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UK retailer SimplyGames asks customers to pay for higher PS4 bundles to secure day-one order

Tuesday, 8 October 2013 08:29 GMT By Dave Cook

UK retailer SimplyGames is forcing customers into paying extra to secure their PS4 pre-order for release day. The site has contacted those with existing orders, and has warned them that the order will not be guaranteed in time unless they fork over more cash for a bigger bundle.

UPDATE: A SimplyGames rep has explained to a Eurogamer reader that PS4 pre-order companies must now pay for a more expansive bundle because the company has run out of standalone units.

However, the email adds, “We can confirm that the reason that we need you to select one of the new bundles is because we will not be receiving as many solus consoles as we first thought that we would be. We have therefore made a range of bundles available to you, the cheapest of which is the console-plus-game bundle that comes with either Killzone: Shadow Fall or Watch Dogs for £399.99.”

But, as Eurogamer flags up, the £399.99 price was not offered to customers initially. The cheapest alternative bundle was actually £414.99. So something’s still not stacking up.

More as we get it.

ORIGINAL STORY: Based in Britain, SimplyGames opened its PS4 pre-orders at £349.99 once they were available, but gamers over at the PS Blog EU forums have spoken out to say that the retailer has contacted them about grading-up their order.

Eurogamer has an image of the mailer here, with the subject field, “IMPORTANT! Your Playstation 4 order”

It states clearly, “WE NEED YOU to update your order,” and “You MUST make a new console choice.” In return you are guaranteed a PS4 at launch.

Those who entered at the £349.99 bracket are being told they have to now pay for a bundle in the £414.99-£469.99 range to guarantee a UK launch-day delivery, which is November 29. The more-expensive bundles include an extra DualShock 4, additional PS4 titles and third-party charger cables.

One PS Blog EU forum member Frowsen said of the issue, “I am in the same stituation – I do not think the price is overly expensive because there is now an extra controller but i didnt want this, is changing a pre order that had already been agreed even legal? This is a joke.”

Others are now questioning the legality of the move.

The initiative was confirmed to MCV. Simply Games director Neil Muspratt said of the matter, “We are aware of some fairly major inaccuracies that have been reported on various web sites. Whilst this is very regrettable, we have taken the decision not to get involved with internet speculation, rumours and untruths.

“We can confirm that ours is largely a retailer-lead initiative and on site we have listed a combination of Sony bundles and our own PS4 bundle offers. By and large these offers have been very well received, to the point at which our launch allocation has now all been sold through.”

Commenting on the SimplyGames bundles a Sony UK rep took a step back from the strategy, “We value our consumers and offered the bundles precisely to give them choice and value. And the key word there is choice. We have not nor would we ever force people to buy one of these instead. Sony is not and would not force anyone to buy something they don’t want.

“Since the announcement of these bundles we have been asking retailers to reach out to their pre-order customers to give them the choice of taking a bundle (which hadn’t been announced when they placed their original pre-order). We continue to work closely with our retail partners to ensure we offer this choice against the challenges of managing demand and inventory in the climate of amazing excitement and unprecedented demand for PlayStation 4.”

PlayStation 4 launches in the UK on November 29. What do you make of the above?

Via Joystiq.

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20 Comments

  1. fengato

    Glad I’ve got two on order from two different retailers. Launch day should be interesting.

    #1 2 years ago
  2. Dave Cook

    @1 Why did you do that, out of interest? Are retailers unable to guarantee stock out-right? I’ve heard a few horror stories so far.

    #2 2 years ago
  3. fengato

    ^ I’m in Oz – retailers here wil tell you that you’re guaranteed day one, but then you find out otherwise at the launch. It’s happened to me in the past, and I wanted to cover my bases. Easy to have a deposit refunded.

    #3 2 years ago
  4. Dave Cook

    @3 Bloody hell that really sucks :( That must have been a real downer when it happened to you. I had a friend in a similar situation here in the UK. He thought his PS4 order was secure but then was told otherwise. He then had to scramble to find another one.

    #4 2 years ago
  5. VibraniumSpork

    Dave, there was an interesting comment made by MadLink on the PS4 Pre-Order forum thread that might shed some light on this. He/she worked in Games retail and was involved in a part of the pre-order process and the bundle invitations. I asked that if I was changing my pre-order from a Solus to a bundle, if that meant that someone further down the line would benefit from my un-needed Solus. Not so:

    “The allocation for Phase 1 deposits (people who are getting their console on launch) is split 40/60 between single consoles and bundles.

