PSN down for six days, Sony warns of “time intensive” fix

Monday, 25th April 2011 16:40 GMT By Patrick Garratt

Sony has finally updated the public on the ongoing PSN outage, as the service has now been offline for six days.

Spoiler: it’s bad news.

Said SCEA comms boss Patrick Seybold, speaking on the PS Blog:

“I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or timeframe to share at this point in time.

“As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience.”

PSN was taken offline last Wednesday thanks to an “external intrusion” and has been down ever since.

Kotaku has reported that Sony has “not yet determined” if credit card information was taken in the attack.



  1. Mr Tom

    I wish they would hurry up, I’m waiting to redeem my PC Portal 2 code!

    #1 4 years ago
  2. Hunam

    We know you all want to play Portal 2 and Mortal Kombat but vague excuse, vague excuse, vague excuse. I hope that clears it all up.

    #2 4 years ago
  3. Gama_888

    These hackers suck

    #3 4 years ago
  4. BraveArse

    I think we can safely say that the the word “quickly” doesn’t mesh much with 5 days offline and more to come. Fair enough, do it right and all that, but don’t tell us it’s getting done quickly. Personally, while I bought fucking Portal 2 AND Socom 4 on launch day, unaware of all this crap, I’m much more miffed that absolutely jack all word has come out about whether there is any risk to our bank accounts.

    #4 4 years ago
  5. Phoenixblight


    They already told us they are rebuilding the network what else can they say other than they have no ETA. I would rather the system be down for a period time to protect my info than Sony half assing it and leaving the new system just as vulnerable as the previous one.

    #5 4 years ago
  6. lexph3re

    @2 because we all know mk9 and portal 2 are the only reasons to own a ps3.>.> as long as whattheir doing doesn’t crash my ps3 when its done I don’t care how long it takes. But, ill be playing mass effect 2 until then gonna go for plat

    #6 4 years ago
  7. Ireland Michael

    The timing really couldn’t be worse, could it?

    Good thing I bought Mortal Kombat on the 360.

    #7 4 years ago
  8. urbz2011

    so it’ll pretty much be dwn 4 a week or 2 maybe 3…..itz kool take your time im enjoying the time i miss on my xbox360 :).

    #8 4 years ago
  9. Christopher Jack

    Well this is an inconvenience… Then again, I’d rather have a little inconvenience, like being unable to play online games than a big inconvenience like having my credit card details stolen or having my console infected with viruses.
    I truly despise these hackers that create malicious software that attack & destroy so many systems & programs, what the fuck is the point?-For the lulz?

    #9 4 years ago
  10. freedoms_stain

    tbh if the PSN was hackable you should take some consolation out of the fact that Sony are taking the time to work on the security rather than slapping on a quick fix.

    #10 4 years ago
  11. YoungZer0

    @7: How is missing out on Kratos a good thing?

    #11 4 years ago
  12. Syrok

    @7: Could have been around Christmas. Or the release of CoD 27.

    #12 4 years ago
  13. LRB1983

    I hope Sony compensate us, PS+ users, for this “time intensive” fix.

    #13 4 years ago
  14. Cee

    I’m not out for compensation.
    An extension of the PS+ expiry date with the exact downtime of PSN is all I require.

    #14 4 years ago
  15. OrbitMonkey

    @4 Yeah the lack of info over whether our bank info is secure has fucked off a few folk.

    #15 4 years ago
  16. Christopher Jack

    @14, That is compensation.

    #16 4 years ago
  17. Ireland Michael

    @11 Because I… don’t care about Kratos in the slightest?

    #17 4 years ago
  18. Cee

    No it’s not… it’s reimbursement
    It’s the right thing to do

    #18 4 years ago
  19. Erthazus


    Sony had some freakin good deals this year: Portal 2 Steam and MK Kratos and look at this.

    this is a huge failure all over the place.

    #19 4 years ago
  20. Christopher Jack

    @18, They’re synonyms!

    #20 4 years ago
  21. Phoenixblight


    To pay back or compensate (another party) for money spent or losses incurred.


    Once its back on you can still play Portal 2 on Steam and you can play Kratos on MK. You lose nothing. Quit being a drama queen.

    #21 4 years ago
  22. Hunam

    I would buy MK9 for the 360 except the fighting games is the one thing I can do on the DS3 that I can’t do on the 360 pad. I was thinking about maybe getting one of those twist ones with the raised middle bit, but having the pad where it is on the 360 makes it that little bit more unusable. So it’s PS3 on this one for the fact the dpad is on the left.

    #22 4 years ago
  23. Christopher Jack

    @21, He can’t quit his bitching, it’s something that graphics whores like himself excel at.

    #23 4 years ago
  24. Cee

    Jesus, I know, just playing with you.
    Why is every fucker out for brownie points in the quadrangle known as the internet.

    I’ll be in my quinquagenarian or quite possibly my septuagenarian years and it’ll be the same.
    I spose nohing will change, only time will tell…hope is fading

    #24 4 years ago
  25. Erthazus

    @23, what Sony outage have to do with “graphics whoring”? Problem? Need a medical treatment?

