Sony head Stringer issues personal apology for PSNgate

Friday, 6th May 2011 02:17 GMT By Brenna Hillier

Sony chairman, president and CEO Sir Howard Stringer has penned a letter to PlayStation Network and Qriocity members, assuring of the company’s utmost efforts to restore both services and ensure ongoing security.

In the letter, which you was posted to the PS Blog and can be read in full below, Stringer reiterated that there has been no evidence that credit card details were stolen from the PSN servers.

He commented on criticism of the company’s timing when announcing the compromise of user data, stating again that information was provided as early as the investigation permitted.

Stringer also made reference to today’s announced identity protection service offer, and echoed Patrick Seybold’s promise of similar schemes outside the US.

Sony has said the PSN relaunch is now in the final testing stages, the service having being taken offline in mid-April after being hacked.

Dear Friends,

I know this has been a frustrating time for all of you.

Let me assure you that the resources of this company have been focused on investigating the entire nature and impact of the cyber-attack we’ve all experienced and on fixing it. We are absolutely dedicated to restoring full and safe service as soon as possible and rewarding you for your patience. We will settle for nothing less.

To date, there is no confirmed evidence any credit card or personal information has been misused, and we continue to monitor the situation closely. We are also moving ahead with plans to help protect our customers from identity theft around the world. A program for U.S. PlayStation Network and Qriocity customers that includes a $1 million identity theft insurance policy per user was launched earlier today and announcements for other regions will be coming soon.

As we have announced, we will be offering a “Welcome Back” package to our customers once our PlayStation Network and Qriocity services are up and running. This will include, among other benefits, a month of free PlayStation Plus membership for all PSN customers, as well as an extension of subscriptions for PlayStation Plus and Music Unlimited customers to make up for time lost.

As a company we — and I — apologize for the inconvenience and concern caused by this attack. Under the leadership of Kazuo Hirai, we have teams working around the clock and around the world to restore your access to those services as quickly, and as safely, as possible.

I know some believe we should have notified our customers earlier than we did. It’s a fair question. As soon as we discovered the potential scope of the intrusion, we shut down the PlayStation Network and Qriocity services and hired some of the best technical experts in the field to determine what happened. I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process. Hackers, after all, do their best to cover their tracks, and it took some time for our experts to find those tracks and begin to identify what personal information had — or had not — been taken.

As a result of what we discovered we notified you of the breach. Our investigation is ongoing, and we are upgrading our security so that if attacks like this happen again, our defenses will be even stronger.

In the last few months, Sony has faced a terrible earthquake and tsunami in Japan. But now we are facing a very man-made event – a criminal attack on us — and on you — and we are working with the FBI and other law enforcement agencies around the world to apprehend those responsible.

In the coming days, we will restore service to the networks and welcome you back to the fun. I wanted to personally reach out and let you know that we are committed to serving you to the very best of our ability, protecting your information better than ever, and getting you back to what you signed up for – all the games and great entertainment experiences that you expect from Sony.

With best regards,

Howard Stringer



  1. LOLshock94

    ahhhahahaha what mong fish someone should steal this bitches money instead are ares

    #1 4 years ago
  2. NightCrawler1970

    “there is no confirmed evidence any credit card or personal information has been misused, ”

    How about now BITCH —>

    Are you saying that VG24/7 comes up with fairy-tales or sucked off the tumb bullshit story

    Wanna have proof, i do, it called bank-statement.. being ripped off by a hackboy amount $39,99, put the money on the wood SOny… i don’t have time like that Canadian blond bacon, comes up with a law-suit of 1Billion Dollar…

    Pay me my money of $39,95 and im a happy guy…

    PS, Howard Stinger, it’s time you retired(check the picture), you doesn’t looks healthy…

    #2 4 years ago
  3. NightCrawler1970


    #3 4 years ago
  4. theevilaires

    *SALUTES* SONY for an outstanding job and great strides to restore everything back even greater.

    #4 4 years ago
  5. LOLshock94

    @2 looks like he shat himself

    #5 4 years ago
  6. LOLshock94

    @4 you are the biggest no life on the planet i bet you dont act like this when your not on your computer, if so you have mental problems

    #6 4 years ago
  7. NightCrawler1970

    I don’t even know that grumpy old man, i saw Sony presentation, a young enegize(no batteries needed) guy together with Kevin Butler, and who the fuck is that??? never saw him in my life…

    #7 4 years ago
  8. Epic Fool

    that pic definitely needs a “fuck it, i’m high” caption, or is it just me…

    #8 4 years ago

    You ain’t my friend, Stringer!

