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UK retailer SimplyGames asks customers to pay for higher PS4 bundles to secure day-one order

Tuesday, 8 October 2013 08:29 GMT By Dave Cook

UK retailer SimplyGames is forcing customers into paying extra to secure their PS4 pre-order for release day. The site has contacted those with existing orders, and has warned them that the order will not be guaranteed in time unless they fork over more cash for a bigger bundle.

UPDATE: A SimplyGames rep has explained to a Eurogamer reader that PS4 pre-order companies must now pay for a more expansive bundle because the company has run out of standalone units.

However, the email adds, “We can confirm that the reason that we need you to select one of the new bundles is because we will not be receiving as many solus consoles as we first thought that we would be. We have therefore made a range of bundles available to you, the cheapest of which is the console-plus-game bundle that comes with either Killzone: Shadow Fall or Watch Dogs for £399.99.”

But, as Eurogamer flags up, the £399.99 price was not offered to customers initially. The cheapest alternative bundle was actually £414.99. So something’s still not stacking up.

More as we get it.

ORIGINAL STORY: Based in Britain, SimplyGames opened its PS4 pre-orders at £349.99 once they were available, but gamers over at the PS Blog EU forums have spoken out to say that the retailer has contacted them about grading-up their order.

Eurogamer has an image of the mailer here, with the subject field, “IMPORTANT! Your Playstation 4 order”

It states clearly, “WE NEED YOU to update your order,” and “You MUST make a new console choice.” In return you are guaranteed a PS4 at launch.

Those who entered at the £349.99 bracket are being told they have to now pay for a bundle in the £414.99-£469.99 range to guarantee a UK launch-day delivery, which is November 29. The more-expensive bundles include an extra DualShock 4, additional PS4 titles and third-party charger cables.

One PS Blog EU forum member Frowsen said of the issue, “I am in the same stituation – I do not think the price is overly expensive because there is now an extra controller but i didnt want this, is changing a pre order that had already been agreed even legal? This is a joke.”

Others are now questioning the legality of the move.

The initiative was confirmed to MCV. Simply Games director Neil Muspratt said of the matter, “We are aware of some fairly major inaccuracies that have been reported on various web sites. Whilst this is very regrettable, we have taken the decision not to get involved with internet speculation, rumours and untruths.

“We can confirm that ours is largely a retailer-lead initiative and on site we have listed a combination of Sony bundles and our own PS4 bundle offers. By and large these offers have been very well received, to the point at which our launch allocation has now all been sold through.”

Commenting on the SimplyGames bundles a Sony UK rep took a step back from the strategy, “We value our consumers and offered the bundles precisely to give them choice and value. And the key word there is choice. We have not nor would we ever force people to buy one of these instead. Sony is not and would not force anyone to buy something they don’t want.

“Since the announcement of these bundles we have been asking retailers to reach out to their pre-order customers to give them the choice of taking a bundle (which hadn’t been announced when they placed their original pre-order). We continue to work closely with our retail partners to ensure we offer this choice against the challenges of managing demand and inventory in the climate of amazing excitement and unprecedented demand for PlayStation 4.”

PlayStation 4 launches in the UK on November 29. What do you make of the above?

Via Joystiq.

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20 Comments

  1. fengato

    Glad I’ve got two on order from two different retailers. Launch day should be interesting.

    #1 1 year ago
  2. Dave Cook

    @1 Why did you do that, out of interest? Are retailers unable to guarantee stock out-right? I’ve heard a few horror stories so far.

    #2 1 year ago
  3. fengato

    ^ I’m in Oz – retailers here wil tell you that you’re guaranteed day one, but then you find out otherwise at the launch. It’s happened to me in the past, and I wanted to cover my bases. Easy to have a deposit refunded.

    #3 1 year ago
  4. Dave Cook

    @3 Bloody hell that really sucks :( That must have been a real downer when it happened to you. I had a friend in a similar situation here in the UK. He thought his PS4 order was secure but then was told otherwise. He then had to scramble to find another one.

    #4 1 year ago
  5. VibraniumSpork

    Dave, there was an interesting comment made by MadLink on the PS4 Pre-Order forum thread that might shed some light on this. He/she worked in Games retail and was involved in a part of the pre-order process and the bundle invitations. I asked that if I was changing my pre-order from a Solus to a bundle, if that meant that someone further down the line would benefit from my un-needed Solus. Not so:

    “The allocation for Phase 1 deposits (people who are getting their console on launch) is split 40/60 between single consoles and bundles.

