumstances.” The game’s servers not working properly and preventing you, through no fault of your own, from playing does not count. You could perhaps get a refund, Polygon was told, if you only realized after purchase that your PC does not meet SimCity’s minimum system requirements.

Making viral waves today was an image of one user’s chat with customer service as he tried to get a refund. This person threatened to dispute the charge with his bank, and the rep to whom he was speaking said he would be banned from Origin if he did that. @OriginInsider later tweeted that you will not be banned for seeking a refund.

As outrage grows, Maxis general manager Lucy Bradshaw issued the following statement to Kotaku:

“Thousands of players across the world are playing and having a good experience – in fact, more than 700,000 cities have been built by our players in just 24 hours. But many are experiencing server instability and consequently, the rollout in North America has been challenging. It’s also now evident that players across Europe and Asia are experiencing the same frustration,” she admitted.

“Our priority now is to quickly and dramatically increase the number and stability of our servers and, with that, the number of players who can simultaneously access the game. We added servers today, and there will be several more added over the weekend. We’re working as hard as possible to make sure everyone gets to experience the amazing game we built in SimCity.”

Meanwhile, Amazon is no longer selling digital copies of SimCity, some social features of the game were disabled to try to improve performance, and several servers were taken down and patched yesterday. But issues persist. We will keep updating you on this drama as it continues to unfold.

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27 Comments

  1. ps3fanboy

    IT IS TIME TO CALL THE LAWYER! FUCKING DUMB ASSES AT EA THINK THEY CAN TAKE YOUR MONEY AND RUN…

    #1 2 years ago
  2. DSB

    As a consolation prize, if you show up at EA headquarters in California, Peter Moore, David DeMartini, Frank Gibeau and John Ricitiello will line up to piss in your mouth, in person.

    Just so you don’t feel too cheap when they do it from afar.

    #2 2 years ago
  3. Erthazus

    http://www.p2p-weblog.com/wp-content/uploads/the_peter_moore_guarantee.jpg

    #3 2 years ago
  4. Sini

    what a fucking mess, this is way worse than diablo 3 launch.

    #4 2 years ago
  5. mattevansc3

    You do realise Valve do the exact same thing. Its not the refund he was being told he’d get banned for but the dispute of payment. When you dispute the payment with your card issuer they do a charge back to the account and its the chargeback that gets your account banned. Valve has locked out entire user accounts and offline access to their games for chargebacks.

    #5 2 years ago
  6. chillin

    This is so fuk!n frustrared..
    Servers olways down….

    I just wish i haven’t buy this game from origin….

    #6 2 years ago
  7. DSB

    @5 It’s not surprising, but it’s amazing that nobody sues those companies.

    In the EU, you’re allowed to go back on a purchase within 2 weeks or 4 weeks, I forget which, so it should be straight up illegal to trade with those citizens without living up to those standards.

    #7 2 years ago
  8. SlayerGT

    Lately I’m being reminded why, years ago, I was worried about the industry going “all digital”. This “always online” shit seems to be a bad design choice now a days.

    #8 2 years ago
  9. mreko3230

    This is just a problem with digital purchases. I purchased a digital item through Gamestop and it never did work. I kept telling me the code I was inputting had already been used. Never could get a refund and in fact their terms of service clearly state there is no refunds for digital purchases. XBOX Live also would not issue a refund. I was simply out $20 with no recourse.

    #9 2 years ago
  10. NightCrawler1970

    I guess those online slackers learned there lession, for now on, buy a hardcopy from store and if isn’t working just bring it back to store and get a refund…

    EA sucks in service and Origin have to train those help-desk people not mentioned the word “BANNED”…

    #10 2 years ago
  11. xxJPRACERxx

    EA is working on the problems. It’s not like you wasted $60 ($80 in my case since I’ve got the deluxe version), the game will work eventually, just wait a couple more days, you’ll live.

    The law here in Canada state that if you bought something and it’s not working you can have a refund, but if the seller say is working on a fix then the buyer should wait for the fix. Of course the fix should come in a reasonable amount of time. It’s called good faith or something. It’s not like EA is intentionally causing problems.

    People are spoiled nowadays. They can’t even wait a couple of days.