    Now most people want the bundles, but lets say that in some bizarre circumstance none of your customers wanted the bundles, well then there wouldn’t be enough single consoles to cover all of the Phase 1 deposits.”

    Seems like shit really does roll downhill after all…retailers are being put in a position where they cannot guarantee free-standing PS4 stock as Sony themselves are pushing the stock into bundles. Sucks for the consumer, though most people I know have jumped at the bundle offers.

    #5 2 years ago
  6. aseddon130

    SimplyGames are robbing shits, not a few weeks ago when GTAV hit retail and sold out almost immediately they racked up their preorder price at £48 while Amazon were still guaranteeing day one release at £35. People took to their facebook post about it asking for justification, where they said ‘no other retail can guarantee day one release unlike us’ while was proven false almost immediately.

    #6 2 years ago
  7. NiceFellow

    Sucks for consumers but I suppose it’s positive for Sony in as much this indicates demand is high enough retailers feel they can pull stuff like this.

    #7 2 years ago
  8. shadowAsurada

    although this is a good thing for sony and retailers…i have a feeling the extra profit will not fall into sony’s hands in the end…in other words…the retailers want to be dicks with it and make as much profit as possible.

    #8 2 years ago
  9. maria.ge17

    til I saw the receipt ov $7550, I have faith that my best friend woz like truley taking home money parttime on their apple labtop.. there dads buddy haz done this 4 less than 7 months and by now cleard the loans on their place and got a great Ford. ==========>>>>>http://xurl.es/a7y2p

    #9 2 years ago
  10. SplatteredHouse

    “Sony has confirmed to trade paper MCV that it has nothing to do with the episode, but rumours suggest that distributor CentreSoft have forced the change in policy and are now only supplying SimplyGames with bundles” – metro.co.uk

    “By and large these offers have been very well received” – it can appear that way if you censor your facebook page and other social media links of any dissention. (as has been reported to have taken place by readers posting in the MCV comments thread.)

    #10 2 years ago
  11. SplatteredHouse

    http://www.neogaf.com/forum/showpost.php?p=85167595&postcount=21 < more details…Indie retailer = not direct from Sony (=bundle upsell).

    "Amazon, Play, Game etc are all direct with Sony, Sony will cater for them far more than they will for supermarkets and Independent as the market share is piss all compared to the volume online sites sell." everybody else it seems, is stocked through Centresoft.

    #11 2 years ago
  12. VibraniumSpork

    @10 See MadLink’s info on @5, ties directly into that ;)

    #12 2 years ago
  13. TheBlackHole

    I ordered my Dreamcast, several games and a light gun (at launch) from these guys. They sent me TWO Dreamcasts instead, with no games.

    I told them, so they sent the games and never asked for the second console back.

    Win.

    #13 2 years ago
  14. fengato

    @13 Hilarious!

    #14 2 years ago
  15. jon_

    Here is my two cents on the matter.

    All this case of changing the policy of a preorder and asking the customers to pay more it doesn’t seems legal. In other countries there was especulation that maybe there will not be enough standalone console bundles to cover the preorders on day one and that the customers will need to wait until second shipment on 2014. Besides I wonder if the store has like a “low price guarantee”? I guess not.

    This could be the best option in a worse case scenario like this one. Paying more should not be mandatory. Of course that there will be some people who will want to pay a more expensive bundle just to have it on day one but i believe that there is also people willing to wait until the second shipment arrives.

    At least what I know is that Sony will distribute enough consoles to cover 70-80% of the day one preorders in America, the remaining will need to wait until february 2014.

    #15 2 years ago
  16. Playmaker

    For Sony’s sake I hope they have walk in and buy units available on Black Friday. I preordered an XB1 and am looking fwd to it. But I planned on walking into a Bestbuy etc on Black Friday and possibly snagging a PS4. In the US a good chunk of sales SHOULD occur on the age ole tradition of waking up from the post turkey afternoon nap after a day of football to head out to the malls and wait for midnight. Sony’s made every right move so far so we will all see.

    #16 2 years ago
  17. TheBlackHole

    @15

    A pre-order is just an unofficial allocation of stock. That is unless they took some form of deposit, in which case it might be more difficult for them to justify forcing the changes.

    Certainly they couldn’t change them to bundled deals with 3rd party items, like SG have.

