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Xbox One shipped early by Target, one user gets a temporary ban by Microsoft

Saturday, 9th November 2013 15:34 GMT By Stephany Nunneley

Xbox One is already in the hands of two people, thanks to Target shipping the console out early – and one user has already had the console temporarily banned by Microsoft for hooking the machine up early. Both Target and Microsoft have since commented on the slip.

One of the Target customers, via Engadget, posted the console on eBay stating the proceeds from the sale would go to “my corporation to create products for Special Ed students.”

The bidding got as high as $10,000 before the listing was taken down. A reason was not provided, but it’s possible Microsoft forced the issue.

On Twitter, the other Target customer, Moonlightswami, linked to a YouTube video he posted, showing his Xbox One being unboxed. It was soon taken down by YouTube due to a copyright claim from Microsoft.

Said user stated the Day One patch for Xbox One was around 500MB and said some of the games already available to download from the Xbox Games Store such as Call of Duty: Ghosts, use up anywhere from 43GB to 31GB and some download only titles such as Lococycle take up 13GB of hard drive space.

We’ll have to take his word for this information, because there is no way it can be confirmed at this time. He also said Kinect works rather well, so that is a plus.

While Moonlightswami attained his Xbox One through legitimate means, Microsoft has since banned his console.

Major Nelson took to Twitter to clarify the ban was only temporary.

“Whatever happened it will not be permanent. I can say that with 100% certainty,” he tweeted.

Target has since commented on the early ship, telling Kotaku it happened “due to a systems errors.”

“Due to a systems error, Target shipped a small number of video game consoles prior to the street date,” a Target spokesperson said. “The vast majority of video game preorders are slated to arrive on the street date.”

A source close to the site stated that as many as 150 units may have been shipped due to the error. Target would not comment on the claims.

Microsoft has issued a statement regarding the temporary ban, noting that even if you receive your console early, it will be restricted from “connecting to Xbox Live until closer to our launch date”.

“Due to a retail partner’s system issue, a very small number of Xbox One consoles were shipped to consumers before the November 22 street date,” a spokesperson told Kotaku.

“We’re pleased to see the initial response to Xbox One has been so positive, but given we are still putting the finishing touches on our games, UI and online services, as well as confidential partner and media agreements, these console units will be restricted from connecting to Xbox Live until closer to our launch date.”

Thanks, Neowin.

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52 Comments

  1. Joe Anderson

    Very harsh banning his console I feel. Hopefully it’s temporary until launch, in which case fair enough. Otherwise there may be trouble brewing on the internet hehe.

    #1 12 months ago
  2. Stephany Nunneley

    @1 I agree – then again, he should have known MS would do that, even if he got it legitimately – you know how they are. But they have no way of knowing he got it legitimately. Surely there is more to it than that though. I’d hope. It seems extremely harsh though regardless. I too hope it’s a temp ban.

    #2 12 months ago
  3. adge_uk

    In what other industry could such a ridiculous thing even be considered. If someone received a new model of car a week early and posted photos of it online would the manufacturer come round and throw his keys in the lake?

    This dude is online, evangelising their product. A super-fan doing more marketing good and answering questions that Microsoft have failed to do with their disjointed method of communication…. He’s a brand ambassador and they BANNED HIM!

    Once information is in the public domain on social media all a company can hope to do is ride the wave and be transparent and customer focused. Bans and lockdowns are counter-productive.

    Okay, he got it a bit early. But it’s not his fault, he’s paid for it and is using it in a legitimate manner. Microsoft should applaud his excitement and let him tell the world about their console…. Banning him is a slap in the face to the community and yet another PR disaster!

    #3 12 months ago
  4. Erthazus

    It’s not a harsh banning. The console is at the stage of Beta testing and leaking stuff is not very good for Microsoft.

    That guy could be from a pirate team that makes chips for pirated consoles. Microsoft just defends it’s system until launch.
    Ms can be at the stage where they are testing it’s servers and performance on the consoel maybe lacking compared to launch.