    Now most people want the bundles, but lets say that in some bizarre circumstance none of your customers wanted the bundles, well then there wouldn’t be enough single consoles to cover all of the Phase 1 deposits.”

    Seems like shit really does roll downhill after all…retailers are being put in a position where they cannot guarantee free-standing PS4 stock as Sony themselves are pushing the stock into bundles. Sucks for the consumer, though most people I know have jumped at the bundle offers.

    #5 1 year ago
  6. aseddon130

    SimplyGames are robbing shits, not a few weeks ago when GTAV hit retail and sold out almost immediately they racked up their preorder price at £48 while Amazon were still guaranteeing day one release at £35. People took to their facebook post about it asking for justification, where they said ‘no other retail can guarantee day one release unlike us’ while was proven false almost immediately.

    #6 1 year ago
  7. NiceFellow

    Sucks for consumers but I suppose it’s positive for Sony in as much this indicates demand is high enough retailers feel they can pull stuff like this.

    #7 1 year ago
  8. shadowAsurada

    although this is a good thing for sony and retailers…i have a feeling the extra profit will not fall into sony’s hands in the end…in other words…the retailers want to be dicks with it and make as much profit as possible.

    #8 1 year ago
  9. maria.ge17

    til I saw the receipt ov $7550, I have faith that my best friend woz like truley taking home money parttime on their apple labtop.. there dads buddy haz done this 4 less than 7 months and by now cleard the loans on their place and got a great Ford. ==========>>>>>http://xurl.es/a7y2p

    #9 1 year ago
  10. SplatteredHouse

    “Sony has confirmed to trade paper MCV that it has nothing to do with the episode, but rumours suggest that distributor CentreSoft have forced the change in policy and are now only supplying SimplyGames with bundles” – metro.co.uk

    “By and large these offers have been very well received” – it can appear that way if you censor your facebook page and other social media links of any dissention. (as has been reported to have taken place by readers posting in the MCV comments thread.)

    #10 1 year ago
  11. SplatteredHouse

    http://www.neogaf.com/forum/showpost.php?p=85167595&postcount=21 < more details…Indie retailer = not direct from Sony (=bundle upsell).

    "Amazon, Play, Game etc are all direct with Sony, Sony will cater for them far more than they will for supermarkets and Independent as the market share is piss all compared to the volume online sites sell." everybody else it seems, is stocked through Centresoft.

    #11 1 year ago
  12. VibraniumSpork

    @10 See MadLink’s info on @5, ties directly into that ;)

    #12 1 year ago
  13. TheBlackHole

    I ordered my Dreamcast, several games and a light gun (at launch) from these guys. They sent me TWO Dreamcasts instead, with no games.

    I told them, so they sent the games and never asked for the second console back.

    Win.

    #13 1 year ago
  14. fengato

    @13 Hilarious!

    #14 1 year ago
  15. jon_

    Here is my two cents on the matter.

    All this case of changing the policy of a preorder and asking the customers to pay more it doesn’t seems legal. In other countries there was especulation that maybe there will not be enough standalone console bundles to cover the preorders on day one and that the customers will need to wait until second shipment on 2014. Besides I wonder if the store has like a “low price guarantee”? I guess not.

    This could be the best option in a worse case scenario like this one. Paying more should not be mandatory. Of course that there will be some people who will want to pay a more expensive bundle just to have it on day one but i believe that there is also people willing to wait until the second shipment arrives.

    At least what I know is that Sony will distribute enough consoles to cover 70-80% of the day one preorders in America, the remaining will need to wait until february 2014.

    #15 1 year ago
  16. Playmaker

    For Sony’s sake I hope they have walk in and buy units available on Black Friday. I preordered an XB1 and am looking fwd to it. But I planned on walking into a Bestbuy etc on Black Friday and possibly snagging a PS4. In the US a good chunk of sales SHOULD occur on the age ole tradition of waking up from the post turkey afternoon nap after a day of football to head out to the malls and wait for midnight. Sony’s made every right move so far so we will all see.

    #16 1 year ago
  17. TheBlackHole

    @15

    A pre-order is just an unofficial allocation of stock. That is unless they took some form of deposit, in which case it might be more difficult for them to justify forcing the changes.

    Certainly they couldn’t change them to bundled deals with 3rd party items, like SG have.