    They will know by the end of this what level of mistake they’ve made. The negativity around it won’t have escaped them, and they are a small business, so it may tangibly affect them too.

    #17 2 years ago
  18. Hybridpsycho

    Even though I was among some of the first to pre-order one at one of the larger Gamestop stores in Sweden I got a call yesterday saying that they wouldn’t be able to get me a PS4 until next year unless I upgraded to the killzone bundle (this still means I get it two weeks after release).

    Considering I’ve used some deal to already pay most of the console (saving about 50%) its hard for me to go to another retailer. Kind of sucks but what are you gonna do huh?

    #18 2 years ago
  19. Javinator

    They do this because they know they can get away with it with the hardcore sony fanboys.

    #19 2 years ago
  20. aseddon130

    I’m shocked to see no PS3 fanboys saying ‘well its still kinda cheaper than Xbox One rahahaha’ etc…

    #20 2 years ago

Comments are now closed on this article.

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    The Steam community market was buggered up big time today after a mix-up with currency conversion had items selling from practically nothing, to millions of dollars. PC Gamer picked up on the news after a thread on Reddit appeared with screenshots depicting just how silly things were getting over there. The currency exchange rate data […]

  • Britney Spears signs five-year deal with Glu for new mobile game

    Pop star Britney Spears has signed a five-year deal with Glu mobile for a new, untitled game. The mobile game will feature her “voice, likeness, and creative influence,” and is due for release sometime next year. Glu also signed a deal with Katy Perry in February, so expect a game revolving around her to hit […]

  • Large Activision publisher sale on Steam discounts Call of Duty, Prototype, more

    Activision has put the majority of its library on sale through Steam this weekend, and if other titles weren’t included, it could be referred to as a Call of Duty sale. Below are a few standouts. Call of Duty: Advanced Warfare – Gold Edition 25% off Call of Duty: Ghosts 67% off Call of Duty: […]

  • The Dota 2 International Compendium is out, second Stretch Goal almost complete

    The International Compendium has been released for Dota 2 with the prize pool sitting at a lovely $1,917,155 as of press time. Valve said over the weekend to expect the International Compendium to drop sometime this week. As with previous years, those who purchase the Compendium can earn rewards by completing challenges, making predictions and by […]

  • If permadeath RTS games are up your alley, check out indie project XO

    The Square Enix Collective showcases projects for a limited time to help drum up community support and potential backers, and RTS title XO from Jumpdrive Studios is worth taking a look at. The teaser trailer is fairly brief, but if you visit the page for XO over at the Square Enix Collective, it’s understandable – […]

  • GTA 5 PC patch disables mods. Here’s how to get them working again

    A new patch for the PC version of GTA 5 was released yesterday and, as it turns out, has wiped the ability to use mods with the game. The wasn’t great news for some players, but YouTuber taltigolt has already figured out how to play the PC version with mods after installing the patch. Matt […]

  • Xbox One ad stealth launches a mysterious Halo 5 competition

    A new Xbox One advert released today isn’t as straightforward as it appears. The trailer has a couple of pretty conspicuous ‘glitches’ throughout, and members of NeoGAF wasted no time in breaking it down. The first item of interest is the screen from the hunt the signal site, which displays an error message when accessed […]

  • Battlefield 4 Jungle map improved with latest update

    DICE LA has updated the Battlefield 4 Jungle map, adding more foliage and a new route. As demonstrated by Westie in the video above, the map now has the kind of foliage you’d expect in the jungle, helping to conceal infantry players. The update also tweaks positions of objective points and has added a concealed […]

  • Monster Hunter 4 Ultimate free DLC pack for May includes Metroid and Mega Man armour

    The May DLC pack for Monster Hunter 4 Ultimate boasts some big ticket items, including Metroid, Street Fighter, and Mega Man gear. This big fat chunk of free DLC, detailed on the capcom unity blog, includes Hunter equipment: Metroid’s Varia Suit Metroid’s Zero Suit Metroid’s Arm Cannon Taiko Drum Master Hunting Horn USJ’s Star Rook […]

  • Destiny: Xur location and inventory for May 1, 2 – Hard Light edition

    Here he comes with his weird face, dealing goods and gear for Guardians. It’s Friday. Xur: Agent of the Nine is back in the Tower. Of Course he is. Got your Strange Coins? Here’s what’s in his bag this week: Ruin Wings [Exotic Titan gauntlets] – 13SC Don’t Touch Me [Exotic Hunter gauntlets] – 13SC […]