    @21, “Once its back on you can still play Portal 2 on Steam and you can play Kratos on MK. You lose nothing. Quit being a drama queen.”

    That won’t hurt current owners of these titles, except for newconsumers who will choose to buy something different.

    #25 4 years ago
  26. Christopher Jack

    @25, I never said it was the reason why you were complaining, I was implying that graphics whores love to bitch, I just called you one because you are a notorious bitch on this site & most of your bitching involves graphics.

    @24, You idea of a practical joke is laughably unfunny.

    #26 4 years ago
  27. Patrick Garratt

    I’ve updated it with a link to a Kotaku story. Sony’s saying it doesn’t know if credit card information was leaked last week.

    #27 4 years ago
  28. Phoenixblight


    I am a current owner of these titles and its not hurting its called SPlit screen thats why its on the console. I can still browse the net and play bluray, netflix and other formats nothing is broken except for MP over the internet.Even the game still patch them self, I know this because when I rented MK yesterday a patch came on. If I can get by without MP anyone can.

    #28 4 years ago
  29. Telepathic.Geometry

    It’s really weird playing Demon’s Souls right now. There are no red phantom gang-bangs going on, which is nice, but there’re also no messages, and I can’t get any buddies in to help me take down the final boss on NG+, who is not getting taken down by me solo, the cunt that he is…

    #29 4 years ago
  30. Cee

    Lighten the fuck up instead of disecting every word typed… instead of delivering your piss weak watered down gravy.

    You need to know the difference between a practical joke and someone pulling your chain.

    Anticipates the rebuttal of Pot Kettle Black
    So here

    What’s the difference between reimbursement and compensation?
    Reimbursement is used when the subject is paid back for travel expenses such as mileage, lodging, food while traveling. Compensation is “payment” for things such as time, discomfort, inconvenience.

    #30 4 years ago
  31. Christopher Jack

    @30, Maybe you’re the one having their chain pulled, after all, I did go out of my way to point out a flaw in your statement.

    #31 4 years ago
  32. Cee

    k thx
    I really have better things to do….like tidy my sock drawer

    #32 4 years ago
  33. ManuOtaku

    I dont know why someone would think that sony would compesate the playstation + users for this issue, as they did not do compesate the users for the other s issue, i think they are not aware of this type of action.

    The bad part is that we the users/consumers paid for all of this issue, which started with the other s took away, then the Geo situation and finally with the involvenment of anonymous and other angry hackers; like in war, the ones that do pay the conscuences are not the ones involve in it.

    #33 4 years ago
  34. Dimaco

    Hell, ok it’s nothing to play the drama queen for, but a whole week (almost) offline starts to bother…

    #34 4 years ago
  35. themadjock

    @17 I knew that was coming when 11 posted it….

    #35 4 years ago
  36. JeRicHoOL

    The only ones to blame are these hackers. Shit just started once the first jailbreak released. And it took a hell of a lot time to hack the PS3 (5 years?). Sony did a good job actually. Right now it’s a cat and mouse game between them and the hackers but at the end it will make future products (PS4 in this case) better because you learn from “mistakes” or hack attacks. They should take all the time they need to fix the current issues whether it’s a week or even 2. Maybe this gives some of the nerds (no pun intended) time to actually do other things (learning for school, going out with mates, family stuff, etc.). It’s hot these days anyways so yeah. :)

    #36 4 years ago
  37. YoungZer0

    @25: See this is why you need to work on your english, you can’t understand half of what we talk about here.

    #37 4 years ago
  38. lexph3re

    What the heck do you have to be compensated for with psn+? Its laughable how ignorant it sounds for people to ask for compensation on that service. Is the psn+ games you got for free not working? Oh it is? Then what else do they need to reimburse you for? Maybe the cloud based service? No? Oh I know, like xbl the psn+ users are paying for a better multiplayer server! Oh wait psn+ doesn’t affect you’re online play. Jeez, the list of things they have to give back is so long! >.>

    Stop being over dramatic people mk9 and portal still play. Your free psn+ games and discounts are still there. And your saved datas are still backed up. Its almost like people have to find parallel flaws in xbl to psn. Smh a lot of you must still be soar for paying to play online.

    Also, who didn’t see it coming for o’conner to get mk9 on xbox? Was that honestly asurprise to any of you?

    #38 4 years ago
  39. ManuOtaku

    #38 sorry but i disagree for PSN+ and xbox live you paid a monthly fee for the service, that means each day represent an amount of cost, therefore if one of those said services are shutdown for days they need to give these money back with incentives like low prices for particular games, free wallpapers, avatar or etc, that are been equal to the amount of days without service,because that translate to an specific amount of money, and i think for that it doesnt matter if it is XBOX LIVE or PSN+, the users/consumers have to be compensated, IMHO.

    #39 4 years ago
  40. lexph3re

    So the close to $150 worth of games I’ve accumulated in the last 3months that still work through these 5days down doesn’t count towards the offered service? That’s pretty idiotic to claim that I’m still not reciecving psn+ service while the. Games are still on my hdd and still functioning. Dude, I have a year and 3months of psn+ and in 3 months the service has paid for itself well over 3 times. And still accumolates as we speak.