    #11 2 years ago
  12. DeyDoDoughDontDeyDough

    @12

    You’re skirting the issue. Whether or not EA is legally obligated is absolutely not the point. Good faith is the point; something EA desperately needs to start showing its customers. This is a PR disaster.

    If something doesn’t work, it’s EA’s fault. They can talk about unprecedented this and difficulties that, but they could have spent the money on necessary testing and prevented this. They didn’t, and so the customer suffers and EA kicks that customer while they’re down.

    How many refunds, in total, would EA have had to dish out? A few hundred? A couple of thousand? Chump change. Instead, it lets this happen. And to think, the people who make these decisions make six-figure salaries. Unbelievable.

    It’s time for me to vote with my wallet. No matter how much I want any particular game, I will never, ever buy an EA product again.

    #12 2 years ago
  13. Puggy

    I have to agree with Number 12 in that it will work soon. A few more days and the first “groups” should have a work around and you can play your purchased copy with a crack. Not totally legal maybe but hey, at least you can enjoy the media you paid money for.

    What I was always wondering on though…. why did they do the always online thing anyway? I mean it only creates loss since you need the hardware and lines… and since I did not see any micro transaction in the game, there is no additional revenue coming in for keeping player playing on “your” server.
    From a money point of view, I do not get it.

    #13 2 years ago
  14. DeyDoDoughDontDeyDough

    @14

    YOUR FIRST PARAGRAPH: Don’t worry, there will be cracked copies floating about the internet in a matter of days.

    YOUR SECOND PARAGRAPH: Why do they try to protect their property from bootleggers?

    Um.

    Mainly, though, just to be clear, you’re actually arguing that it’s okay for EA to KNOWINGLY* release a faulty product, then deny refunds because people who legitimately paid for it will be able to pick up a pirated/cracked version onto which they may add no future content and put themselves at risk of prosecution. That’s your argument?

    And I thought my cat was dim.

    *This is about minimising spend in my opinion. Bare minimal infrastructure provided in case the game is a flop. Wouldn’t want all those servers sitting about doing nothing, would we. No. Better see how popular it is, then make everyone wait a week or two while we spend money on infrastructure we should have made available in the first place. Just to be clear again: EA probably knew this would happen at a time when it still had the option to delay release. Of course, that would have pissed people off too, and since EA didn’t have their money yet, they were probably worried people might cancel their preorders.

    #14 2 years ago
  15. Mineral4r7s

    I give this game a year and all servers will go offline. Its EA after all. Maybe people learned something now. (I don’t really believe that but hope dies last)

    #15 2 years ago
  16. DeyDoDoughDontDeyDough

    @16

    It’ll go offline as soon as EA stops making revenue from additional content. I think that’ll be longer than a year but it’ll happen, though perhaps EA might deactivate the DRM at that point.

    Like you say, hope dies last.

    #16 2 years ago
  17. The_Red

    @12
    No offense but do your work for EA? All of your posts in SimCity topics have been either about how SimCity is a superb game or how people are wrong here and EA has done nothing wrong. ;)

    Of course I’ve been overly negative about EA in my recent posts and by that logic, I could be working for EA’s rivals but still, how can you not be angry at them after all this?

    #17 2 years ago
  18. OwnedWhenStoned

    @12

    It’s not people who are spoiled nowadays, it’s companies that are spoiled.

    Because you have very little rights with digital purchases, and your only recourse is the same companies support (no independent third party) they can just get away with things like this. And they do.

    It’s not being spoiled to expect something to work when you buy it.