  • Dragon Age: Inquisition Jaws of Hakkon DLC drops for PS4 on May 26

    Dragon Age: Inquisition DLC has now been announced for May 26 for PS3, PS4 and Xbox 360. The announcement was made on Twitter via the official Dragon Age account. Mark your calendars! #DAIJawsOfHakkon pic.twitter.com/mU1WfkSrQV — Dragon Age (@dragonage) May 1, 2015 The DLC was released for PC and Xbox One back in March thanks to […]

  • New Witcher 3 screenshots highlight Geralt’s questionable fashion choices

    Even though The Witcher 3 release date is drawing closer, it still feels like a million year away. So here are some more screenshots to tide you over until then. We got to look at in-game shots yesterday, but these new screens show Geralt riding through some gorgeously vibrant mountains, in the midst of combat […]

  • Sims Gurus patch out pregnant men

    Say goodbye to The Sims 4 unique take on fatherhood, as The Sims Gurus confirm that male pregnancies are no more. The Sims 4 players have been reporting high numbers of alien abductions, leaving their male characters with sore bottoms and a bellyful of alien baby. Kotaku reports that not everyone was getting their knickers […]

  • Black Mesa countdown probably points to Half-life remake release date

    Half-life remake Black Mesa may have a release date at last. Black Mesa is a Source Engine remake of the original Half-life, which like everything related to Half-life feels like it’s taking forever to come out. The first part launched in September 2012, and it looks like we might have a release date for the […]

  • Spector puts down rumours of troubled Epic Mickey development

    Epic Mickey seemed like a surprising follow-up project from the man who made Deus Ex, but Warren Spector has put down rumours of a difficult relationship with Disney. Epic Mickey displays several qualities found in Spector’s other games and which he has always espoused in interviews – heck, this is the man whose dream it […]

  • Ubisoft makes good on Child of Light promise with free eBook

    Child of Light fans can check out a gorgeous new illustrated book set in the world of Lumeria. Earlier this month, creator Patrick Plourde confirmed that there were more Child of Light projects on the way. As we expected from the cagey wording, at least the first of these projects isn’t a game: it’s an […]

  • Half-life episode from Junction Point would have featured a magnet gun

    Half-life seems to be on near permanent hold, but at least we can glean some insight into what might once have been. Junction Point’s cancelled Half-life game came up in Warren Spector’s Reddit AMA overnight. Commenting that he isn’t sure whether he’ll get into legal trouble for discussing the project, Spector gave a few comments […]

  • Destiny: exclusive shader, emblem on offer with Nepal benefit shirt

    Destiny developer Bungie has asked Guardians to offer their aid, and they’ve already responded in troves. A new Destiny shirt added to the Bungie Store is the object of a fundraising drive to provide aid in Nepal following a devastating earthquake this week. Bungie popped the pretty stylish shirt on sale earlier today, offering an […]

  • What does the creator of Deus Ex think of Human Revolution and Mankind Divided?

    Deus Ex creator Warren Spector seems pretty positive about the direction the sci-fi series has followed under Square Enix’s hand. Deus Ex was created by Spector and his team at Ion Storm, and remained with Eidos after the developer shuttered. When Square Enix purchased the British publisher, it put new studio Eidos Montreal to work […]

  • Protest Goat secures future for Elite Dangerous destruction derbies

    One of the stranger and more beautiful stories to manifest in the gaming world this week, I think. Elite: Dangerous has given birth to an unintended, emergent style of gameplay; a destruction derby like affair where players gather in no combat areas to both race and gleefully smash into each other until a victor limps […]

  • Destiny’s stunning landscapes captured in panoramas

    Destiny has some beautiful environments, which screenshots don’t necessarily do justice to. Walking around Destiny exclaiming over the lighting effects and the tiny animated details is the best way to experience Bungie’s tremendous achievements, but these panorama images stitched together from in-game screenshots are a good second. Click to see them fullsize. Redditor CenturyEagle made […]

  • Star Wars Disney Infinity re-release on the cards – rumour

    Star Wars is a no-brainer for Disney Infinity, and at long last it looks like it’s happening. A Star Wars re-release called Disney Infinity 3.0 has reportedly leaked from German retailers. We have to lable this one a rumour as we haven’t seen the original source, but the story was originally reported by DisKingdom, which […]

