Tue, Jul 27, 2010 | 05:11 BST
Valve mistakenly swings banhammer at MW2 players, apologizes by giving away L4D2

Being wrongfully accused sucks. Depending on the situation, you could be looking at years in a state prison, loss of job/money/life, or – worst of all – a permanent ban from the PC version of Modern Warfare 2.
Fortunately, Valve – whose anti-cheat software erroneously tossed good, law-abiding citizens in the slammer – saw the error of its ways, and set things right in the best and most sensible way possible: zombies.
“Hello, recently, your Steam account was erroneously banned from Call of Duty: Modern Warfare 2. This was our mistake, and I apologize for any frustration or angst it may have caused you,” read a message from Gabe Newell to those who were given the boot.
“We have reversed the ban, restoring your access to the game. In addition, we have given you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for yourself if you didn’t already own the game.”
Apology accepted, Valve. If ever there was a right way to incorrectly ban people from playing a game, this is it.


6 comments
#1
Crysis
27/07/10, 5:51 am
gotta love how valve apoligizes
#2
Mr Tom
27/07/10, 6:48 am
Good job this wasn’t down to Activision. They would have released a special unbanning code via DLC for $10 or more.
Anyway, good on Valve. Bet some people still complain though.
#3
DUFFKING
27/07/10, 7:37 am
Aside from the overall quality of the game anyway, a quick read of the steam forums makes me think that had this ban only applied to one game they were probably being done a favour, I don’t think I’ve ever seen such a retarded collection of forum posters.
#4
endgame
27/07/10, 9:01 am
meanwhile, the real cheaters r still playing the game ruining the game experience for everyone else. so yeah, keep up the good work valve.
#5
BillyBatts
27/07/10, 9:39 am
Aww, nothing says ‘sorry’ quite like a rotting selection of undead.
#6
Froobie
31/07/10, 1:56 pm
Meh.
I got banned without doing anything myself – ended up on a hacked server through IWs normal random matchmaking system.
I made a ticket and they chose to close it. Thrice.
Not that you people are going to care.
I’m just pissed about this whole thing, and that the only answer I really got was “You cheated, we aren’t going to – nor can we – unban you”.