    #18 2 years ago
  19. RocknRolla

    lols :D I waited with the game :D and this happeens :D

    #19 2 years ago
  20. shogoz

    how the fuck are you supposed to get a refund on a digital copy anyway? of course you fucking can’t. this articles dumb. The only way you can get a refund is if someone from the company physically comes over and ensures it’s deleted from your system or some shit haha. some of you guys seem to be blaming the company saying they’re screwing you but it’s your own country’s fault for not coming up with better national laws. In my country companies/businesses aren’t able to sell things while saying you can’t get a refund. this ensures we get quality products and makes it so other foreign companies/businesses conform to our laws if they want to sell us things. “no refund” signs are illegal by national law and a business gets in serious shit if they are displayed in my country. The law never stoops in favour of businesses rather than consumers if they want to sell shit in my country. A foreign computer business opened up and were claiming in their terms and conditions that they can’t be held liable if they fuck up your computer (amongst other things) while they are servicing it and all of their outlets were fined 1/4 million dollars in total. Your blame shouldn’t be targeting companies but your asshole government that lets businesses like them sell shit to you and can screw you over easily. If you want to order or buy a digital copy from a place based overseas you should be doing it at your own risk after ALWAYS reading the terms and conditions. this is why i’m never going to buy digital copies of games. I don’t buy DLC i just download it for my jtagged xbox or modded ps3 fuck it

    #20 2 years ago
  21. lama

    the game serial number is tied to your origin account, a refund can be executed simply by deleting the game serial from your origin account.

    #21 2 years ago
  22. PenTaFH

    Basically meaning that, once again, EA is breaking laws and not caring one f*ck about it.

    Here in the Netherlands we have a law that if you buy a product over the phone, internet or through mail order, you have two weeks to be able to return the product and get your money back NO QUESTIONS ASKED. Of course, this only applies if the product can be returned in its original state, but given that this is about a digital product that should not be a problem, especially since a large percentage of data is handled not by the client but by EA themselves.

    I had a similar problem last year when I wanted to undo my purchase of a shortcut kit for BF3. I haven’t used Origin since then, not planning to either.

    #22 2 years ago
  23. Samoan Spider

    @23 Sorry to nit pick, and I’m not defending EA, but they aren’t breaking the law. The issue here is that the law in many countries just isn’t up to scratch. In the UK our Consumer Bill of Rights is in a consultation phase and it includes changes to the way digital content is dealt with afaik. Governments get in a panic as things take hold. The patent system in the US is under a major rework because many have taken the piss with it. There are several countries drawing up laws on liability in regards to robots because suddenly we’re at that stage where self driving cars can hit someone. Now with digital products, its the same story. What do you do if you aren’t satisfied? What if you have a legitimate complaint and want a refund? Currently its tough luck unless you get a company that values customer service.
    Anyway, I’m done. On topic, I haven’t played this yet, but I have so much to catch up on, I’ll just play it when the dust settles.

    #23 2 years ago
  24. Asgaro

    @1 EA didn’t take your money. You gave them your money. Every SimCity purchaser is in fault for supporting these DRMed games. Stop pre-ordering games!

    #24 2 years ago
  25. Hellhound30x

    @#2 DSB that comment is priceless! ha! ha! ha!

    #25 2 years ago
  26. PenTaFH

    @24
    Here, they are. The law in question isn’t a draft, it’s not in the works, it’s not in any kind of consultation phase, it’s real and it is in effect. Nearly all webshops also abide by it, because they will face serious consequences if they don’t.
    EA is just pointing at its EULA, saying ‘you downloaded this, we won’t refund.’ In the same EULA, however, they unequivocally and undeniably state that if their EULA conflicts with (local) legislature, the EULA loses and EA has to and will abide by the law.

    So they’re not even only breaking the law, they’re not even following their own rules. Which in turn, and this is where I know this discussion could get messy but I’ll do it anyway, gives me a huge incentive to start pirating their games. If *they* cannot even follow their own rules, why in the depths of Hades should I?

    #26 2 years ago
  27. Samoan Spider

    @27 I’m sorry to say, Distance selling regulations and the Sales of Goods act here in the UK don’t cover or reference downloaded material like this where it is not clear whether it is classified as goods or a service in law yet. So its a conundrum.

    Edit: My point about the customer service bit is crucial here though. If they give 2 shits, they should demonstrate it to those that really want out. Piracy is never the answer, but EA has made so bloody impossible lately to respect them that I find it very difficult to disagree with you.

    2nd Edit: A whitepaper on the subject from a couple of years ago with some interesting points – http://tinyurl.com/cgv2zwo

    #27 2 years ago

Comments are now closed on this article.

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    Destiny developer Bungie won’t stop tinkering with Exotic weapons. In Destiny, Exotic weapons are supposed to be the best of the best – and to feel unique. Guns like Ice Breaker and Gjallahorn definitely hit the mark there (although less so when everyone has one), but unfortunately, there are a few that just don’t strike […]

  • Is Uncharted 4′s first trailer a tribute to Crash Bandicoot?