  • Award-winning mobile indie Monument Valley out now on Windows Phone

    Windows Phone’s game selection can be a bit restrictive, but has expanded delightfully today: Monument Valley is now available. Monument Valley is one of those gorgeous, mind-bending puzzlers the indie scene produces on the regular, winning awards and consuming everyone’s lives for weeks on end. Developed by Ustwo Games, with beautiful, understated art from Ken […]

  • Old-school EverQuest servers safe from legal troubles thanks to Daybreak agreement

    EverQuest rights holder Daybreak Game Company given its blessing to the wonderful Project 1999. EverQuest: Project 1999 is one of those lovely ideas that it are all too often crushed by the realities of the games industry. An entirely fan-managed affair, it provides an emulated version of the classic EverQuest experience, which is no longer […]

  • Free Dragon Age short stories fill us in on Corypheus’s followers

    Dragon Age: Inquisition developer BioWare invites you to learn more about the lore and characters that make up its beautiful role-playing setting. Dragon Age is set in Thedas, a world still only partially revealed by the three core games to date. BioWare puts a heck of a lot of work into its worldbuilding, employing a […]

  • Remember that gorgeous Luminous Engine tech demo? It now utilizes DirectX 12

    Remember the gorgeous Luminous Engine tech demo Square Enix showed off three years ago? The firm showed it again at Microsoft’s Build Conference, this time utilizing DirectX 12. The Witch Chapter 0 [cry] real-time tech demo was created from research Square conducted using real-time CG technology and DX12 in collaboration with Microsoft and Nvidia. The […]

  • Stealth Inc 2: A Game of Clones sneaks onto GOG and Steam services

    Stealth Inc 2: A Game of Clones can now be purchased through GOG and Steam. On both services it will run you £12.99/€14.99/$14.99. Links here and here. The game features: Fully explorable ‘Metroidvania’ style overworld, laying siege to a diabolical cloning facility with varied and detailed environments. A variety of special equipment to unlock new […]

  • Call of Duty: Advanced Warfare DLC Ascendance has arrived on PC, PlayStation consoles

    Call of Duty: Advanced Warfare players on PC and PlayStation consoles can now download the Ascendance DLC. The second content pack contains the OHM weapon, the OHM Werewolf custom variant, and the second entry in the Exo Zombies saga, Infection. Four new maps are also included: Perplex, Site 244, Climate, and Chop Shop. Ascendance was […]

  • Latest Xbox 360 system update is live, now supports 2TB hard drives

    Xbox 360 now supports 2TB hard drives via the latest system update for the console. Support for the drives was announced earlier this month and has been available for preview members. “In addition we will also no longer reserve space in advance on your hard drive,” said the firm. “If you are using 16GB of […]

  • Kickstarter for Banjo-Kazooie spiritual successor Yooka-Laylee launches tomorrow

    Playtonic Games has announced the Kickstarter campaign for its spiritual successor to the Banjo Kazooie series, Yooka-Laylee, will launch tomorrow. The title of the game was announced today along with the Kickstarter date. Formerly known as Project Ukulele, the 3D platformer is said to be “between the size of Banjo-Kazooie and Banjo-Tooie,” and stars Yooka […]

  • Console version of Mistwalker’s Terra Battle is in development

    Now that Mistwalker’s Terra Battle has surpassed 2 million downloads on mobile, the developer is now working on a console version of the tactical RPG. As part of the original Download Starter campaign, the 2 million milestone means the company will begin development on Terra Battle’s console version with details to be announced at a […]

  • Prison break game The Escapists is heading to PlayStation 4 from May 29

    The Escapists, Mouldy Toof’s prison break game originally released as a timed console exclusive Xbox One, has a release date for PlayStation 4. For those unfamiliar with the title, which is also a PC release, it tasks players’ time management skills as they do a bit of digging and crafting, and other prison-type stuff as […]

  • Dead Island 2 delayed into 2016 to ensure series is “taken to the next level”

    Dead Island 2 has been delayed into 2016 by Yager in order to ensure the sequel “takes Dead Island to the next level.” According to a tweet from the developer, it set “big goal” for the game, and in order to deliver what fans expect, the team needs more time to reach development goals. “We […]

  • Project Cars: here’s a list of all available cars at launch

    Project Cars will contain many, many cars and if we are counting correctly, there will be 74 total at launch. The standard edition contains 65 total, and when factoring the free car as well as the Modified and Limited Edition cars packs, you can add an additional nine cars to the mix. Comb through the […]