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SimCity marketing campaigns suspended temporarily – report

Friday, 8th March 2013 19:54 GMT By Stephany Nunneley

And in more SimCity news, EA has suspended its marketing campaign for the game in light of all the issues its launch has faced this week.

This is according an email handed over to Polygon which was apparently sent out to EA’s marketing affiliates.

The email states that affiliates “please remove any copy promoting SimCity from your website for the time-being.”

“To be clear we are continuing to payout commissions on all SimCity sales that are referred, however we are requesting that you please stop actively promoting the game,” the email reads.

“We will notify you as soon as the SimCity marketing campaigns have been resumed and our promotional links are once again live in the Linkshare interface. We apologize for any inconveniences that this may cause, and we thank you for your cooperation.”

Hopefully that will help alleviate extra potential stress on the servers until EA can finally get things sorted out.

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32 Comments

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  1. Diingo

    Why is EA still alive? They don’t belong in the video game industry. All they do is plague whatever they touch.

    #1 1 year ago
  2. salarta

    @1: I think they’ve been trying to improve themselves, or at the very least their public image, over the past several years. I certainly don’t think they’re the worst company in America as that one poll suggested; there’s no way EA’s business practices are worse than Bank of America and the other big banks that are doing things that actively ruin lives, and even if you limit it just to video game companies, I think Activision, Capcom and Squeenix are worse. Unless EA has been doing things I’m not aware of, of course, and I don’t think we can still hold ea_spouses against them given how long ago that was and how their administration and management has changed since then.

    #2 1 year ago
  3. DSB

    Go die in a fire EA.

    That happens to a lot of sims, because for some reason fire engines can’t pass eachother. So unless you have a road to accomodate each and every engine leading into a fire, then quite a few places are gonna burn down while they sit happily in the traffic jam created by the first engine. Probably pondering things like life and death, but never that maybe they should go around.

    Emergent gameplay!

    #3 1 year ago
  4. freedoms_stain

    They must be seeing a shit-ton of refund demands and/or charge-backs if they’re taking this step.

    #4 1 year ago
  5. NightCrawler1970

    I dont blame Maxis, it’s EA that messed up big time…

    I hope Maxis leave from EA and be ya own company like when Maxis released the first SimCity, Sim Tower and other classic games.. and why in gods name have Internet intergraded in the game, Sim City 2000 and Sim City 3000 where fine games, no need internet(beside downloading extra landmarks)..

    And what is wrong to produce DVD with serial codes? those are much stable than…

    * sign in EA server
    * sign in at Origin
    * Sign in at Steam
    * login on SimCity server…. error 404… server doesn’t exist…

    For all those Sim City fans, they paid $60.-(pre-sale) and cant even enjoy every minutes of it because “INTERNET” = REQUIRED!!!! and the server is basicly shut down..

    Stick with Blue-ray Disk!!!! problem solves…

    #5 1 year ago
  6. ps3fanboy

    DIE EA YOU GREEDY FUCS!

    #6 1 year ago
  7. NightCrawler1970

    @6 LOL, you cracked me up!!!!

    I guess EA can join Activision they both greedy money grabbers bitches

    Im glad i still have the old SimCity 4 and deluxe edition…

    #7 1 year ago
  8. rusty_shackleford

    This is about shutting down all the criticism of the game

    its not ‘ho ho ho our game is so popular we need you to stop getting us more customers right now until we can meet demand’

    #8 1 year ago
  9. NightCrawler1970

    I was wondering how many servers EA used to launch the game on that night?

    I hopen’t 3 for world wide… *FACE-PALM*

    #9 1 year ago
  10. NightCrawler1970

    Here a copy from a page..
    Source:
    http://forum.ea.com/eaforum/posts/list/105/9342980.page

    EA made so many blatant mistakes it is hard to decide which one was a bigger failure. Here is my list of all the failures that should never have happened and options that should have been put in the game.

    1.They started with 4 US servers. It is asinine to think 4 servers would handle the stress that 500,000 preorders would put on them. I wouldn’t think that you should have more than 10,000 people on each server considering the huge amount of data that has to constantly be saved since time spent playing this type of game is so important.
    2. They seemed to have forgotten that most people buy games the day they come out. 4 servers?…Really?
    3. EA did not allow downloading and prestaging of game before the release. The stress added by people trying to download the game was bound to cause issues.
    4. The game was not created with offline mode.
    5. The game does not have the ability to save game yourself. You must rely on servers to save your information. Does anyone even know how often the servers save your city?
    6. You can’t remove abandoned cities from your region. In private regions the creator should have the option to remove someone in case they are no longer playing. In public regions everyone in the region should be able to vote for a kick in case someone has cities all over and stops playing that city. This would open the city up for someone else.
    7. Why put a 20 minute timer on before trying to reconnect? Why would you think it is acceptable to wait 20 minutes for a reconnect try? A queue would be acceptable but not this.
    8. Moderators talk to us like we are imbeciles. Don’t address us as fans and say we didn’t expect this. Talk to us like gamers. Tell us how moronic and idiotic the company was for not having nearly enough servers. Tell us you are about to add 20 servers right now to see if they can handle the load instead of 1 or 2 at a time. Don’t tell us we had no idea people really wanted to play this game and would want to download and play right away. Don’t tell us that you didn’t expect people to want to play for many hours. Never condescend us gamers and say that people loved playing so much that they didnt want to get offline so others could play.

