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Sony defends delay in public PSNgate announcement

Wednesday, 18th May 2011 04:08 GMT By Jessica Citizen

Two weeks ago, a Tokyo press conference found Sony to be apologetic and remorseful. Now though, the company has had enough of being the victim, and is striking back.

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Chief Executive Howard Stringer has lashed out at critics who accuse the company of being “too slow” when it came to notifying customers of the unauthorised attack that lead to the PlayStation Network and Qriocity servers being offline for more than three weeks.

Stringer hadn’t spoken publicly on the situation outside of an open letter to customers, but broke his silence to explain that his company had faced an “unprecedented situation”.

“Most of these breaches go unreported by companies,” he continued. “Forty-three percent (of companies) notify victims within a month. We reported in a week. You’re telling me my week wasn’t fast enough?”

Stringer’s outburst, covered by Reuters, also covered the fact that the Japanese hardware giant is expected to face monetary charges following the incident.

“There’s a charge for the system being down,” Stringer explained. “…a charge for identity theft insurance.

“The charges mount up, but they don’t add up to a number we can quantify just yet.”

Sony is currently assessing the damage, which is considered to be the biggest attack in internet history.

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3 Comments

  1. Hybridpsycho

    I just wish people gave em a break, sure they failed. But I can tell you that no other company would have fared better.

    No I’m not defending them, I’m just tired of all the bullshit going on.

    ‘N what we now this far, no one has actually suffered from this if you don’t count PSN being down and the consequences following this.

    #1 4 years ago
  2. fouzi fayaz

    sony is fucked

    #2 4 years ago
  3. TheWulf

    @1

    Incorrect! Valve have always fared better. This is something that I will continue to point out on the simple merit that, hey, it’s the truth.

    People can throw wobblies at me, but they can’t counter me with fact, in Valve’s long history they’ve never had a single security breach. In fact, the only one that was supposed to have been was a clever hoax that was perpetrated with the help of a cyber cafe’s Steam account.

    And Sony’s also talking bullshit, there. A ‘security breach’ isn’t the same as ‘potentially leaked credit/debit card details.’ With that concern to consider, they should’ve mentioned the possibility the first day the PSN went down, just like banks and other organisations tell you immediately if there’s any threat of fraud.

    If any other corporation had taken a week to tell you about potentially leaked credit/debit card information, they would’ve been sued to hell and back.

    Respect for Sony -10 points.

    That keeps happening.

    Stop this, Sony. Stop the bullshit. Point the finger of blame at yourself and corporate incompetence for once instead of everyone else. Next you’ll be saying it’s the fault of PS3 owners that you got ha–oh wait.

    #3 4 years ago

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