    They don’t owe shit more then what they have already given. Within the first month they give you 50 bucks worth of games. Then a cloud based service, so unlike xbl no you and I have not lost anything that psn+ offers. They don’t nor will they need to compensate anyone during this 5 days of lost access to your friends list and the store.

    Psn+ is not apart of this equation

    #40 4 years ago
  41. Kerplunk

    Also, as is usual for #39, that sort of thing is covered in the terms and conditions of the service.

    Hey 39, TERMS AND CONDITIONS. You know those things? The things you read? The things you read AND THEN ACCEPT before you’re able to use the service?

    What’s that? You don’t care about what you agree to? You mean just like you didn’t care and ignore that absolutely crucial detail IN EVERY one of your arguments about PSN?

    Yeah. Well you were wrong then and you’re wrong again now.

    You can feel entitled to whatever you like. But that don’t make it so. And no amount of ignorant bleating on the internet by you changes that fact.

    Don’t worry, you’ll continue to ignore these crucial details and insist you’re owed for something that you’re not owed. I could tell you not to bother and save yourself the time, but READING STUFF isn’t exactly your strong point is it?

    #41 4 years ago
  42. Dralen

    I would have had no idea that there was a PSN outage if I didn’t read this website. I don’t play many online games on my PS3, the same goes for my 360.

    #42 4 years ago
  43. Hunam

    This better be back up tomorrow when I get MK.

    #43 4 years ago
  44. lexph3re

    If you feel psn being down right now will hinder your enjoyment of mk9. Maybe instead of buying it now you should just wait until psn is back up. That way you don’t feel short changed. Although I would like psn up tonight I highly doubt. It will be up until wednesday

    #44 4 years ago
  45. Hunam

    I wont feel short changed, I don’t pay for anything on PSN, I’ll just piss and moan because I want to be fighting online. Plus I have a nice £35 gift voucher burning a hole in my pocket.

    #45 4 years ago
  46. Dralen

    The story mode should keep you occupied until PSN comes back up. Plus you can get a bit of practise in before you take on the world online :P.

    #46 4 years ago
  47. ManuOtaku

    #41 you can have all the eulas and tos of the world, those are made to protect the manufacturer against devious actions, and/or to modify what they do please, even if that affects the user, iam ok with that, but that doesnt mean is the right thing to do or i should be happy about it, and these is complete different for the other s issue, you are paying for a fully funtional service with an specific amount of money per day, sony is the provider of the service, and i paid sony in order to have this service running well on daily basis, i paid an amount of money every day, if for all of the sudden this service doesnt work as advertised and intended and for the money i do paid them,its the right thing to do for the manufacturer to keep his constumers happy, to compesate them or not charge them for the non active days, they can add you six more days in order for your renewal, thats the way services work on other basis and instances(electricity, water services, etc), why shouldnt be in this case as well, and this apply to XBOX LIVE too.

    P.S also i may add on the TOS and EULAS of the other s Issue it doenst said the choices and consecuences of the modification, it doesnt specifically say what they are going to took, or modify and what is the option you have losing one or another, therefore if it doenst exist on the paper i did sign i am not legally bound by it, sony can change the terms but not the software if they do change/or not the software they have to say it on the paper i sign it

    #47 4 years ago
  48. Hunam

    @46 True, forgot about the story mode despite that being what tipped me over the edge into buying it :P

    #48 4 years ago
  49. Kerplunk

    @47 Dont agree to stuff and then bitch about what you’re entitled to. That’s just idiotic. It demonstrates the mentality of a little kid that wants everything their own way and doesn’t believe that they should hold what they agree to.


    Don’t act like a spoiled crybaby gamer brat afterwards because, frankly, nobody will give a flying fuck about your whining other than other spoiled crybaby gamer brats.

    On a side note: IF WHAT YOU ARE PAYING FOR HAS NOT BEEN AFFECTED then you HAVE NO FUCKING ARGUMENT. As is the point about PSN+. And PSN isn’t a paid service (and, further to that, the terms of the service that YOU AGREED TO already state it can be withdrawn at the service provider’s discretion).

    In other words: you have no point to make and you’re making it badly. You should stop talking because until you understand the BASICS of this you argument is fatally flawed with EVERY WORD YOU WRITE.

    Understand? No, of course you don’t. You’ll just ignore any information you don’t like the sound of and witter on inanely like a spoiled crybaby gamer brat.

    #49 4 years ago
  50. Gekidami

    No. PS+ isnt a daily basis service, the fact that it doesnt offer benefits on a daily basis makes this pretty clear.

    Stop looking for stuff to moan about and trying to peg all of the worlds problems on Sony, with the same retarded logic you used to defend these hackers who have stripped millions of this service.

