Xbox Live back up: Microsoft blames updates for the issue in statement

Tuesday, 4th September 2012 13:00 GMT By Staff

Xbox Live is back up after users reported difficulty trying to sign into the service via Xbox 360 and PCs. Microsoft issued a statement stating it was working to fix it. Major Nelson just tweeted: “the issues with Xbox LIVE are now fixed.”

If you head on over to the status update page, you’ll note all services are back online.

The original statement from Microsoft read as follows:

“We’re aware that some users may be experiencing difficulty logging in to Xbox LIVE at present. This does happen from time to time while updates and fixes are made to the system and should not be symptomatic of any larger problems.”

“A service update can be found on, alerting Xbox LIVE users to the current state of the service. I don’t have an update on timeframe for service to resume as usual, but we are working on the problem.”

User were reporting various errors trying to log into the service earlier today as well a the website. VG247 tired several times to log-in to the site and were met with constant “Runtime Error” messages.

Unverified user complaints have also surfaced, with some claiming “friends requests from loads of accounts with 0 GamerScore,” have occurred. These claims remain unverified for the moment, notes MCV, and Microsoft has not addressed the matter.

Cheers OXM.



  1. xino


    #1 2 years ago
  2. prawntoast

    “A service update can be found on, alerting Xbox LIVE users to the current state of the service. I don’t have an update on timeframe for service to resume as usual, but we are working on the problem.”

    Well, I would check the service update on if it wasn’t also fucked. :)

    #2 2 years ago
  3. supersir

    “Microsoft blames updates”?

    Maybe I’m being a bit sensitive, but that seems overly negative. The updates seem to be the reason for the problems, but “blames”? Not everything needs to be sensationalised.

    #3 2 years ago
  4. BraveLilCrumpet

    Have they tried turning it on and off again?

    #4 2 years ago
  5. Gekidami

    They probably tried to put up more ads and over-saturated the system.

    #5 2 years ago
  6. Dave Cook

    @5 probably not

    #6 2 years ago
  7. Clupula

    Man, if this were the PSN, we’d never hear the end of it. Yet, look, only 7 comments, counting mine…

    #7 2 years ago
  8. Gekidami


    Not sure if you thought i was serious or you’re just horribly offended by my jibe.

    #8 2 years ago
  9. Gadzooks!


    Because this is a rarety the reaction is curiosity. People are naturally and understandably angry at PSN as it’s down so often.

    #9 2 years ago
  10. Dave Cook

    @8 Nah was being serious in that I don’t think its something on their front-end – as in something you can visibly see on the dashboard – like ads. I think they are due to add more features to the dash’s inner workings soon though. So it could be that which is causing the issues.

    #10 2 years ago
  11. Ireland Michael

    @7 Because the difference… and it’s a Mount Everest sized difference… is that on Xbox Live it doesn’t happen on a consistently regular basis, it hasn’t been compromised numerous times, and it’s never gone down for more than a couple of hours at its worst, bar once.

    It’s certainly never gone down for a few months straight.

    It’s not even remotely comparable.

    #11 2 years ago
  12. Joe Musashi

    I’m just going to blame Bethesda.

    EDIT: “and it’s never gone down for more than a couple of hours at its worst.”

    That’s simply not true.


    #12 2 years ago
  13. Gekidami

    But i thought paying for Live made in invulnerable? Dont you get what you pay for?

    #13 2 years ago
  14. OlderGamer

    I don’t play online like I used, I dislike the Gold Fee, I dislike everything being tied into having Gold, I hate the idea of adds(and am worried where that could lead), and MS have left a general distaste in my mouth. But,…

    BUT, their online service is pretty rock solid.

    I can understand how some loyal Sony fans would feel like the lack of hate here seems one sided. But the truth is just what Gad and Mike said.

