Update: Sony apologises for Vita launch day problems

Tuesday, 20th December 2011 02:43 GMT By Brenna Hillier

Update: Sony has now said that is has not apologised for any Vita technical problems and has denied there are any widespread issues with the machine.

A software update and accompanying apology have gone some way to soothing anger over issues plaguing the Vita’s Japanese launch.

Engadget reports the system had only been on sale for a few hours before users reported issues with freezing, lag and crashing. Below you’ll find a video demonstrating one of the errors.

Sony was quick to respond with an apologetic statement and a new firmware update, but this does not seem to have completely satisfied users. According to GameInformer, users have hit a strange blip requiring the set up of a dummy PSN ID so they can download the title update and initialise the system. A video demonstrating this problem is also embedded below.

The Vita arrived in Japan on the weekend and while early adopters reportedly failed to run through the initial shipment, they did eat up available memory card stock.




  1. Erthazus

    It’s Sony. When it comes to OS they are the worst company.

    If they are going to release Ps4 with the same clusterfuck, than no matter what GPU or CPU there will be inside it will be left in the dust.

    #1 3 years ago
  2. 2EX08

    It seems like everytime Sony fights piracy, (which was the reason for the very first update on the Vita) Sony ends up losing more than just the battle!

    Or so it seems…

    #2 3 years ago
  3. Kaufer

    Is there a new update? I thought fw1.5 was the launch day update. I haven’t seen a new one after that.

    #3 3 years ago
  4. shogoz

    This is why Nintendo dominates the handheld market. I assume they test their shit first before its released to the general public.

    #4 3 years ago
  5. lexph3re

    Your assumption is wrong all together @4 it appears people forget all hardware have issues out the gate. 3DS had the black screen of death issue and before you go demanding sources

    Theres a page. People need to stop hating on a device when the number of people with the issue is abysmal and by the time it reaches the US all these problem would have been fixed.

    #5 3 years ago
  6. Dragon246

    @Erthazus and 2,4, just shut up morons. Don’t talk like no other hardware has had launch problems. And Erthazus, XMB is really good and don’t blabber here without even using vita or its os.

    #6 3 years ago
  7. Ireland Michael

    “Plaguing” is a gross exaggeration.

    #7 3 years ago
  8. mojo

    6: in general i agree with you, but the xmb aint the OS. the xmb is the gui of the os.

    sony should finaly hand system level programming to SCEE or SCEA

    #8 3 years ago
  9. Psychotext

    Is that really “XMB”? Looks more like Cross Media Bubbles or Cross Media Splotches.

    There’s no bar to speak of.

    #9 3 years ago
  10. mojo

    not sure what he ment with XMB, but what the XMB is is fairly clear.
    its the gui of the ps3 os.

    #10 3 years ago
  11. OrbitMonkey

    If your not getting apologises and firmware updates, it’s not Sony!


    #11 3 years ago

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