    #50 4 years ago
  51. ManuOtaku

    #49 “On a side note: IF WHAT YOU ARE PAYING FOR HAS NOT BEEN AFFECTED then you HAVE NO FUCKING ARGUMENT. As is the point about PSN+. And PSN isn’t a paid service (and, further to that, the terms of the service that YOU AGREED TO already state it can be withdrawn at the service provider’s discretion)”.
    Ok it said they can withdrawn but doesnt said that they are/ or not bound to compesate for that withdrawn, even if it is becuase on their part not mine, it doenst specify any of this, therefore if they want to treat the consumer the way they deserve they should compesate them. period.

    And I understand it well, but you seem to not understand what is nice consumer treatment on many levels, but ok dont fight for your rights or money because a company said you sign it on their terms, so lets toss your rights out of the equation, becuase it doenst matter, even if the manufacturer are the ones providing a product or service that are been pay with the consumer money in order to survive in the business and to make a profit to their benefit, ah and that argument is so strong that sony did make an agreement out of court, and they only were figthing were the case should be hearing california or new jersey, what a strong statement it is.

    #51 4 years ago
  52. Stoopid_Snot

    hahahah thats hilarious
    ok lets do some maths… you pay £40 for one year of PSN+ and the PSN is out for 5 days, congrats Einstein! sony owns you 5,5p.

    #52 4 years ago
  53. ManuOtaku

    #50 if isnt a daily basis service, then what it is? well it have benefits compare to the free PSN hence the payment, free games,lower prices on games, betas etc.

    #53 4 years ago
  54. Gekidami

    ^ Why ask what it is if you know? Its exactly that. Whats its not, is Sonys version of Live, which you seem to think it is.

    #54 4 years ago
  55. ManuOtaku

    #52 they can extend the expire date for five more days, or the amount of shutdown days this last, instead of money, just saying

    #55 4 years ago
  56. ManuOtaku

    #54 i understand is not the same as XBOX LIVE, but the thing is you paid for the VIP service in an specific period of time, therefore you paid for some benefits that last an specific amount of time, therefore when you pay it said it will last till a date, i think if you want take good care of your customers you can extend this expire date for the amount of days this shutdow last,

    #56 4 years ago
  57. Stoopid_Snot

    the PSN+ gives already lots and lots of stuff in a 100% discount, I don’t think any compensation is needed

    #57 4 years ago
  58. lexph3re

    Lol. Manu do you even know what psn+ offerrings are? Its a vip service not an operational service. Psn+ is not like xbl, xbl you are paying microsoft to use their services. Psn+ your paying sony to service you. Like here’s my money give me some pleasure.

    The service is still in affect. Here’s an example for you. I have odd world psone classic on my hdd that I got from psn+. The game is still free on my hdd and still fully functional. Have I lost my service? No.

    Now xbl you pay to access the gold membership. The gold member ship offers cross game chat and online multiplayer. The cross chat goes down and doesn’t work for a week. Now cross chat being a key feature that you have paid for the time it was not functioning is money lost. Therefore some sort of compensation is in order. Because have I lost any of my paid service?yes (although as kerplunk stated terms and agreements stops you from being able to complain)

    #58 4 years ago
  59. ManuOtaku

    #58 Like i said i understand is not XBOX live, but when i did paid for the VIP treatment i did it for an specific amount of time (1 year i believe), therefore those days that i cannot access to the offers to VIP members, are days that i cannot access the discounts and the benefits, therefore those days should be extended to the expire date in order to have the amount of days involve in the shutdown with the VIP disscounts and offerings, because in reality they worth some money, or you can have another offerings special disscounts etc.

    #59 4 years ago
  60. The_Red

    Way to chose a bad time for this downtime. I mean, just when both Portal 2 and Mortal Kombat come out and people want to play Portal’s co-op and MK’s king of the hill, bam… I say it’s a sabotage planned by Microsoft. They are planning on world domination!

    #60 4 years ago
  61. Kerplunk

    @59. Well sunshine, it rather depends on what you’ve AGREED TO. If the terms don’t entitle you for any compensation under the circumstances and YOU AGREED TO THE TERMS (you did read them in full before AGREEING TO THEM, right? Yeah, sure you did. Of course you did!) then you may not be entitled to anything.

    Stop blaming everyone else and start being accountable for yourself. READ STUFF and understand the position YOU put YOURSELF into. In most cases, people don’t owe you ANYTHING and whining ignorantly on the internet doesn’t change that. No matter how many details you choose to ignore and how many times you repeated the same flawed argument.

    You either don’t understand or, more likely, you prefer not to and just carry on like another spoiled crybaby gamer brat.

    #61 4 years ago
  62. ManuOtaku

    Again you didnt read what i did stated “it said they can withdrawn but doesnt said that they are/ or not bound to compesate for that withdrawn, even if it is becuase on their part not mine, it doenst specify any of this, therefore if they want to treat the consumer the way they deserve they should compesate them. period” Therefore i didnt sign for that i did not agree, if they can elaborate better the terms ok but as they have said it on paper is open for any interpretation, mine or yours, is discusable.

    #62 4 years ago
  63. Kerplunk

    62, I read it. You’re still wrong. Because WHEN YOU *CHOOSE* TO AGREE to something, that means you ACCEPT. That’s it. They are not bound to anything other than what was in that agreement.