    Uncharted 4′s first proper trailer bears some remarkable similarities to the opening moments of a much earlier Naughty Dog game. Uncharted 4: A Thief’s End has more in common with Crash Bandicoot than you might think. It’s Naughty Dog’s first game on a new console, yes – but if you compare Uncharted 4′s E3 2014 […]

  • Sonic console games will continue, says Iizuka

    Sonic Team leader Takashi Iizuka has said there are no plans to stop making Sonic games. Sonic hasn’t retired from the ranks just yet. “Please rest assured, I personally have no plans to stop making Sonic games for home consoles,” Iizuka told 4Gamer [Japanese]. The comment arose after the site asked if Sonic would become […]

  • Stealth Inc. 2 coming to PSN, apparently

    Stealth Inc. 2: A Game of Clones will soon be available on PlayStation platforms, if a trophy list is to be believed. Stealth Inc. 2 initially launched as a Wii U exclusive, disappointing fans of Curve Studios’ tough action game. We’ve heard nothing to contradict this, but Exophase, a generally reliable source, has dug up […]

  • Runescape developer has an “undisclosed MMO” in the works

    Runescape developer Jagex is working on something new. According to Jagex’s careers page, the developer has a new, unannounced game in the works. Its advertisement for a lead programmer makes explicit mention of an “undisclosed MMO”. The ad mentions the new title is in “the preliminary stages of redefining the cross platform MMORPG genre” and […]

  • Destiny PvP rewards system to be addressed

    Destiny developer Bungie has said it will change the way Crucible rewards work. Destiny players are always complaining about the perfidy of RNGesus, but there’s one area where it particularly hurts: the Crucible. PvP players often receive nothing at all for excellent performances, and sometimes Guardians receive the best drops merely for logging in as […]

  • Azure Striker Gunvolt 2 in the works for 3DS

    Azure Striker Gunvolt is getting a sequel. Azure Striker Gunvolt developer Inti Creates has confirmed that the sidescroller has been popular enough to warrant a second instalment. The sequel will also be released on 3DS, the team said on Facebook. Very little information is available at present, unfortunately. “As time goes on we will have […]

  • Life is Strange Episode 2 not delayed, says developer

    Life is Strange developer Dontnod Entertainment has said the second episode is on track for release this month. I guess it would know. Life is Strange Episode 2 has been expected on March 13, but late last week Square Enix told Destructoid it had been delayed. Dontnod has since denied this report, describing it as […]

  • First SteamVR game reveal is Job Simulator

    Job Simulator is the first game to be announced specifically for SteamVR, Valve’s virtual reality tech. Shoot Many Robots and Aaaaa! For the Awesome! developer Owlchemy Labs is the first team to put its hand up and say it’s worked with SteamVR. In a blog post, the studio unveiled Job Simulator, which will be playable […]

  • HTC, Valve partner for Vive VR headset

    The first SteamVR announce is a headset a manufactured by HTC, the Taiwanese mobile company revealed over the weekend. Valve told us last week it planned to unveil virtual reality hardware at GDC, calling it “SteamVR” at the time. Now HTC has pre-empted Valve by revealing Vive, a headset developed thanks to a collaboration between […]

  • Watch the Evolve Chappie Challenge tomorrow on Twitch

    Sony Pictures Entertainment, 2K and Turtle Rock Studios have announced a tournament being hosted by ESL, which will see Evolve players take on newest movie robot, Chappie. The ESL has teamed up with Twitch for the live 4 on 1 competitive event, and you can watch as it all unfolds tomorrow, March 1 at 3pm […]

  • If you’re attending PAX East, stop and have a look at Necropolis

    We haven’t heard much on Harebrained Schemes’ latest since it was announced in November, but today, the team has seen fit to release some interesting gifs of its a new project, Necropolis. Necropolis is a third-person action rogue-like with procedurally generated which can be “re-rolled mid-playthrough” and is headed to Linux, Mac and PC sometime […]

