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The War Z pulled from Steam, Valve offering full refunds

Wednesday, 19th December 2012 21:58 GMT By Brenna Hillier

The War Z has earned the dubious honour of being one of the few games to be pulled from Steam with full, no-questions refunds offered.

The horror MMO’s Steam page no longer offers a purchase option.

In a statement given to Kotaku, Valve said it had made a “mistake” in “prematurely issuing a copy of War Z for sale via Steam”.

“We apologize for this and have temporary removed the sale offering of the title until we have time to work with the developer and have confidence in a new build. Those who purchase the game and wish to continue playing it via Steam may do so. Those who purchased the title via Steam and are unhappy with what they received may seek a refund by creating a ticket at our support site here,” the statement said.

It’s unusual for Steam to offer full purchase price back as opposed to “up to a full refund”.

Hammerpoint seems to believe the removal has more to do with its communication than any quality concerns, with Sergey Titov saying the developer is “making sure that our Store page is 100% correct”.

“Bottom line – our end goal is to have satisfied and not angry customers, so this is more important for us than everything else,” he said.

Titov’s comment about happy consumers is quite a change from statements given over the last few days; speaking to Kotaku yesterday, and later Gamespy, the developer hotly defended the Steam store page’s inaccuracies and blamed a vocal minority for increasing negative perception of the game.

The War Z has also been involved in several quiet scandals over the last few weeks, with growing talk community members banned from the game, its forums and even the Steam forum for raising concerns about the MMO’s quality. It’s difficult to substantiate such claims from word-of-mouth reports but there’s no use pretending players aren’t saying it.

Breaking news

12 Comments

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  1. DSB

    Pwned.

    #1 1 year ago
  2. Ireland Michael

    Ouch.

    #2 1 year ago
  3. HauntaVirus

    Good to hear, games like that need to be regulated harshly.

    #3 1 year ago
  4. freedoms_stain

    Probably a good call. The claims on the Steam page were really outrageous versus what customers were getting.

    Apparently it’s just quite poor as a game right now and already riddled with hackers.

    I’m sure a lot of people have seen the TotalBiscuit video by now. The game looks horrendous, especially if you’re a new player.

    #4 1 year ago
  5. NocturnalB

    Valve should drop The War Z AND Hammerpoint, what a blatant cash grab P.O.S. game from a shady dev. Let them go under.

    Having a monthly subscription AND still having micro transactions is ABSOLUTELY unacceptable to me, especially when they are squeezing you for stuff like instant respawn… if i am paying $15/mo i should be getting instant respawn regardless!

    And then on top of that they have been banning and silencing people who voice negativity about the game? What does THAT say about a dev?

    Drop em! Drop it like it’s hot!

    #5 1 year ago
  6. CL4P-TP

    good of steam to do that, though im surprised they would issue refunds. they usually have a strict no refund policy dont they. but for now on we should all boycott future hammerpoint releases

    #6 1 year ago
  7. freedoms_stain

    @5, it didn’t have a monthly sub, you pay once up front and there’s a micro transaction store.

    @6, you are owed a refund by law if the product was falsely advertised. I think it’d be hard for anyone to argue against that right now.

    #7 1 year ago
  8. Uncontested

    @6 They legally have to offer refunds.. the game was BLATANTLY falsely advertised. Not even 50% of the claimed features are available. Game is terrible. If only I could get a refund for my 50 dollar pre-order. Thats what I get for getting suckered into this. The more I read the more I hate Sergey Titov. Guy is a complete asshat and continues to try and talk shit on people like his game isn’t a steaming pile of excrement.

    I only pray I’m not getting suckered again with Star Citizen since I dropped a hefty chunk of change to support them.

    #8 1 year ago
  9. povu

    @9 Well the main guy behind Star Citizen was the creator of Wing Commander. That’s legit, he knows what he’s doing.

    The executive producer of The War Z? He was also the executive producer of Big Rigs Over The Road Racing, often called the worst game of all time.

    #9 1 year ago
  10. UuBuU

    I think this deserves the title of worst game of all time now ~ even if you overlook most of the lies, plagiarisms, and scamming ~ its still complete trash

    #10 1 year ago
  11. naffgeek

    I was so close to signing up for this last week, it was only my backlog of games and the imminent DayZ standalone that stopped me.

    Big sigh of relief, watched TotalBiscuits review too and it looks shocking.

    #11 1 year ago
  12. Gekidami

    ^ Same here, i was thinking of getting it just earlier this week, but decided to hold off for when its out of beta.

    Its a shame because the game looks decent and there are some really good ideas behind it, or at least added onto what Day Z started. But the devs are clearly in way over their heads, they just cant deliver and it seems like they arent willing to put much effort into it. Besides the stuff they’re outright lifting from other things, apparently most of the assets in the beta are from another one of their games, including stuff like helmets, masks and even the character models, though to my understanding they’ve been changed ever so slightly. Its clearly not a years worth of work like they’re claiming.

    Maybe in another year they’ll get their shit together and be able to offer what they’re promising, they may also get over some of the dumb stuff like charging players to rez when the game itself already costs money.

    #12 1 year ago