    They will know by the end of this what level of mistake they’ve made. The negativity around it won’t have escaped them, and they are a small business, so it may tangibly affect them too.

    #17 1 year ago
  18. Hybridpsycho

    Even though I was among some of the first to pre-order one at one of the larger Gamestop stores in Sweden I got a call yesterday saying that they wouldn’t be able to get me a PS4 until next year unless I upgraded to the killzone bundle (this still means I get it two weeks after release).

    Considering I’ve used some deal to already pay most of the console (saving about 50%) its hard for me to go to another retailer. Kind of sucks but what are you gonna do huh?

    #18 1 year ago
  19. Javinator

    They do this because they know they can get away with it with the hardcore sony fanboys.

    #19 1 year ago
  20. aseddon130

    I’m shocked to see no PS3 fanboys saying ‘well its still kinda cheaper than Xbox One rahahaha’ etc…

    #20 1 year ago

Comments are now closed on this article.

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    Gone Home won’t be made available to the console masses after all. Indie hit Gone Home was announced for console release almost exactly one year ago, and we’ve heard absolutely nothing since then. Turns out, that’s because it’s not happening: developer the Fullbright Company confirmed to Eurogamer that the ports have been cancelled. “Our publishing […]

  • Microsoft rang Mojang the day Notch joked about selling

    Minecraft developer Mojang was sold because founder Markus “Notch” Persson made a joke on Twitter. Ever wondered how Minecraft came to be a Microsoft property? It’s actually a pretty great story. Remember when Notch tweeted this? Anyone want to buy my share of Mojang so I can move on with my life? Getting hate for […]

  • Halo: The Master Chief Collection matchmaking update rolling out

    Halo: The Master Chief Collection has been updated to help fix its tragic matchmaking. Again. Now almost four months old, Halo: The Master Chief Collection was still pretty broken as of this morning, with rubbish matchmaking and plenty of other issues to go around. 343 Industries is still trying to fix it, and has today […]

  • Nvidia unveils Shield, an Android 4K Smart TV set top box

    Nvidia has named yet another product “Shield” in an attempt to render us all hopelessly confused. The heart of Nvidia’s GDC 2015 press conference was the Shield, a $200 Android set top box launching in May. Apparently the “world’s first 4K Android TV”, the Shield supports 4K content encoded with h.265. The box runs on […]

  • Star Wars Battlefront footage shown behind closed doors

    Star Wars Battlefront is being shown to retailers. Now we want EA to show it to us. Star Wars Battlefront is expected sometime this year, so it’s about time EA gave us a look at DICE’s latest. It turns out that while press and gamers have had to twiddle their thumbs, EA is showing it […]

  • Dragon Age lead creative moves onto mysterious new BioWare project

    Dragon Age creator David Gaider is leaving his baby behind. Dragon Age is a team effort, but Gaider was one of the key creatives behind the franchise, creating the setting of Thedas (which, I was recently amused to learn, is an acronym: “THE Dragon Age Setting”). He was lead writer on all three games and […]

  • Unity 5 available for free with “no fucking around”

    Unity 5 looks amazing, and you can download and faff about with it for free right now. “We’re not nickel-and-diming people. When we say it’s free, it’s free. We’re not charging a royalty, which I think is akin to looking for whales.” Unity Technologies announced the release of the fifth version of its popular, simple, […]

  • Five Nights at Freddy’s 3 may be the end of the series

    Five Nights at Freddy’s 3 released yesterday, and many fans theorise that it marks the end of the series. Five Nights at Freddy’s developer Scott Cawthon has released a new teaser image on his website, but rather than pointing to a new game, many fans believe the teaser signals the end of the series. The […]

  • Source 2 announced, will also be free

    Valve has formally unveiled Source Engine 2, the third major engine to go free to developers at GDC 2015. Source 2 is the successor to the engine Valve has been using since Counter-Strike: Source and Half-Life 2. Valve didn’t have much to say about the technicalities of this long-awaited release. It is apparently focused on […]

  • SteamVR: Valve’s Lighthouse tech allows you to walk around while playing

    SteamVR’s key differentiator is a piece of tech allowing headsets to connect with other devices for extra accurate, room-scale tracking. Valve has announced a new bit of technology called Lighthouse, which it is making freely available to any hardware manufacturer. Like the extra tracking LEDs on Sony’s updated Project Morpheus, Lighthouse improves the headset’s accuracy, […]