  • Dragon’s Dogma Online really is lovely, as these screenshots prove

    More Dragon’s Dogma Online screenshots have been released, and this batch is just as lovely as the last gallery we posted. Since this game will likely never leave Japan, the images are a bit of a salt rub for fans of the IP, but hopefully another entry in the series will be released at some […]

  • Action-RPG Death’s Gambit has a classic-Castlevania feel to it

    How would you like to become an agent of Death and rid the world of immortals? Then Death’s Gambit may just be the game for you. Announced by LA-based studio White Rabbit, the action-RPG with platforming elements tasks players with fighting gigantic enemies on an alien, medieval planet. Players will also encounter formidable beasts, knights, […]

  • Modder adds offline co-op into Resident Evil: Revelations 2

    PC users lamenting the lack of local, offline co-op in Resident Evil: Revelations 2 will be pleased to know a modder has remedied the omission. The mod, created by FluffyQuack, adds offline co-op mode to Episode 1 but the only caveat is players will need to use gamepads instead of mouse and keyboard (via Gamespot). […]

  • Number of Steam accounts with Dota 2 installed hits over 42 million

    Dota 2 has seen its installation rate jump 85% year-over-year, resulting in the MOBA now having close to 43 million installations worldwide. The figures were published via a report from video game research and consulting firm EEDAR, which studied Steam accounts daily to better understand the service’s player behavior and title performance. According to statistics […]

  • Nintendo issuing Eon Ticket codes for Pokemon Omega Ruby and Alpha Sapphire

    Nintendo is handing out an Eon Ticket to Pokemon Omega Ruby and Alpha Sapphire owners which will allow them to visit the Southern Island. Once a player arrives, depending on which version of the game they own, Pokemon Latios and Latias are able to be caught. The Eon Ticket was originally issued via StreetPass, but […]

  • Here’s a couple The Witcher 3: Wild Hunt screenshots to brighten your day

    Two images for The Witcher 3: Wild Hunt have surfaced on the game’s Facebook page. Grabbed by Gamekyo, the images show Gerlat and Vesemir chatting with a fellow, and the other shows Geralt riding up to some ruins where some people have been hanged. CD Projekt Red will make an appearance at PAX East next […]

  • Hyrule Warriors Boss Pack DLC contains unlockable character – potential spoilers

    While you already know the next DLC for Hyrule Warriors will allow you to play as the gigantic beast Ganon, there’s a rather humorous unlockable character contained in it as well. Potential spoilers follow below. When the DLC arrived in Japan February 26, YouTuber moccos-tan IsedelicaAs posted a video of the unlockable character, which is […]

  • Star Trek Online players gather on Vulcan to pay respects to Leonard Nimoy

    Star Trek Online players paid tribute to Leonard Nimoy yesterday by gathering around a fountain on Vulcan, the home planet of Spock in the Star Trek series. According to a post by barnacle999 on reddit, when he logged into the MMO “there were around 20 full instances and several partial,” culminating in around 1000 players […]

  • Dark Souls 2: Scholar of the First Sin gameplay video shows invasion of The Forlorn

    A new Dark Souls 2: Scholar of the First Sin gameplay video has been released, and provides the viewer with a look at the NPC invader system. Watch below as The Forlorn hunts down the player through the game with “with deadly skill and tenacity.” He even teams up with other enemies, making your fight […]

  • Visual upgrade for Wasteland 2, improved modding tools in the works

    A visual upgrade and improved mod tools are in the works for Wasteland 2, according to a blog post from inXile Entertainment. The upgrades will come about as the game’s codebase is migrated from Unity 4.5 to Unity 5. “A major benefit of moving to Unity 5 is that 5 will include many of the […]

  • Battlefield Hardline brings “Hollywood crime drama” to single-player campaign

    In the fifth developer diary for Battlefield Hardline, the team discusses how it’s bringing “Hollywood crime drama” to the shooter’s single-player campaign. The video was released a couple of days ago, so apologies are in order if this has been posted already, but I promise I searched the site and never found it. Visceral Games […]

  • Masquerada: Songs and Shadows is a pause for tactics isometric RPG coming in 2016