    Microsoft does what it should do. Protect it’s service until launch.

    #4 12 months ago
  5. adge_uk

    He’s bought the console. If he wants to talk about it online or post pics he should be able to. It’s his property. He can throw it off a cliff if he so wants.

    If I was Sony I’d give him a PS4 and say how sorry they were to hear about his ban. Then see if he fancies blogging about that instead.

    #5 12 months ago
  6. Fin

    @4

    Beta testing? Er, no, it was a retail kit with day-one software. Nothing beta about that.
    Wtf are you talking about, pirate team.

    He bought it legitimately, MS don’t want spoilers so the banned him. Harsh.

    #6 12 months ago
  7. mal617

    funny sh#t

    #7 12 months ago
  8. Erthazus

    @6, As always you don’t understand shit how team of hackers work and what I was trying to say.

    It is not about how he bought it legitimately or not. It’s not like he can’t turn off or on his console. They banned him from the console so he could not have access to MS servers when they are vulnerable at this stage. For Microsoft any person that will launch console before launch is a problem.

    #8 12 months ago
  9. Panthro

    What they should have done is ‘punished’ Target not the consumers, if they didn’t at least try to contact him and resolve the situation by I don’t know, asking him to sign an agreement to either not connect his console to the internet, upload any footage of him using the console etc etc. A ban could have been avoided and this whole thing could have been dodged.

    If something like this happened and they did ask him, its the guys fault.

    Otherwise, Until I hear any other news about it I’m blaming The Cloud.

    #9 12 months ago
  10. Junior

    Stop defending Microsoft. If what is being said is true, the customer who got it early is doing nothing illegal.

    If anything, this proves how corrupted the system (laws and government) is. With all that money, microsoft probably owns every lawyer and judge there is.

    I don’t know how you tube can take down a video of someone posting something he owns and obtained legally

    #10 12 months ago
  11. Erthazus

    I’m not defending Microsoft. In reality any console manufacturer is at the stage where they are working for launch.

    It’s not exciting for a programmers who do their job see this on the net that changes hiw twitter and stuff.

    #11 12 months ago
  12. GrimRita

    Nothing like banning a CUSTOMER for BUYING YOUR product. Way to fail Microsoft. I suggest the user puts his shitty console on ebay then get a Playstation 4, or better, a PC

    #12 12 months ago
  13. Ireland Michael

    Man, you are a reactionary bunch, aren’t you?

    #13 12 months ago
  14. Legendaryboss

    Interesting i suppose there are reasons for it happening unbeknownst to us although it is obvious why it is seen as a negative thing more so for the banned individual.

    #14 12 months ago
  15. darkshale

    Well Done MS like you didn’t already have a PR problem. This will probably end very well for this customer after the flack hits the fan. No doubt he will get a full launch line up of games as they scramble to appease the internet.

    #15 12 months ago
  16. Fin

    “They banned him from the console so he could not have access to MS servers when they are vulnerable at this stage.”

    Shit I forgot, normally servers are left completely open and unsecure until the retail release of whatever product they’re supporting. That must be why they banned him. Not that they want control over the coverage.

    Seriously, this is as bad as your hz/fps discussion from a year or two ago.

    “It’s not exciting for a programmers who do their job see this on the net that changes hiw twitter and stuff.”

    Nope, no idea what you mean.

    #16 12 months ago
  17. DSB

    Some people really need a brain transplant, for real.

    I’m all for kicking Microsoft while they’re down, but this could not ever be their fault. Target fucked up, and Microsoft simply shut down two accounts that had no business being on their network.

    I’d be worried if they were letting just anyone access their shit. At least they’re paying attention. We all know what happened when that other major console manufacturer fell asleep at the wheel.

    Bash Microsoft all day for all I care, but don’t blame them for Target fucking up. That just makes you look dumb.