    EA = after so many years in gaming still a bunch of NOOBS???
    it seems like it

    #10 1 year ago
  11. Talkar

    @9
    It’s impossible to tell. They most likely have a SimCity server farm and what we ingame see as 1 server might be a collection of 5 or more servers.

    #11 1 year ago
  12. xxJPRACERxx

    What #11 said.

    It’s funny to see people who have no idea what they’re talking about acting like they’re expert.

    It’s like for them you just add servers, press a couple of buttons and it’s done, simple as that….

    #12 1 year ago
  13. xxJPRACERxx

    I know EA is not popular, especially now. But for me Activision and Ubisoft is much worse, especially on PC.

    Those are BIG BUSINESSES, they don’t own you anything and they’re not your friend. If you want that then just buy indie games.

    #13 1 year ago
  14. DSB

    @13 They do owe people the 60 dollars worth of game that they paid for.

    But you’re right, more people should take that hint and not buy those games in the first place. EA hardly even care about their own products these days.

    They’re monetization platforms first, and entertainment second

    And fuck you, the customer, if the servers don’t work. That’s hardly EAs problem, they just need your 60 bucks, and after that they obviously won’t accept being held accountable by offering refunds or other such devilry.

    #14 1 year ago
  15. NightCrawler1970

    I have to admits i was a HUGE EA gamer from Soccer to The Sims,Sims 2, SimCity 3000, Sim City 4, NFS ,Porche, Most Wanted, Underground 2.

    Those are the time that EA was normal company(not greedy and specialy not messing up with servers like the launch of Sim City 5)

    EA bought up several companies such as:

    * Maxis
    * WestWood(early ages of Command & Conquer
    ===========================================
    * feel free to add more companies that EA bought over…

    They had servers that when i was playing NFS never or hardly no lags.. but now EA become a bunch of cheapo’s that just want to save money to run less than 5 servers…with Asuming it’s enough and hope that the server hold it…

    Assumption is for mother of all fucked ups…

    You lost me as valuable customer

    you also be shitlisted by “never buy a game” together with
    Activision…

    #15 1 year ago
  16. DSB

    @15 I think what takes the cake is that John Ricitiello oversaw the sale of Pandemic and Bioware to EA, possibly winning himself a CEO title in the process.. And then he shutters Pandemic just two years later.

    That is just straight up Bobby Kotick shit.

    #16 1 year ago
  17. NightCrawler1970

    Thats another thing that bother me the most, on consoles such as PS3 and Xbox, example, Tigerwood Golf 2010, and EA shut down the server after 2 years to save money… but totaly forgot that there are some people that want to buy that game(when price dropped), and play online agains friends but EA shut the server down

    #17 1 year ago
  18. xxJPRACERxx

    @14 If at the end of next week the game is still unplayable then I’ll stop defending EA because then that would be an unacceptable delay.

    I know people want everything to work the 1st time but that’s not how the world works and it’s impossible to do, shit happens. Some people can understand and accept that, some don’t.

    And about the $60 EA “stole” from customers. Do you really think EA will leave the game in this broken state forever? They will fix it and then people will have no reason to complain, except the category that expect everything to work the 1st time and people that like to complain since it’s EA…

    @17 100% agree with you on this one. That’s bad practice/business!

    #18 1 year ago
  19. DSB

    It’s impossible to take that defence seriously. Not even EA themselves are willing to try and cover their asses to that extent, because they know it’s completely hopeless at this point.

    Surely, you don’t expect consumers to be stupid enough to accept companies selling them products that are merely designed “to work eventually”. And if EA truly know that that’s impossible, then they have no right to be selling it in the first place. At best, that’s fraud.

    They aren’t using any of those arguments though, because they’re quite aware that they’re responsible for the most embarrassing launch since Diablo III.

    #19 1 year ago
  20. xxJPRACERxx

    “Surely, you don’t expect consumers to be stupid enough to accept companies selling them products that are merely designed “to work eventually”.”

    EA publish a lot of games. When was the last time they had such a bad launch? I don’t remember. So it’s not like it’s happening every time. If their next game have this much problems at launch then I’ll probably stop supporting them. But 1 bad launch of many, I can live with that. Of course I expect them to fix the game soon or they’ll lose my trust too.

    #20 1 year ago
  21. ifrit82

    #xxjpracerxx

    Come on, all people know that first day shit happen with on line game. But this isnt this kind of situation. This is worse than what happen with diablo 3.

    They know how much pre order they sell and how much games they shipped. Then they cant say “we cant imagine how much people will play sim city” . This is a lie.
    Then why they didnt do a big beta months ago with all preorder players to test their server ?
    If i can think this thing, someone that is paying thousand of dollars for year and work in video games marketing, could think too.

    Someone need be fired for this situation.

    I will buy the game only i can play the true game. I dont want await hours to play, because server are full or dont working and i can lose progress of my city.