    Arguing about it AFTER YOU’VE ACCEPTED IT doesn’t change anything.

    READ what you agree to
    If you DON’T AGREE then don’t say that you do
    If you AGREE then don’t cry about what you agreed to later on

    Nobody owes you anything that wasn’t previously agreed to.

    And if you didn’t SIGN FOR IT then what the hell are you even arguing about?

    #63 4 years ago
  64. Ireland Michael

    @62 If you pressed the “Agree” button, you agreed to it. Simply as that.

    #64 4 years ago
  65. OrbitMonkey

    I’m with ManuOtaku on this one. You pay for psn for x amount of days, thats what you should get. Not knocking Sony, we’ll see what happens when psn is back up.

    #65 4 years ago
  66. mathare92

    Yup, though I’m least bothered whether people receive some sort of compensation from Sony, ManuOtaku does make a point, he does. At least on the issue of PSN+.

    #66 4 years ago
  67. M. K.

    I loled about the spoiler :D

    Now continue with your posts filled with nonsense/rage :P

    #67 4 years ago
  68. Hunam

    @64 However no matter what you agree to you still retain the statutory rights of the country you are based in, even if you agree to things against them in EULA’s. Though I don’t imagine many countries having laws saying companies have to compensate for this sort of thing with paid subscriptions.

    #68 4 years ago
  69. Noodlemanny

    Wow I just don’t care enough to read all of these posts. Normally I would enjoy laughing at all the people raging but alas it would take me all day (actually its night right now for me) to read them all.

    #69 4 years ago
  70. Lounds


    #70 4 years ago
  71. RoarrrUK

    Probably fake who knows:…%3C/span%3E/

    #71 4 years ago
  72. Monk

    but I think it`s fake, but who knows :P.

    #72 4 years ago
  73. addween59

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    #73 4 years ago
  74. Phoenixblight


    Its fake the news about SOny not sure if CC# were taken just mentioned today and suddenly a Neogaf poster says I have had 600$ taken. My ass.

    #74 4 years ago

    Wow. What a complete disaster for Sony.

    That’s 5 days of PSN related turnover down the drain…

    I wonder how this will effect their cloud plans.

    #75 4 years ago
  76. Phoenixblight


    Cloud service still works…

    #76 4 years ago
  77. Rosseu

    come on this is taking too long I wanna play mp :(

    #77 4 years ago
  78. mojo

    im still loling.
    its getting better every day :D

    #78 4 years ago
  79. ManuOtaku

    I dont know why my opinion seems to be taken as to knocking sony just for the sake of it,no iam not, i just stating my believe in what sony should do to treat their users the way they deserve it nothing more, if this happened to xboxlive, like it seems thats was the case in 2007 (seeing previous post),well they also should do that too, if they didnt well thats wrong on their part, because is almost the same case as with PSN+, again i encourage everyone to find any of my previous post knocking sony just for the sake of it in other issues or topics, only i sated my opinion in the other s issue and this particular case, which are critical to sony, yes they are, but i think there is none other critical opinions against sony in other issues or topics, because i do enjoy sonys console as much as i do enjoy microsoft and nintendo consoles,i only want good treatment for us the users.

    And lastly yes i agree but to only what it is said on the paper nothing more nothing less, if it is not specific like this case, then is open to discusion, sony can withdraw the service at any time, yes is true and i did agree with that, but i didnt agree on anything else that you can add postmortem to that, like they can took the users money for this withdraw of service without compensation, because it not says so plain and simple.

    #79 4 years ago
  80. Benjo1981

    Surely Sony should offer some kind of gesture/compensation, not for PSN+ subscribers, but for PSN users.

    PSN is free. Given this, it is a feature which is available to everyone, out of the box, who buys a PS3. The fact that this feature isn’t working amounts to everyone’s PS3′s not working as they should. They’re in effect, faulty.

    In the same sense, Xbox Live Gold is NOT an out-of-the-box feature of the Xbox 360; it is a service which you can ADD to the console. In no way does the operation of Xbox Live affect the feature-set of the Xbox 360 console.

    It is in this restricted sense that a claim of compensation against Sony can be made.

    #80 4 years ago
  81. FedUp

    DAYS, WEEKS, OR MONTHS SONY? Stop playing ignorant. Rumors are filling the voids you’ve left and the majority are starting to expect months, which is leading people to switch consoles. You’re making us expect the worst and by leaving us in the dark you are confirming it. I’ve already posted some of my games for sale and will soon be posting the remainder if you don’t grow a set and be honest and up-front with the public.

    As for the rumor about sony charging for PSN usage when all is said and done, that would be a real test of faith for it’s customers, most of which have little faith left. So a personal opinion is that charging for a network that was once hacked, rebuilt or not, would be near suicide for the company, considering that having a free network is the only leg sony has left to stand on to keep its head above xbox.