    #14 2 years ago
  15. Ireland Michael

    @12 It’s been down for more than a few hours maybe once or twice in its entire lifetime. I remember one specific occasion during Christmas a few years ago. That was sporadic, over the spam of about two weeks. That was probably the worst it’s ever been, and it’s never happened before or since.

    @13 Yeah, I get a service that isn’t constantly hacked into, with generally secure data protection, that doesn’t require almost weekly maintainence to keep running, and that almost never goes down.

    @14 The adds are actually *less* intrusive in the new dashboard update, you’ll be glad to know.

    #15 2 years ago
  16. Gadzooks!


    Are you in the new dash beta?

    I applied and got accepted but have had no news on it..

    #16 2 years ago
  17. Ireland Michael

    @16 Check your Dashboard on the Connect Website.

    #17 2 years ago
  18. OlderGamer

    @Mike that is good to know. I am so worried about a day when your game gets paused to “bring you a word from our sponsers”. **Shudders.

    #18 2 years ago
  19. Joe Musashi

    @15 Exactly. So the term ‘never’ wouldn’t be accurate then. Let’s not blur facts. :)

    By the way, XBL seems to be coming back online for some folk now.


    #19 2 years ago
  20. Ireland Michael

    @18 Everything about the new dashboard update fixes the problems of the previous one.

    Each tab has more buttons, games are back at the front of the list again, Tv & Video are now one tab, and navigating the Marketplace is a hell of a lot easier now – everything’s at the front and quicker to get to.

    @19 Fine. “Almost” never. It’s still like comparing the Mona Lisa to a two year old’s scribbles as far as quality of service goes.

    #20 2 years ago
  21. stretch215

    Live is up and running fine for me here in the u.s.

    #21 2 years ago
  22. absolutezero

    Have they put Rock Band songs into its own sub-catagory yet? Instead of having both trial and full songs in one huge fucking horizontal list.

    #22 2 years ago
  23. Ge0force

    #15 PS3 hack was also once, and also never happened again. Also, thousands of people lost MS-points because of Xbox Live hacks. And there are no ads at all on PS3 XMB.

    People should stop justifying the Xbox Live Gold fee because of Sony’s mistakes. Online gaming on pc has always been free and works great. XBox Live Gold is nothing more than a pay-wall that allows you to host your own games (because that’s how p2p-gaming works) and access to media services that are free on EVERY other device available.

    #23 2 years ago
  24. Da Man

    You can’t argue with independent minds.

    #24 2 years ago
  25. Gadzooks!


    Thanks, will do.

    #25 2 years ago
  26. Gekidami

    “Constantly hacked into”? lol Well, i guess when you’re full of shit you’re full of shit.

    #26 2 years ago
  27. Ireland Michael

    @23 The only reason I even pay for Live is because thats where the vast majority of my gaming friends play. Otherwise I wouldn’t even bother. The media services are little more than an added bonus for me. The vast majority of my favourite games this gen are on either Sony or Nintendo consoles.

    @26 The most recent hack was only a few weeks ago.

    #27 2 years ago
  28. Gekidami

    ^ Go on then, humour us with a source of this “hack”.

    #28 2 years ago
  29. Da Man

    As an avid xbot and a blatant troll, I lol @ #27.

    #29 2 years ago
  30. Ge0force

    #27 Oh okay, in that case my comment is not meant for you :)

    But PSN wasn’t hacked again a few weeks ago, it was just a Hoax

    #30 2 years ago


    Troll gets caught telling yet more lies by raging fanboy!

    #31 2 years ago
  32. Da Man

    Contributing as usual, and getting independently owned as usual I see.

    #32 2 years ago
  33. TheOutcastWolf

    @9 OHEY! Once again your fanboy opinion inflicts in the outcome… that said, PSN only went down that once and small minutes in some rare… hummm ‘overpopulate’ due to games or DLCs being released

    #33 2 years ago
  34. Clupula

    Once is a “consistently regular basis.” Got it.

    #34 2 years ago

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