Microsoft’s Stephen Tolouse has said that his main goal as the boss of Xbox Live is to keep the service safe for everyone who has an account, and educate parents about the service.
“We work very closely with the community of gamers and people using this system to identify and resolve issues from gameplay problems, to cheating and inappropriate behavior,” he said. “We are out there playing every day. In the U.S., Europe, Asia.”
Around 60 to 80 people are actively looking for “bad session” he explained, and once an investigation is completed, the team takes appropriate action by muting a person and can even temporarily or permanently block their access to Live.
Tolouse said the team has been working to try and better educate people new the Xbox 360 about ways they can protect their children and Microsoft recently launched a site to educate parents called Get Game Smart.
“The idea was to help identify the steps needed to ensure that people use video games safer, more balanced,” he said.
There are videos parents and their children have posted on the site detailing to other parents how they have set limits with their children when it comes to game time.
Guess this means Tolouse does more than keep and eye on name calling.