  • Steam Machines, Controller, streaming box to launch in November

    Steam Machines will finally become a reality before the end of the year. Valve’s living room PC systems will release in November, the company announced today. Well, I say Valve’s – the idea behind Steam Machines is that a number of manufacturers will offer variously priced systems. Alienware and Falcon Northwest are among the dozen […]

  • Telltale veterans form new team, announce teen thriller Oxenfree

    Oxenfree is a supernatural teen thriller from some of the team behind Telltale Games’ award-winning adventures. New indie Night School Studios unveiled Oxenfree at GDC 2015. It tells the story of a group of friends who accidentally open a “ghostly rift” at an overnight party on the coast. Night School, which is made up of […]

  • PS4 global sales now stand at over 20.2 million

    The PS4 has sold 20.2 million units worldwide. Sony announced the new PS4 sales milestone at GDC 2015 today. It’s a hell of an achievement and salt in the wounds for Microsoft, which hasn’t updated us on Xbox One sales since it shipped “almost” 10 million back in November last year, and has fallen back […]

  • PS4 VR headset Morpheus out in 2016, capable of 120 FPS – video

    Sony’s VR headset Project Morpheus has some impressive grunt. Virtual reality and Morpheus were the heart of Sony’s GDC 2015 presentation today, ahead of its newly announced first-half 2016 comemrcial launch. SCE Worldwide Studios boss Shuhei Yoshida detailed the headset’s impressive capabilities, notably the fact that it can handle 120 FPS VR games. The PS4 […]

  • Papo & Yo developer making a VR game about dinosaurs

    Some days you write a headline and it makes you so happy that that you have to do a little chair dance, you know what I mean? Papo & Yo developer Minority Media, whom I would personally go to the wall for after they cut out my heart and stomped on it via the medium […]

  • Wasteland 2, Shovel Knight and more in big ole bunch of indies coming to Xbox One

    Xbox One owners are about to receive a pile of great new indie games. At GDC 2015, Microsoft revealed a list of new indie games headed to Xbox One. Some of these titles have already released on other platforms, so it looks like Microsoft has really relaxed the parity clause of ID@Xbox – or perhaps […]

  • Here’s an indie VR game made with Unreal Engine 4

    GDC 2015 is blowing up with indie games, VR and Unreal Engine 4, so here’s a video combining all three. Loading Human is a virtual reality adventure from indie developer Untold Games. It’s in the works for Mac and PC, and Sony has given an early green light for Project Morpheus, too, so expect it […]

  • GTA Online: Daily Objectives and Adversary Mode coming next week

    Heists aren’t the only thing coming to GTA Online next week: players can also expect Adversary Modes, new Daily Objectives and other Freemode activities. GTA Online’s Adversary Modes are new PvP modes which feature a range of competitive challenges and will unlock as players progress through Heists. Here’s a rundown straight from Rockstar: Come Out […]

  • Syndicate is the latest free game download on Origin

    The latest free title to be added to EA’s Origin service is 1993′s Syndicate. For a limited time, you can download the game for free and keep it, much like previous titles such as Theme Hospital. The isometric, real-time, tactical-action game was developed by Bullfrog Productions and released in June 1993. It is a favorite […]

  • Ancient Labyrinth DLC for Lords of the Fallen now available

    The Ancient Labyrinth DLC for Lords of the Fallen is now available for PC, PlayStation 4, and Xbox One. It will run you $7.99 and builds upon the existing lore, characters, and storyline. Have a look at some new screenshots in the gallery below.

  • Shadowrun Online gets a name change and release date

    Shadowrun Online developer Cliffhanger Productions has announced the game’s name has been changed to Shadowrun Chronicles: Boston Lockdown and a release date for April has been set. The new title was formed via the developer and its Kickstarter backers, with the goal being to let those unfamiliar with the game know by the title alone […]

  • Amazon hosting Rockstar and 2K Games sale

    Amazon is hosting a Rockstar Games and 2K Games sale with discounts Max Payne titles, Bully and more. Here’s just some of the offerings listed: Manhunt 2 PC Download $3.00 Max Payne 3 PC Download $4.00 Bully: Scholarship Edition PC Download $3.00 LA Noire Xbox 360 $2.95 L.A. Noire: The Complete Edition PC Download $6.00 […]

  • Destiny weekly reset video shows off Inferno Crucible gameplay

    We have a gameplay video featuring Inferno Crucible gameplay featured in the Destiny weekly reset for you. In it, Arekkz Gaming gives you a look at Inferno Crucible and goes over the various intricacies. You can read up on the weekly reset through the links.