    #9 4 years ago
  10. Shonak

    I always thought that japanese dude (Kizari or whatever) was the mainfucker, or at least some other japanese dude. But a Sir(!) Stringer, who actually looks like a real president of a company, because he looks fucking dead – well, that’s a surprise.

    #10 4 years ago
  11. KingCancer

    I don’t like brenna.

    #11 4 years ago
  12. Gekidami

    So you’ve got the same credit card number since 2007, huh.

    #12 4 years ago
  13. NightCrawler1970

    @12, it was my wife debit card(i think it’s a from 2007), she purchased a DLC game… under my account, normally i used prepay PSN card..

    #13 4 years ago
  14. DrDamn

    But the CC/DD info from that link was SoE not PSN. So how does your card from a PSN purchase end up on an SoE list from 2007?

    The bottom line is that the Credit Card companies (not Sony) are monitoring for fraud on possibly affected accounts and there hasn’t been anything unusual on the group as a whole *yet*. Maybe, as would be sensible, they are being sat on by someone – but there hasn’t been anything widespread enough to be classified as proof yet.

    #14 4 years ago
  15. NightCrawler1970

    DrDramn, do i looks like a hacker??? im Security Officer(which have knowledge of computers since Windows 95), Who knows the hacker use a fake-card that just match the card number only the last 4 digit was difference, and still withdrawn an EA game amount of $39.99 not from the PSN network, but i guess the hacker use amazon or some game-stop online and pulled a PC EA game…

    Every purchased from PSN i will have a notification by e-mail that i purchased a game or add-ons… and i keep it in the mailbox just in case…

    And normaly every game, add ons will be in the download history on PSN shop, and there was no EA game on that list.. so the hacker took my information start shopping online on the same day 4-16-11, on that day i had an easter party with family and kids.., start working on monday night shift, and all sudden my wife called that i purchased a game, checked the bank online.. and there it was… unauthorized withdrawn..

    #15 4 years ago
  16. DrDamn

    I was just saying it has nothing to do with the link – unless you subbed to some SoE stuff before. What you are describing doesn’t sound like it has anything to do with this breach. If they are using a fake card with the last 4 digits different it sounds like a bank cock-up of some sort. The timing is just coincidence. If it was something to do with this they’d have your correct card number not a fake one.

    #16 4 years ago
  17. Blerk

    A fairly reasonable (if belated) apology, with points deducted for using the word ‘cyber’.

    So, how long do we think until Stringer goes, then?

    #17 4 years ago
  18. Robo_1

    2013 is the rumoured time line I think. I think Kaz will make a great replacement too, you only have to look at how he turned the PS3′s fortunes around, to see that he has a great understanding of the business.

    NGP already looks like a quantum shift away from the ideas behind PS3 (easy to use architecture and advanced online features), all we need is confirmation of a reasonable price point, and we can all breathe a sigh of relief. :)

    #18 4 years ago
  19. Blerk

    You’ll excuse me if I don’t hold my breath for the ‘reasonable price point’, yes? :-D

    #19 4 years ago
  20. DrDamn

    Kaz? Seriously? Only people I have time for at Sony these days are Shuhei Yoshida (head of World Wide Studios) and Kevin Butler. I’d like to see Yoshida have more responsibility for the future of Sony consoles personally – but he’s also needed where he is.

    #20 4 years ago
  21. Blerk

    They should put Butler in charge, for sure. :-D

    #21 4 years ago
  22. NightCrawler1970

    Put the that guy that normally do the Sony presentation Jack Tretton,
    Kevin Butler, he is a person to laugh around, and will not takes charge, he had an offer, and he should say, “nah man, im happy to be a Sony PR guy that comes up on PS3 commercial”.. if Kevin Butler is happy about that, i respect Kevin for 100%..

    #22 4 years ago
  23. Blerk

    You do realise that Kevin Butler “isn’t real”, don’t you? :-D

    #23 4 years ago
  24. jnms

    For all the bitching people do about this:

    If these hackers had hacked into a government database and stolen personal data such as SS numbers, people would be calling for resignations.

    #24 4 years ago
  25. DrDamn

    Given the seriousness of the impact and the Japanese culture you don’t think heads are going to roll? I’m just assuming people are going to fall.

    #25 4 years ago
  26. rrw


    he saying it SOE network that been hacked not PSN

    #26 4 years ago
  27. Kabby

    Dear friends? The glib mention of ‘tsunami in Japan’ was also pretty creeptastic.

    #27 4 years ago
  28. Naaame

    @2 it says “Misused” not stolen, hate idiots.

    #28 4 years ago

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