    #81 4 years ago
  82. Christopher Jack

    They are being annoyingly quite about all of this, not a fan of being kept in the dark, at least give us something, ANYTHING Sony =\

    #82 4 years ago
  83. Syrok

    Go here if you are desperate for more frequent updates:!/rabidWalker

    #83 4 years ago
  84. FedUp

    Also, on the topic of Sonys obligation to provide the PSN, YES they should be obligated simply because every online game sold illustrates its online capability. If there is no PSN, this means that every game case advertising this would be a lie and I for one would have purchased the games under false conditions as I never play offline and would have nerver even purchased the system without the PSN.

    As far as compensating EVERY user in one way or another, that is where I take Sony’s side and think that it is nonrealistic (assuming that is what sony believes) HOWEVER, that little bit of compensation that everyone deserves should at least be givin in the form of ADEQUATE FEEDBACK AND EXPECTED DOWNTIME. DAYS,WEEKS,MONTHS?

    #84 4 years ago
  85. Benjo1981


    Why is it unrealistic for Sony to compensate every user? MS did it with a free XBLA game when they had troubles in 2007. Why not Sony?

    #85 4 years ago
  86. Christopher Jack

    All of this is probably because of the lack of security the PS3 has, I believe that Sony was expecting it’s initial defense to hold up which is why they went overboard with the law suits with Geohotz exploit, now every hacker has relatively easy access to private information-like credit card details.
    Sony is most likely using this down time to fix the lack of security they left behind, which is something that Sony should have done before releasing the PS3 but as I said, they didn’t expect this breach.
    @85, Did they reimburse every user, or just Gold users?

    #86 4 years ago
  87. Benjo1981


    I think it was only Gold members.

    Sony may still be compelled to compensate (not reimburse) all users because the heart of PSN – multiplayer gaming – is free to every user upon the purchase of a PS3, whereas with XBLA it is not free; Silver users didn’t really miss out on anything.

    #87 4 years ago
  88. InfamousValdon

    As far as we get free online access I totally disagree. First of all, alot of online games require you to purchase an online access code to play the full online content like Battlefield 2 and Homefront while other games like DC universe require a monthly subscription, so PSN is not a free service, on top of that go to a store and compare prices on games with online play and games without and you’ll notice the games with online play are more expensive, the reason for that is when you purchase a game with online play you actually paying a percentage directly to the PSN. What Sony has done is actually create the illusion that your getting free online play, when in actuallity you have already paid for the supposed FREE online play with the purchase of the PS3 itself and the games with online play. Just thought I’d clear that up for you.

    #88 4 years ago
  89. Benjo1981


    Did you buy Battlefield 2 and Homefront second-hand? That’s the only time I know of that you have to buy an online access code. If you did, then that has nothing to do with the cost of PSN: it remains free, it’s just that you chose not to buy certain games first-hand.

    As to your claims about Sony charging more for online-enabled games: have you got any substantiated proof? Do Sony even SET the retail prices? They give an RRP but the retailer decides whether to abide by it or not.

    So it appears as though you have not ‘cleared that up for me’.

    #89 4 years ago
  90. InfamousValdon

    Put it this way of the 75 000 000 registered PSN users each one of us paid $350 plus for our PS3s do the math it’s $26 250 000 000, thats not including purchased games. I personnelly think for 26 and a quarter billion dollars Sony owes us some explanation, not just blaming hackers its the total lack of responsibility which eats at me the most. With that kind of revenue we should be on one of the most secure networks available. As far as I’m concerned this is nothing more then Sony passing the buck. To myself and I assume the rest of you the major concern is or very well should be why the network went down not when it going to be back up. Thats just Sony again refusing to explain the circumstances. Don’t get me wrong I’m totally loyal to the PS3, never owned or would buy an Xbox or WII. To me Sony is loosing face with the consumer rather then take any responsibility. It sickens me that us as PS3 loyalist are being kept in the dark when its us the consumer who has made Sony the corporate power house they are today.

    #90 4 years ago
  91. Benjo1981


    So I’ll take it that you have no substantiating evidence to back up your claim regarding Sony charging more for online-enabled games. Or for having to buy an online access code.

    Furthermore, there are not 75 million PS3′s out there: Sony recently announced the shipment of 50 million PS3′s. There are 75 million PSN accounts, which are attached to PS3′s, PSP’s etc.

    You’re actually arguing for my point, made earlier: Sony ought to (whether this means simply an act of goodwill or a stronger claim) compensate PSN users in some way for the downtime because it’s a feature of the PS3/PSP.

    (N.B: You’re missing out on some great games on Xbox and Wii)

    #91 4 years ago
  92. Gekidami

    So hackers cause PSN to go offline, and as a result Sony should give everyone free stuff?

    Thats awesome, sound logic. I mean thats what governments do too; They instantly dish out cash to any organization threatening them in some way. Because what with the criminal honour code, they know that these groups will be happy with their money, and wont kidnap more people and ask for more money. Or in this case, try to re hack and bring down PSN so that Sony has to give out more freebies. Nah, these guys wouldnt try that, they’re too honest.