  • Resident Evil: Revelations 2 Episode 2 available from today

    Episode 2 for Resident Evil: Revelations 2 is now available. If you’ve purchased the Complete Season, you’ll be able to download Episode 2 on PS3, PS4 and Xbox One. Steam players should see the episode go live around 9-10pm PST, and Xbox 360 owners should be able to download very early tomorrow morning, per Capcom […]

  • Here’s a sneak peek video for Warhammer: End Times – Vermintide

    Fatshark Games has released a sneak peek video for its upcoming Games Workshop title, Warhammer: End Times – Vermintide. Vermintide is a FPS, co-op action title coming to PC, PlayStation 4 and Xbox One, and its set during the End Times of the Warhammer universe in the city of Ubersreik. Warhammer: End Times – Vermintide […]

  • Call of Duty: Advanced Warfare video shows Ascendance DLC early access weapon

    As you know, Xbox Season Pass holders now have early access to the Ascendance DLC Pack bonus weapons for Call of Duty: Advanced Warfare. Now you can watch a trailer for the weapon. The OHM directed energy hybrid weapon can switch between an LMG and Shotgun “on the fly,” and it also includes the OHM-Werewolf […]

  • March PS Plus games include OlliOlli 2, Oddworld: New ‘n’ Tasty, more

    March PlayStation Plus titles have popped up on the PS Plus page. Noticed by NeoGAF user skynidas, the titles include: OlliOlli2 (PS4/VITA) Valiant Hearts: The Great War (PS4) Oddworld: New ‘n’ Tasty (PS4) Counterspy (PS4/PS3) Papo & Yo (PS3) Sherlock Holmes: Crimes and Punishment (PS3) A notice has also been posted on the EU PS […]

  • Sci-fi horror game Caffeine will release on Xbox One, PS4 alongside PC – new trailer

    Caffeine creator Dylan Browne has announced the Unreal Engine 4 game will be released on Xbox One. The game will be published through Microsoft’s Indie Program. As previously announced, it is also coming to PC and and now PlayStation 4. Caffeine is a sci-fi horror game which stars a young boy who has been abandoned […]

  • Xbox 360 Preview program invites going out this month

    Much like the Xbox One Preview program, starting early this month, invites for the Xbox 360 Preview program will start rolling out. Select invitees will be able to join program directly from their Xbox 360. A special Xbox Live message will be sent, directing users to head over to their Settings page. Further instructions are […]

  • Tron: Legacy director in negotiations for Gran Turismo film

    Tron: Legacy director Joseph Kosinski is said to be in early negotiations to direct the Gran Turismo film. This is according to the Hollywood Reporter, which states Michael De Luca is still slated as one of the producers alongside Matt Milam, Dana Brunetti, Josh Bratman, DeVon Franklin and Elizabeth Cantillon. Plot details are still unknown […]

  • Fifth add-on pack for Alien: Isolation is available for download

    The Trigger, which is is the fifth add-on pack for Alien: Isolation, is available to download from today. In it, players will “compete against the clock” across three new maps in Survivor Mode. Set before the events of the main game, players step into the shoes of Sevastopol Station’s Ricardo who will do what he […]

  • HBO Go app now available on PlayStation 4

    Sony has announced the HBO Go app will be made available for download later today for PlayStation 4. The app works just like the PS version. Now you can watch True Detective, Game of Thrones, Veep and more through your console. Information on installation is available through the PS Blog.

  • Skyrim mods no longer restricted to 100MB in size

    Bethesda has announced a beta for Creation Kit update 1.9.33, lifts the 100MB size restriction for Skyrim mod makers. The beta is for both Skyrim’s PC launcher and the Creation Kit which will allow for unlimited file sizes. Here are the notes: Creation Kit 1.9.33 Update Creation Kit now supports unlimited file sizes for mods […]

  • Mad Max release date set for September, PS3 and Xbox 360 versions canned

    Mad Max from Just Cause developer Avalanche Studios has been given a September release date, along with the new of a last-gen cancellation. The axing of the PlayStation 3 and Xbox 360 versions were announced via Game Informer. Mad Max is the magazine’s featured game for the April issue. Avalanche, according GI, nixed development on […]