GOG.com introduces money-back guarantee for entire game catalogue

Monday, 9 December 2013 11:04 GMT By Dave Cook

Online game retailer Good Old Games has confirmed it will offer refunds to unsatisfied customers with 30 days of purchase.

In a press release issued today, GOG explained, “The rules are simple: any game purchased on the site can be returned within 30 days of purchase for full money back if GOG.com’s Support team can’t solve problems getting the game running and the user’s computer meets the requirements posted on the game’s page.”

The notably DRM-free retailer added, “GOG.com’s new policy is actually a declaration of trust in both its games and its gamers. GOG.com trusts the games that it sells: they do their very best to only select high-quality games and, whenever possible, tests them extensively to make sure that they’re in top working order; now they’re backing up that trust with a promise that they’ll do whatever it takes to make the games work or else refund gamers back their money.

“There’s also some trust in their users involved, since the very nature of DRM-free gaming means that they can’t “de-activate” any games that the user reports as broken.”

The policy is in effect now. What do you think?