    #92 4 years ago
  93. InfamousValdon

    A percentage of all online accessible games pay hosting fee to the PSN and yes both games where purchased new at a discount because of personnal choice to purchase the access codes at a later date, pending the user wanting to play online, not everybody plays online. I’ve done the research, check online, also check the back of your PS3 box, regardless of all that free doesn’t mean pay for extra access. free means free (no cost) but PS3 costs more the the competition, there is nothing free in this world, Next time your at a retail store going to purchase a game investigate yourself, do you honestly believe the PSN would host a multitude of different game providers and competitors considering Sony create games themselves on the PSN for free? It’s pre arranged in contract before a new online accessible game is released. Kudos to Sony for actually being able to create such an illusion as free online gaming

    #93 4 years ago
  94. InfamousValdon

    Well with your claim that only 50 000 000 PS3 out there, not everybody paid only $350 for the machine alot of consumer actually paid 750 plus dollars pending when they purchased the machine I paid 850 for my first one, so I stand strong on my estimated revenue for the PS3 machine alone.

    #94 4 years ago
  95. Benjo1981


    Sony has a responsibility to do what’s necessary to maintain service, otherwise they’re open to claims of compensation. Even if they’re not open to such claims, they need to do a bit of PR: giving away a free game is one such way to do this.

    #95 4 years ago
  96. OrbitMonkey

    @Geki, whether you like It or not people will want something & will want it off Sony, because they provide the service. Doesn’t matter who, what or why the service was fucked. That my friend is human nature. If Sony give nothing…. well that’ll be bad customer service, something their already being accused of with their lack of communication over this whole mess.

    #96 4 years ago
  97. InfamousValdon

    In order for compensation Sony has to take some responsibility for the outage which they refuse to therefore don’t count on any compensation. Very unlikely they’ve guess lost out on millions, even if they gave us a 50 cent avatar for 75 000 000 registered user thats another loss of 37.5 million dollars. Not going to happen, businesses goal is to make money not give it away or loose money. Common Sense

    #97 4 years ago
  98. Benjo1981


    It’s not a claim, it’s a substantiated fact:

    Why did you pay 850 for your PS3? 850 what? Dollars?

    #98 4 years ago
  99. InfamousValdon

    It’s when they first came out that was the cost, not to mention it was a better machine with way more accessibility, just another way Sony fucked the consumer with these new platform updates which restrict accessibility, can’t even watch megavideo anymore unless like myself you know the trick, which no hacking is involved just to clear that up.

    #99 4 years ago
  100. Gekidami

    #100 4 years ago
  101. MushroomStamp

    Dont forget

    Indefinite downage according to Wall Street Journal

    #101 4 years ago
  102. Gekidami

    ^ Their source for that apparently being themselves.
    Sometimes reading more then an articles title is a good idea.

    #102 4 years ago
  103. OrbitMonkey

    Cheers Gekidami, that should be the xmb when you fire up your ps3. Clue everyone in.

    #103 4 years ago
  104. InfamousValdon

    Now they’re saying our personal information and credit card info has been compromised, thanks for telling us a week later Sony, does anybody else smell a class action lawsuit? could they have not told us last Thursday, turned on the network for a few hours and let us remove our credit card info or call our credit card companies to issue a stop payment. Well played Sony, your ignorance could very well have cost your loyal consumers more then just a timely outage. Unbeleivable Good thing I use a pre-paid on your shaddy service.

    #104 4 years ago
  105. MushroomStamp

    Gek? huh? Indefinite just means they don’t know when it will be back up.

    Seems their spot on though.. especially with the new news of CC and personal info definetly compromised…..

    It’s just kinda nice to see something deflate Sony’s ego just for at least a hot second.

    #105 4 years ago
  106. Gekidami

    ^ Yeah, hackers robbing people is totally awesome isnt it. Because fuck people, its all about the “console wars”.

    #106 4 years ago
  107. InfamousValdon

    Amen, MushroomStamp, what does that mean anyways (MushroomStamp) your name? Lol

    #107 4 years ago
  108. MushroomStamp

    It’s the mark left on someones forehead when teabagging someone.. I’ll let you figure out the specifics of what makes it look like a mushroom.

    *Gek it’s not about console wars. it’s about Sony’s ego and the braggin of their network. They are just now discovering what MS learned on the original XBL. I would be more supportive if sony didn’t think they were the perfect answer to everything. the End all be all machine of the future and rock solid free network.. yeah.. we see where free and uncontrolled gets you.

    #108 4 years ago
  109. Gekidami

    ^ Source Sony claiming that about PSN.

    #109 4 years ago
  110. InfamousValdon

    I actually dont blame hackers, Im not one, but corporate hackers hack corporation that lie to there customers about accessibility and availability. In actuality I think they try to protect our rights by punishing the corporation for lying to the consumer, and infringing on laws, without these people the corporation could shit on us for no reason but to make more money without explanation. In no way do I agree with them but I think there a nessasary evil or good. Im sure most of you know ever since the Wikileaks scandle governments and corporations alike have tried to limit our internet experience, for the good of the global corporation itself. To me this seems like a giant smear campaign agaist the hacker to the PSN gaming community. When Sony goes against it’s word for instance PS3 Linyx compatibility its no big deal. But as soon as something goes wrong online they instantly accuse the evil hackers, what a scham.

