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Origin offering refunds on EA games in 20 countries, all territories by September 30

Tuesday, 20th August 2013 03:31 GMT By Brenna Hillier

EA has implemented a new policy called the “Origin Great Game Guarantee”, allowing users to return game they’re not happy with for a full refund.

As detailed in an announcement post, the offer only applies in the first 24 hours after you first launch a game; within seven days of purchasing it; or within seven days of launch for pre-orders – whichever of these conditions applies first.

The full policy details are available for your viewing pleasure, but a few points are worth highlighting; this only applies to EA’s games, not third-party titles, and to games purchased directly through Origin – if you purchase the game elsewhere but activate through Origin, you’ll have to take it back to the original retailer to request a refund, which will depend on the business’s policies.

EA won’t make you jump through hoops, apparently; to request a refund, just find the game in your order history, click the appropriate link, and answer “a few quick questions”. Reasons a gamer might want to return a game include not being “riveted by the storyline, or sucked in by the action” or incompatibility with hardware.

The refund policy went live today in 20 countries, and will roll out to other territories before the end of September, along with several other improvements to the Origin client. Origin recently expanded to Mac, too.

Thanks, Kotaku.

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16 Comments

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  1. lordbyro

    Poor EA. Absolully null.

    #1 11 months ago
  2. DSB

    Wow. Wait. What…

    And you’re saying there’s no fine print stipulating that you have to feed your firstborn to the dark lord Frank Gibeau?

    …. How?!

    #2 11 months ago
  3. Blackened Halo

    Awesome! This is why I love Origin! EA kicks ass :-)

    #3 11 months ago
  4. alterecho

    Wow, EA seems to be turning into a new company. First they release a Hunmble Bundle with ALL the proceeds going to charity and now this…

    #4 11 months ago
  5. Christopher Jack

    Never really understood the intense hatred of EA. Sure they haven’t always had the nicest of policies & may have ruined a few franchises that people loved but they’re certainly not alone. In fact I think they’ve been pretty essential to the industry for the past 20 years regardless whether you hate them or love them.

    #5 11 months ago
  6. Talkar

    Your move Valve.

    #6 11 months ago
  7. KineticCalvaria

    Well done EA, that’s how it’s done.

    #7 11 months ago
  8. GrimRita

    EA do one decent thing in a blue moon and suddenly they are the best thing since slice bread. I still wont be downloading their spyware

    #8 11 months ago
  9. Aullah

    ” this only applies to EA’s games, not third-party titles, and to games purchased directly through Origin”

    Yea… so here is the thing Origin. I wont buy your shitty game for TWICE AMMOUNT OF MONEY, when I can buy it cheaper elsewhere.

    #9 11 months ago
  10. silkvg247

    A step in the right direction, now they need to make it apply to any game on their store and make it so their prices aren’t silly in the first place.

    #10 11 months ago
  11. Talkar

    @10
    How is 20$ a silly price for BF3 when Portal 2 on steam, which arguably is a game most people will get a lot less playtime out of compared to BF3, also costs 20$, but isn’t a silly price?

    #11 11 months ago
  12. Llewelyn_MT

    @11: I think #10 referred to the generally high game prices on Origin in comparison to Steam or 3rd party retailers, like Amazon or GMG.

    It’s a small step in the right direction. I would have been able to return the crap Spore is, even if I payed like $3 for it.

    #12 11 months ago
  13. Talkar

    @12
    I still don’t get it. The prices set on 3rd party games are set by the publisher of said games, and the price on EA’s own games are pretty much the same as what you would find anywhere else digitally.

    #13 11 months ago
  14. TheWulf

    Huh. Hm.

    Well, on the one hand, this is a good thing. On the other, EA still hates sales (and continues to say as much), so things generally cost more on Origin than they do on Steam. On the other side of things — how did they get third parties to agree to this? Or is it only their own games this applies to?

    And if it does apply to games which aren’t their own, then I feel sorry for indies who produce smaller games, since they could get ripped off by this.

    #14 11 months ago
  15. jamesx

    Guess people forgot that EA’s evil is not Origin. It is their ability to exploit a great IP and run it to the ground in their attempt to milk fan’s loyalty for $.$

    #15 11 months ago
  16. sebastien rivas

    Ea just amazes me every day!

    I like how Origin logo is huge and then in the back is “power be EA”. Sounds more like Origin has no saying whatsoever and effectively EA has the power.

    #16 11 months ago