Xbox One: free game for those affected by hardware issues

Tuesday, 26th November 2013 01:13 GMT By Brenna Hillier

Microsoft will give a free digital game to those whose Xbox One has gone on the blink,, allowing them to get some gaming in even without a functioning optical drive.

The news comes via an email from a Microsoft support representative published by Polygon.

“While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game. We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios,” the representative said.

According to Eurogamer, users can choose between Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome and Zoo Tycoon.

Microsoft has confirmed that a very small number of Xbox One units are experiencing hardware problems related to the optical drive, and promised to “take care” of those affected.

Sony has had similar issues with the PlayStation 4.



  1. ddtd

    So they’re allowing people to keep the bad units until the new ones show up?

    #1 11 months ago
  2. Brenna Hillier

    Updated with list of what games are available.

    #2 11 months ago
  3. derpachu

    @1 is that bad? They’re getting a new console.

    #3 11 months ago
  4. For Blood

    It takes a $500 credit deposit for them to send you that system. So if you don’t have credit card you are screwed.

    #4 11 months ago
  5. geniuskonzy

    now I wish mine was broken :(

    #5 11 months ago
  6. derpachu

    @4 there’s two options. Send it in and they send one back.
    Or make a 500$ deposit then they send you one and you send the broken one back.
    Or go to your local Microsoft store(if you have one)

    #6 11 months ago
  7. ddtd

    @3 I didn’t say that was bad. I was curious if that was correct or not.

    (Edited because I didn’t see the $500 deposit/hold until the old one is shipped back. Still, not a bad thing if you’re affected.)

    #7 11 months ago
  8. Arcnail

    @4 while not ideal, you think they should just send you one cause you say it’s broken with no collateral? what stops people from just walking away with both?

    Either way.. a nice move by MS for sure. What do the %1 of PS players get with their blue ring of whatever?

    #8 11 months ago

    Micro$oft is teh eevil.

    Dey tride to chanje gameing back in 2004.


    #9 11 months ago
  10. Doppleganger

    Its funny as I never even put one cd in my xbox yet. Now Im curious.
    I went fully digital with my xbox one and If I was Microsoft I wouldn’t have listen to the complainers and would have made the system fully digital. They wouldn’t have had this problem and now the Valve box will beat them to the punch and take over that gaming industry.
    Oh and the system would have been cheaper and wouldn’t have been so damn big.

    #10 11 months ago
  11. derpachu

    @7 Well Sony already gives 10$ store credit. Plus a new console.
    So either is not that bad.

    #11 11 months ago
  12. DiodeX

    @10, totally digital is a great idea, if the internet was superfast everywhere, I unfortunately live with 2.5 Megs! I love living in the rural UK :D
    I may open a superfast internet download shop :D

    #12 11 months ago
  13. Phoenixblight


    Cutting out the Disc Drive would only remove 50$ tops. You can get a bluray drive for quite cheap. Removing the Kinect would be the only thing to allow it to be the same price as the Ps4.

    #13 11 months ago
  14. gomersoul

    What good is a free game when you’re console don’t work, I’ve got some advice. Buy a ps4

    #14 11 months ago
  15. derpachu

    @14, that’s why you get sent a new one.

    #15 11 months ago
  16. bradk825

    My Kinect was a brick when I got it, you can do the credit card hold mentioned above and they send you one, then you send back the old one, but if you don’t have a credit card you are still not screwed. There is an option to send the old one first, then have the new one sent.

    Obviously I picked the one that gets me my Kinect sooner but @4 there is another option.

    I wonder if my Kinect problem qualifies, that would be awesome. I don’t have DR3 yet.

    #16 11 months ago

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