    Masquerada: Songs and Shadows is a 2.5D isometric RPG, built in the vein of Baldur’s Gate and Dragon Age in the works at Withing Hour Studios. The game allows the player to pause combat to plan party tactics. “Set in the Venetian-inspired fantasy city of Ombre where rare masks are the key to casting magic, […]

  • Underworld Ascendant surpasses Kickstarter goal

    Underworld Ascendant which was launched on Kickstarter earlier this month, has met its  $600,000 funding goal. With six days left 10,786 backers pledged $610,541 In light of being funded, the team has also switched up the stretch goals as bit, as you can see in the image below. The studio, OtherSide Entertainment, is fronted by Paul Neurath, […]

  • Latest Evolve patch fixes progress and save game data loss on Xbox One

    A patch for Evolve has been released on Xbox One which fixes lost progress and save game data users had reported. The patch also fixes an issue with shadows and flashlight, makes incremental improvements to matchmaking, invites, and rejoining, and there were progressions balance changes. “The issue with lost progress and saved games was mostly […]

  • Online servers for Ridge Racer Unbounded shut down in Europe

    Online functionality for Ridge Racer Unbounded is no longer available, Namco Bandai Europe has announced. Solo mode and the track editor are still playable, minus the sharing options. Ridge Racer Unbounded was released on PC, PlayStation 3 and Xbox 360 in March 2013. Thanks, MCV.

  • OlliOlli will be a cross-buy title on 3DS and Wii U

    Curve Digital has announced OlliOlli will be a cross-buy title when it releases on 3DS and Wii U. The Roll7 title will be the first third-party title to offer the functionality on the systems. OllliOlli will be released on the eShop March 5 The game launches on Nintendo’s eShop on March 5th, followed by Xbox […]

  • Darkbeast electrifies latest Bloodborne video

    The latest Bloodborne video shows off another monster in the game. This one is Darkbeast and he’s full of electricity. The video is the last of IGN’s month-long coverage of the title.

  • Future Assassin’s Creed games will have greater focus on modern timeline

    Ubisoft plans to focus more on modern timelines in future Assassin’s Creed games, the company suggested during its latest community livestream. During the Twitch stream, one of the lead writers for the Assassin’s Creed series, Darby McDevitt, said the modern timeline for Brotherhood’s town of Monteriggioni could inspire future development. “That only came about because […]

  • Fruit Ninja Kinect 2 is coming to Xbox One next month

    Halfbrick has announced Fruit Ninja Kinect 2 for Xbox One will release next month. The mobile title made its way onto Xbox 360 garnering 1 million downloads as of March 2012. It has a new multiplayer mode for up to four players with Battle and Party modes along with a new progression system. An announcement […]

  • New GTA 5 PC screens – shit the bed!

    Rockstar has pumped out 15 new screens for the PC version of Grand Theft Auto 5. Don’t touch them, because they’re electric. And if you touch them, you’ll get shocked. The PC version of GTA 5 has been delayed until April 14, which both sucks and blows. BUT! There’s a new trailer coming between now […]

  • Sony Japan accidentally erases 20th Anniversary PS4 contest entries

    Sony Japan has accidentally erased all information obtained from PlayStation owners who entered to win a 20th Anniversary PlayStation 4. Those who purchased PlayStation 3, PS4, Vita or Vita TV between December 4 – January 15 were handed a calendar with a code which entered them into the contest. Somehow, all data collected from the […]

  • Hearthstone datamine suggests Blackrock Mountain expansion on the way

    Hearthstone’s next update may be based on World of Warcraft’s Molten Core raid, if datamined information posted on Hearthpwn is spot-on. According to files mined from the latest patch, three new cosmetic card backs are on the way, one of which is called Molten Core. The data suggests that pre-ordering the Blackrock Mountain expansion will […]

  • Using Battlefield Hardline single-player gadgets increases your metagame rewards

    Gadgets contained in Battlefield Hardline’s campaign mode have been detailed, and each provides the player with various ways in which to solve crimes. According to design director Scott Warner, one way to “diffuse” a conflict when confronted with criminal activity is to flash your badge and ordering the criminal to freeze. Putting your gun on […]