    #17 12 months ago
  18. taternuggets

    “@Moonlightswami Love to know more about what happened w/ your console. Can you follow and DM me and I’ll get this sorted out? Thanks.” – @majornelson

    #18 12 months ago
  19. Eregol

    Guy gets a retail unit, posts pics and video online. Good press for MS as PS4 buyers and Xbox buyers alike fawn over a quite lovely UI, and a pic of a game running in 720p is posted looking pretty good.
    MS then ruin the good will coming to them by banning the guy.

    He’s not under an NDA, he got his console legit. There was no reason to ban him.

    #19 12 months ago
  20. Legendaryboss

    Beaten by @18 but here is more info on it and plus Sony’s side of the comment on using PS4 before launch.
    http://gearnuke.com/major-nelson-100-sure-console-ban-early-receiver-xbox-one-isnt-permanent/

    #20 12 months ago
  21. Eregol

    Good on ol’ Larry to reach out to the guy.

    #21 12 months ago
  22. Panthro

    I don’t usually like Major Nelson, he just seems outrageously corny to me.

    But I give him props for reaching out to the guy and sorting it out for him.

    I’m giving him the benefit of the doubt and would like to think he would of tried to fix the situation even before all of the outrage, so +1 to him.

    This is what MS should have done in the beginning and would avoided all of this backlash.

    #22 12 months ago
  23. sebastien rivas

    well truly we don’t know,

    We can see MS the Kind where they will authorize his console again.
    We can see MS the Evil where they banned it and will keep it banned forever.
    We can see MS the Unscrupulous where they will find ways to sue Target and the console owner.
    We can see MS in a various of forms and matters.

    While Erthazus @4 is right, Eregol @19 is also right.

    #23 12 months ago
  24. Stephany Nunneley

    Christ. You guys are on top of this. I was just in the process of posting the update. :/

    #24 12 months ago
  25. Hcw87

    @22
    ”All this backlash”?

    I don’t see why people should care if ONE person gets his console banned because of this. Noone else will be affected anyway, it’s not like MS will ban people when they connect on day 1. So i don’t see why anyone would care about this.

    It’s Target’s fault for sending the order too early, and his fault for connecting too early.

    #25 12 months ago
  26. Hunam

    It’s probably not even legal to ban him, take down the videos and force ebay to take down the listing for the other guy.

    #26 12 months ago
  27. Hcw87

    @26
    Pretty sure they can do whatever they want, just like Steam could ban you for no reason at all, and take away all your games whenever they want.

    It’s in the ToS everyone just scroll down and accept.

    #27 12 months ago
  28. Panthro

    @25

    So there isn’t backlash?

    So there isn’t a news article about this on almost every games site with plenty of people in the comment sections voicing there opinions on how they think MS handled this incorrectly, which is basically giving MS some bad press, I would call this ‘backlash’ wouldn’t you?

    And now it is being rectified by M. Nelson since it has been brought to his attention.

    True; it was targets fault and I said that, but the guy shouldn’t have been banned, MS should have handled it better by reaching out to him and coming to an agreement rather than doing what they did which was wrong; they shouldn’t have blamed the consumer, he shouldn’t be the one on the receiving end of the punishment.

    #28 12 months ago
  29. Cobra951

    It just proves once more how important it is to be able to use what you buy without getting permission online. Microsoft should have no say in whether these consoles work for their owners. They may ban online access, but hopefully not offline use of whatever came with those systems.

    #29 12 months ago
  30. Stephany Nunneley

    Target comment and Microsoft comment added.

    #30 12 months ago
  31. Gekidami

    Guy owns the console, he gets to keep it. Guy doesnt own MS’ online servers, MS can do whatever the hell they want in that regard.

    Seems most people here dont get that. They think you buy an XB1 and get your very own free server farm and online network with it.

    Sorry but “He paid for it therefore…” doesnt apply.

    #31 12 months ago
  32. DeVitowned

    Microsoft says ban.

    Sony says not ban.

    I think we see a big difference in mindset here.

    #32 12 months ago
  33. Hcw87

    @28
    When it comes to MS articles everyone complains for the sake of complaining.