    #110 4 years ago
  111. Gekidami

    Tinfoil hats at the ready. Say, could you ask the closes person to you to smack you across the face for still trying to defend people who have attempted to rob us? Theres a good chap.

    #111 4 years ago
  112. Mystic Sage

    @110 are you out of your mind to sympathize with these bluddy stupid hackers? Sony has just released information that they have stolen personal information from accounts and to watch out of identity theft. Does this sound like they are sticking it to the man? Sounds more like they are screwing over the playstation community to me

    #112 4 years ago
  113. Phoenixblight


    Please name a hacker group that has done anything to help the consumers, yeah I thought so. You have just been watching too many movies based on the underdog hacker destroying companies.

    #113 4 years ago
  114. InfamousValdon

    How do you know if thats what really happened. Because Sony said so? Well it seems pretty convenient to me that it was hackers when any hacking organization that are capable of doing this have denied it, considering they anyways take responsibility for such acts, your the kind of person that believe Muslims are responsible for the Trade Towers, and banks are there to protect your money and not to make money. Maybe you should remove your stupidity cap, and look at the world we live in not just your playstation fantasy world. By the way do you no anybody who was ripped off by these hackers that supposedly took down the PSN? Didn’t think so.

    #114 4 years ago
  115. InfamousValdon

    Im pretty sure anonymous was fighting for your freedom of information when nobody else could do a thing about it.

    #115 4 years ago
  116. InfamousValdon

    Listen I don’t agree with the methods these groups use, nor do I agree with stealing from anybody, I just don’t believe it’s hackers its way to convenient that a week passes by and really we dont know anymore about this issue then we did 6 days ago when they claimed hackers did this 20 minute after it happened to me it seems as though Sony is passing the buck to avoid any responsibility. I personally hate hacker/glitchers but we’ve been kept in the dark and fed the easiest answer to get Sony out of liability. That all Im saying with big money comes big corruption.

    #116 4 years ago
  117. Gekidami

    In the end, whether directly responsible or not, Anonymous were fighting for hackers ‘rights’ to steal our personal info using CFW. At best they’re tools, at worst they’re the villains. But in no way, by any stretch of the imagination are they the ‘good guys’.

    #117 4 years ago
  118. Phoenixblight


    Anonymous is not a group of hackers that get together on the weekend for a BBQ they are just a bunch of people who claim to be part of a group any idiot can make a youtube video and say they are part of anonymous thats why their such a great…… OK I can’t do it with a serious face. They have done nothing for anyone except their awesome ability with DDOS attacks which any idiot can do.

    So Sony just decided to point the blame at hackers and decided to shut down the PSN for 6 days or even longer because why to make money to gain an awesome rep?

    Alright we all know who is wearing their tin foil hat on too tight. Anonymous couldn’t do anything nor would they ever be able too. OoooH they shut down sites for a whole hour I is so scared. Again I am waiting for a list of hackers that have done anything to help the consumers. They are compromising our info to protect us? Riiiight I will murder your family to show you the dangers of society, that makes perfect sense.

    #118 4 years ago
  119. InfamousValdon

    So basically what your all saying is if Sony told you Harry Potter was responsible for the outage you’d believe it.

    #119 4 years ago
  120. KL

    @117 On the other hand Sony should have brought the whole network down to re build it and secure it the best they could (as they’re doing now) to prevent all this the day the first DDOS attacks occurred officially by Anonymous.

    #120 4 years ago
  121. InfamousValdon

    Why hasn’t any hacker community taking responsibility, for this, considering they take responsibility for all there so called achievement? Since your all so smart this question should be nothing for you’se to answer.

    #121 4 years ago
  122. InfamousValdon

    By the way where anonymous fighting for your personal info or for info we all have a right to know?

    #122 4 years ago
  123. InfamousValdon

    Nobody? Nothing really?

    #123 4 years ago
  124. Gekidami

    Hackers that rob innocent people dont tend to boast about it.

    Anonymous were fighting for the rights of the people who ultimately used those ‘rights’ to steal personal info. They fail, not matter how you look at it.

    #124 4 years ago
  125. InfamousValdon

    Earlier today Sony released new info that the PSN is down do to the fact some hackers where to able to receive free games in the PS Store do to (Insert) “In a post on Reddit, the source pointed out that a custom firmware named Rebug is now available online, allowing users to gain access to Sony’s trusted developer network via a normal retail machine rather than a development – or ‘debug’ – system. The post speculates that some Rebug users may have worked out how to employ fake credit card details to download games and other content from PSN for free.” Hours later they dropped a bomb on us stating our the PSN customers personal and credit card info had been compromised. This seems very suspicious me, that both these info updates where released hours apart, so what is it Sony compromised info or free access in the PS Store? Your cloud of deception are making the consumer fear the worst. Whats with the shroud of secrecy, and deception? read the articles yourself @ pm you be the judge

    #125 4 years ago

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