  • Mortal Kombat X video is all about story mode, new characters

    After promising a new Mortal Kombat X reveal “soon”, NetherRealm Studios has made good on said promise by releasing the story trailer. The video shows parts of the story mode featuring Mileena, which takes place 25 years after the events of 2011′s Mortal Kombat. Outworld has become a larger threat and new fighters joining the […]

  • Destiny’s shotgun and pulse rifle buffs mean it’s time to rethink your load-out

    Destiny’s most-ignored weapons got major boosts this week. It’s time to start thinking about how to work them into your set-up. Even if you’re used to using scout rifles and sniper rifles as a general loud-out (neither class was touched by 1.1.1), the buffs to pulse rifles and shotguns should make you rethink your contextual […]

  • Battlefield Bad Company 2: five years later, what did it do so right?

    It’s been five years since the release of Battlefield Bad Company 2. What did the much-loved entry in the franchise do for the Battlefield series? Westie’s played Battlefield Bad Company 2 for over 1,260 hours on PS3 and PC. That’s dedication. In his latest video he discusses the stand out moments from a FPS classic, […]

  • War is hell in this Zombie Army Trilogy gameplay trailer

    Here’s five minutes of headshots, shambling zombies and an undead Hitler from Rebellion’s upcoming Zombie Army Trilogy. The Sniper Elite spin-off arrives on PS4, PC and Xbox One March 6 and includes three games (obviously) and a new Horde mode.

  • Titan Souls releases on PS4, Vita, PC on April 14

    Ace indie giant-slayer Titan Souls will be released on PS4, Vita and PC on April 14. Publisher Devolver confirmed the date to Eurogamer. Those of us in Europe will have to wait until a day later for release. Titan Souls is a tough-as-nails indie game where you have one life to slay a giant enemy. […]

  • Destiny weekly update: lowdown on Inferno Crucible, Vault Transfer improvements

    Destiny’s weekly update has made some pretty significant changes – let Arekkz Gaming take you through them. Bungie has revealed the first release date for the new Inferno Crucible mode, and made it a lot easier to access your vault. You should subscribe to Arekkz Gaming. It will improve your life.

  • Destiny: Xur location and inventory Feb 27, 28

    It’s Xursday again – what treats does he have for you this week? He’s in the North Tower, to the right of the Stranger’s room. Let’s take a look at the latest weapons and gear from your favourite Destiny trader. No Backup Plans [Titan Gauntlets] – 13SC ATS/8 Arachnid [Hunter Helmet] – 13SC Heart of […]

  • Battlefield Hardline will be stable on PC at launch, Visceral assures

    PC format is “by far the best gaming platform around,” says Hardline producer. “We’re doing what we can to take advantage of people’s different system with the graphics, framerate, controls, etc. We’re not just porting it over.” Battlefield Hardline developer Visceral is reassuring players that there will not be a repeat of the disastrous Battlefield […]

  • Win Pneuma: Breath of Life for Xbox One

    We have 10 download codes for new indie puzzler Pneuma: Breath of Life for Xbox One to give away. The be in with a chance of winning a code, just enter your details below and we’ll pull the winners from the hat on Monday March 2nd, after 2pm GMT. Pneuma: Breath of Life is a […]

  • Life is Strange Episode 2 delayed

    Life is Strange Episode 2 won’t make its expected release date. The first Life is Strange episode released on January 30, and we had expected the second to follow on March 13. Square Enix has since confirmed to Destructoid that the next chapter won’t make its release date. There’s been no word of the new […]

  • Mortal Kombat X: which character will be revealed tomorrow?

    Mortal Kombat X director Ed Boon is teasing a new character reveal. During today’s Mortal Kombat X livestream, NetherRealm said that a new character would be revealed “very soon”. Boon followed up with this teasing tweet suggesting the reveal will occur tomorrow: Very soon? As in tomorrow? :/ — Ed Boon (@noobde) February 26, 2015 […]

  • Halo played by Twitch is an exercise in great patience

    TwitchPlaysHalo is ridiculous. Halo: Combat Evolved is the latest game to be sucked into the “TwitchPlays” phenomenon, and the results are somewhat painful to spectate. If you’re not familiar with the setup, which debuted with TwitchPlaysPokemon, the game accepts commands from the channels’ chat stream. Although it doesn’t have the strategic RPG elements of Pokemon, […]