    #21 1 year ago
  22. manamana

    @EARACER the thing with EA is, if it would be a small publisher that wouldn’t force people their own digital plattform down their throats, wouldn’t push microtransactions and hadn’t yearly iterations of the same old sports games to generate a steady income – it wouldn’t be as hard to digest. But EA is one of the biggest publishers on this planet. They generate tremendous amounts of money with games.

    And they aren’t capable to have an uprunning serverfarm 24/7?

    I know the matter, I worked seven years in a company in which their income was bound to a working serverfarm 24/7. It’s no small feat to realise that but it’s managable. And it’s costly.

    And that’s where those greedy EA bastards entr the stage. They have enough money, enough knowledge (one could hope so) and enough people (one could hope so) to keep a serverfarm running 24/7 and forealmost can take huge hits on new game releases.

    If not, they can be hacked like a sardine tin. Which is basically nothing else than what you do with a DDoS attack.

    This is serious shit and you, EARACER, shouldn’t defend a company that makes a lot of money but don’t seem to invest into it’s own ifrastructure, to give it back to the gamers. Which wouldn’t make them look like complete numb nuts. Man I can remember how the servers where down when BF3 launched, that is intolerable!

    #22 1 year ago
  23. manamana

    Btw. They are giving out a free PC game, for those who bought SimCity: http://kotaku.com/5989630/ea-will-give-a-free-pc-game-to-anyone-who-bought-simcity

    #23 1 year ago
  24. ps3fanboy

    @23

    And now people will roll over and forget it ever happened, because hey! Free game! And then they’ll go and get screwed YET again the next time, but hey! IT’S FREEEEEEE GAAAAAAAAME… ONLY IDIOTS BITE ON THIS!.

    How about people get a spine and actually stand up against these greedy bastards!. I see a lot of people here say i only will by this game and that game from EA. YOU will be a part of THIS problem if you do, SAY NO and vote with your wallet. Or else you are just going to get more of this bullshit in the future.

    #24 1 year ago
  25. DSB

    I think Grayson did the ultimate piece on this.

    If you add something to a game, which doesn’t add any kind of value for the customer, and may even take value away, then there’s no possible justification for its inclusion.

    It’s the same with boneheaded DRM. If you include a service that works for people and adds value, then people are fine with it. If you add a “service” that breaks games, or just adds another login screen, then you’re fucking Satan, and rightly so.

    @20 So which is it, first you’ve called it impossible, and now it’s an isolated incident?

    #25 1 year ago
  26. xxJPRACERxx

    What I’ve called impossible is for things to always work the 1st time. In anything, not just games, some things just don’t work the 1st time. It can be a new car, a problem with a brand new house, a new law, etc…

    Just to be clear, I’m not pro-EA. It could be any other company and I would do the same.

    When Sony servers were hacked and down I defended Sony while people were saying they would never buy a Sony product again and “Sony sucks”…

    Same thing with Activision and Diablo 3.

    I’m not defending EA just because it’s EA, I’m defending them because I hate when I read all these stupid comments by people that think they’re experts in technology, better than everyone and think they’re kings and everything should work how they decided it should. And if not they cry like little babies. Spoiled child!

    You can hate EA for many reasons but this launch is an isolated incident. I like EA games, they’re doing fine PC games and good ports and all my EA games work correctly, except SimCity. But considering all the other games I have from them that work correctly I know they’ll fix SimCity too. And it’s a good game.

    I’m sure EA learned their lesson with this. If something like this would happen again in a close time frame I won’t take their defense anymore. But like I’ve written plenty of time, shit happens and I can accept that!

    #26 1 year ago
  27. NightCrawler1970

    @26, with all due respect…

    http://en.wikipedia.org/wiki/EA
    Founded May 28, 1982 <—— and still launch less that 5 server to release Sim City 5??? being 31 years in gaming and make a fuckup like that???

    that should never happens at the first place….
    Im pretty sure EA pointed the fingers first to Origin…

    Giving people free games is conciderate "bribing" to "shut the fuck up"… and stop trashing the EA forum…

    #27 1 year ago
  28. DSB

    @26 The fact that you’re fine with a product that “works eventually” doesn’t have any bearing on anyone else.

    Most people will quite arguably want a product that works when they buy it. And there’s absolutely nothing spoiled about that. The least you can ask for when you buy a product is that it isn’t broken.

    #28 1 year ago
  29. YoungZer0

    So how many of you people bought Diablo III? =)

    #29 1 year ago
  30. DSB

    Zing and ouch :(

    I was just too fascinated by Diablo III to be honest. Back then it looked like a first step that could’ve been good, but at the end of the day it doesn’t matter. You can’t use novelty as an excuse for your shit not working.

    As a game Diablo III did look pretty good at first glance. The combat was fun, but close to everything else was resoundingly mediocre.

    Mea culpa.

    #30 1 year ago
  31. OrbitMonkey

    At the end of the day gamers will always buckle. The pubs have what you crave, you really gonna say no?

    #31 1 year ago
  32. NightCrawler1970

    @29, not me, cant run that game :(

    #32 1 year ago