    I’m guessing you haven’t been on Neogaf the last few months, it’s like a cesspool of hatred towards everything MS does.

    Same kind of mentality that breeds this:

    http://www.polygon.com/2013/11/6/5075106/adam-orth-xbox-one-gdc-next

    #33 12 months ago
  34. Gekidami

    ^ That probably has more to do with all of the dumb decisions MS has been announcing and the consoles very obvious short coming than anything else…

    #34 12 months ago
  35. Panthro

    @34

    Yep +1

    With the new consoles coming out I gave MS and SONY a clean slate, while both have messed up during the past year, I am beginning to take more of a dislike to MS.

    And coupled with all the closed system plans they had for W8 too, like no applications would run unless they had been approved by MS and then uploaded to the MS store, thats bullshit and far too controlling.

    MS were a good company with a good outlook for consumer interests (for all I knew anyway) a few years ago, seems like that has changed.

    (before you all accuse me of being a sony fanboy)SONY could go bust for all I care too, But being honest I am more inclined to give that company my money for a console than I am with MS.#

    The deciding factor will still be which console after 1 year has the stronger software line-up, whichever victor comes out on top is the console I will be buying.

    #35 12 months ago
  36. ddtd

    The MS servers are probably set up to automatically temp ban any unauthorized console that connects to XBL prior to launch date, in case as a precautionary measure from people who willfully break street date, and/or steal a unit out of the back of a warehouse. It’s not like they specially targeted just this kid.

    Also, how slimy was that guy that tried to sell his unit under the guise of charity for special needs kids. :p

    #36 12 months ago
  37. SplatteredHouse

    “linked to a YouTube video he posted, showing his Xbox One being unboxed. It was soon taken down by YouTube due to a copyright claim from Microsoft”

    He owns, has purchased that physical console (he didn’t just have a license) he was supplied with the console. Isn’t that public domain, at that point? If he was pulling it to bits, exposing SECRETS *waves hands to emphasize mystery* then maybe that’s different, or if he busted in to the warehouse, then, yeah but anyway. Hopefully, he’ll contest it.

    #37 12 months ago
  38. DSB

    @31 Exactly.

    @32 Maybe Sony doesn’t have anyone watching their network, again.

    Allowing unauthorized access is not something that should inspire confidence in a network administrator.

    @37 A network that hasn’t been launched yet is public domain? How?

    It’s just principle. Ain’t launched, don’t play. No matter what Target says. It’s not their network.

    #38 12 months ago
  39. Bowser

    “One of the Target customers, via Engadget, posted the console on eBay stating the proceeds from the sale would go to ‘my corporation to create products for Special Ed students.’ The bidding got as high as $10,000 before the listing was taken down. A reason was not provided, but it’s possible (read: obvious) Microsoft forced the issue.”

    People should be a LOT angrier about this instead of the other dude getting a stupid temp ban when there’s no one else online to play with yet anyway. Microsoft just cost a corporation that helps children with special needs TEN THOUSAND DOLLARS at LEAST so that ONE person couldn’t play their stupid fucking console that comes out in less than a month. That is fucking outrageous.

    #39 12 months ago
  40. taternuggets

    @39 Grossly inaccurate… that auction was pulled with zero bids and a “Buy it now” price of $10,000.

    #40 12 months ago
  41. Eregol

    @33 You’re obviously not going to the same GAF I’ve seen. I’ve seen a lot of positive MS stuff on GAF, especially regarding the UI.
    That UI is really the XB1′s jewel. It’s lovely and really functional.

    #41 12 months ago
  42. Eregol

    @38 Where did #37 state he was referring to the network? He didn’t. He stated the guy was unboxing the console. The console is public domain. Simples.

    #42 12 months ago
  43. noamlol2

    nice customer support

    i bet he’s regreting his decision of buying an X1, but then again
    he deserves this, for buying an X1, people need to learn not to support microsoft

    #43 12 months ago
  44. DSB

    @42 Yeah, sorry, I thought he was referring to the ban. That’ll teach me to read slower.

    Of course that would be public domain.

    That bit is hardly frontpage news though. It’s not first time a legal or marketing department has gone crazy pushing buttons on YouTube.

    DMCA first, and think never. Shitty legislation will be used for shitty things.

    #44 12 months ago
  45. skip1913

    @NOAMLOL2; He deserved this for buying a Microsoft product?? Deserved what? Not being able to use his system until the release date?? Target made the mistake, but you want Microsoft to eat it. People like you are the reason I can really read the comments section anymore, comments full of ignorance and blind worship, I bet you have an excuse for anything Sony has done, and will do, because you’re a small-minded person. Microsoft is no more “evil” than Sony. I have Apple, Microsoft, and Sony products. It doesn’t mean my products are better than yours, it means they are better for ME. And if I want to buy an Xbox, I don’t need a lecture from a small minded, self righteous Sony worshipping brat who has contributed nothing, unlike Sony, and that “evil” Microsoft, that has invested billions of dollars into these gaming consoles, Sony would have done the same, and I wouldn’t be bashing them if it were them. Target made the mistake, Microsoft is merely protecting their investment of billions of dollars, he will be playing it on the 22nd, on the INTENDED release date.

    But just keep your head up Sony’s ass, having people with your small mindedness, would end free markets, and competition. But I’m guessing you’d be fine with a Sony monopoly. Comments section has become nothing more than a forum of spoiled brats who do nothing more than consume, and contribute ignorance

    #45 12 months ago
  46. Bowser

    @40 My mistake, I should’ve read the Engadget source instead of just what VG247 presented.

    @45 Microsoft did the wrong thing here by banning a guy for doing nothing other than using his legally-owned product after paying for it.

    #46 12 months ago
  47. monkees19

    I guess no one read that MS said it was a temporary ban until street date. It wasn’t a permanent banning.

    #47 12 months ago
  48. gomersoul

    I want a ps4!

    #48 12 months ago
  49. Kreion

    @46

    Not really, because only an idiot would use a product online, or show that they are using it, before the release date. Legal-ownership means fuck all and you should be well aware that MS, or indeed any company whose service you are using, has the right to ban you if they feel it is necessary.

    He still has the product, it’s still a functioning bit of hardware and he’ll get his account back on release day – he shouldn’t have been an idiot and starting showing off about the fact he’d got a console too early – what do you think a company are going to do, let it slide? If they had that shows a lack of ability on the companies end.

    tl;dr the guy was an idiot for posting it online and not thinking of the repercussions – MS is well within their rights here.

    #49 12 months ago
  50. Uncontested

    Someone please aware me as to how MS has anything to stand on making copy right claims against someone who filmed a video themselves of an object they legally purchased and own. Its not his damn fault Target shipped the thing early and he owns it, this copyright infringement bs is insane..

    #50 12 months ago
  51. nollie4545

    Errr, MS are quite within their rights to restrict access to THEIR intellectual property until they say so. They have stated this is a temporary suspension. They haven’t sent a team of lawyers around to firebomb his house or sue his ass. They are halting an unauthorized attempt to access their network.

    The retailer fucked up, not MS. I also question how bright the idiot was for trying to hook it to the web knowing full well he had got his console way early. Anyone sane would have shut up and just had a play with it.

    #51 12 months ago
  52. drewbles82

    I like the size of the games even digital only ones, wow seriously and so many people wanted it to go digital only. If your in the Uk, 13gb download, unless you have unlimited download and a good speed you won’t be getting that game for sometime.
    And the size of those retail games, seriously 500gb harddrive, thats like 10 games.
    As for the day one patch, you should at least give people a download on a disc. Say i managed to have an xboxone last Friday, i booked the day off work, got up early to collect it, plug it all in and boom, no internet, my isp has gone down for some reason. No internet for most the weekend, so its just a box. This is why i hated there always online thing and still hate for their update. This could happen to anyone of you. It just so happened my ISP was down for most the weekend as well.

    #52 12 months ago

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