Tue, Apr 26, 2011 | 08:25 BST

PSN down for six days, Sony warns of “time intensive” fix

Sony has finally updated the public on the ongoing PSN outage, as the service has now been offline for six days.

Spoiler: it’s bad news.

Said SCEA comms boss Patrick Seybold, speaking on the PS Blog:

“I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or timeframe to share at this point in time.

“As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience.”

PSN was taken offline last Wednesday thanks to an “external intrusion” and has been down ever since.

Kotaku has reported that Sony has “not yet determined” if credit card information was taken in the attack.

125 comments

#101

MushroomStamp
26/04/11, 9:15 pm

Dont forget http://blogs.wsj.com/digits/2011/04/25/22402/

Indefinite downage according to Wall Street Journal

#102

Gekidami
26/04/11, 9:17 pm

^ Their source for that apparently being themselves.
Sometimes reading more then an articles title is a good idea.

#103

OrbitMonkey
26/04/11, 9:22 pm

Cheers Gekidami, that should be the xmb when you fire up your ps3. Clue everyone in.

#104

InfamousValdon
26/04/11, 9:25 pm

Now they’re saying our personal information and credit card info has been compromised, thanks for telling us a week later Sony, does anybody else smell a class action lawsuit? could they have not told us last Thursday, turned on the network for a few hours and let us remove our credit card info or call our credit card companies to issue a stop payment. Well played Sony, your ignorance could very well have cost your loyal consumers more then just a timely outage. Unbeleivable Good thing I use a pre-paid on your shaddy service.

#105

MushroomStamp
26/04/11, 9:31 pm

Gek? huh? Indefinite just means they don’t know when it will be back up.

Seems their spot on though.. especially with the new news of CC and personal info definetly compromised…..

It’s just kinda nice to see something deflate Sony’s ego just for at least a hot second.

#106

Gekidami
26/04/11, 9:35 pm

^ Yeah, hackers robbing people is totally awesome isnt it. Because fuck people, its all about the “console wars”.

#107

InfamousValdon
26/04/11, 9:35 pm

Amen, MushroomStamp, what does that mean anyways (MushroomStamp) your name? Lol

#108

MushroomStamp
26/04/11, 9:46 pm

It’s the mark left on someones forehead when teabagging someone.. I’ll let you figure out the specifics of what makes it look like a mushroom.

*Gek it’s not about console wars. it’s about Sony’s ego and the braggin of their network. They are just now discovering what MS learned on the original XBL. I would be more supportive if sony didn’t think they were the perfect answer to everything. the End all be all machine of the future and rock solid free network.. yeah.. we see where free and uncontrolled gets you.

#109

Gekidami
26/04/11, 9:52 pm

^ Source Sony claiming that about PSN.

#110

InfamousValdon
26/04/11, 9:53 pm

I actually dont blame hackers, Im not one, but corporate hackers hack corporation that lie to there customers about accessibility and availability. In actuality I think they try to protect our rights by punishing the corporation for lying to the consumer, and infringing on laws, without these people the corporation could shit on us for no reason but to make more money without explanation. In no way do I agree with them but I think there a nessasary evil or good. Im sure most of you know ever since the Wikileaks scandle governments and corporations alike have tried to limit our internet experience, for the good of the global corporation itself. To me this seems like a giant smear campaign agaist the hacker to the PSN gaming community. When Sony goes against it’s word for instance PS3 Linyx compatibility its no big deal. But as soon as something goes wrong online they instantly accuse the evil hackers, what a scham.

#111

Gekidami
26/04/11, 9:55 pm

^
Tinfoil hats at the ready. Say, could you ask the closes person to you to smack you across the face for still trying to defend people who have attempted to rob us? Theres a good chap.

#112

Mystic Sage
26/04/11, 9:59 pm

@110 are you out of your mind to sympathize with these bluddy stupid hackers? Sony has just released information that they have stolen personal information from accounts and to watch out of identity theft. Does this sound like they are sticking it to the man? Sounds more like they are screwing over the playstation community to me

#113

Phoenixblight
26/04/11, 10:03 pm

@110

Please name a hacker group that has done anything to help the consumers, yeah I thought so. You have just been watching too many movies based on the underdog hacker destroying companies.

#114

InfamousValdon
26/04/11, 10:11 pm

How do you know if thats what really happened. Because Sony said so? Well it seems pretty convenient to me that it was hackers when any hacking organization that are capable of doing this have denied it, considering they anyways take responsibility for such acts, your the kind of person that believe Muslims are responsible for the Trade Towers, and banks are there to protect your money and not to make money. Maybe you should remove your stupidity cap, and look at the world we live in not just your playstation fantasy world. By the way do you no anybody who was ripped off by these hackers that supposedly took down the PSN? Didn’t think so.

#115

InfamousValdon
26/04/11, 10:15 pm

Im pretty sure anonymous was fighting for your freedom of information when nobody else could do a thing about it.

#116

InfamousValdon
26/04/11, 10:26 pm

Listen I don’t agree with the methods these groups use, nor do I agree with stealing from anybody, I just don’t believe it’s hackers its way to convenient that a week passes by and really we dont know anymore about this issue then we did 6 days ago when they claimed hackers did this 20 minute after it happened to me it seems as though Sony is passing the buck to avoid any responsibility. I personally hate hacker/glitchers but we’ve been kept in the dark and fed the easiest answer to get Sony out of liability. That all Im saying with big money comes big corruption.

#117

Gekidami
26/04/11, 10:26 pm

In the end, whether directly responsible or not, Anonymous were fighting for hackers ‘rights’ to steal our personal info using CFW. At best they’re tools, at worst they’re the villains. But in no way, by any stretch of the imagination are they the ‘good guys’.

#118

Phoenixblight
26/04/11, 10:30 pm

@115

Anonymous is not a group of hackers that get together on the weekend for a BBQ they are just a bunch of people who claim to be part of a group any idiot can make a youtube video and say they are part of anonymous thats why their such a great…… OK I can’t do it with a serious face. They have done nothing for anyone except their awesome ability with DDOS attacks which any idiot can do.

So Sony just decided to point the blame at hackers and decided to shut down the PSN for 6 days or even longer because why to make money to gain an awesome rep?

Alright we all know who is wearing their tin foil hat on too tight. Anonymous couldn’t do anything nor would they ever be able too. OoooH they shut down sites for a whole hour I is so scared. Again I am waiting for a list of hackers that have done anything to help the consumers. They are compromising our info to protect us? Riiiight I will murder your family to show you the dangers of society, that makes perfect sense.

#119

InfamousValdon
26/04/11, 10:39 pm

So basically what your all saying is if Sony told you Harry Potter was responsible for the outage you’d believe it.

#120

KL
26/04/11, 10:40 pm

@117 On the other hand Sony should have brought the whole network down to re build it and secure it the best they could (as they’re doing now) to prevent all this the day the first DDOS attacks occurred officially by Anonymous.

#121

InfamousValdon
26/04/11, 10:43 pm

Why hasn’t any hacker community taking responsibility, for this, considering they take responsibility for all there so called achievement? Since your all so smart this question should be nothing for you’se to answer.

#122

InfamousValdon
26/04/11, 10:46 pm

By the way where anonymous fighting for your personal info or for info we all have a right to know?

#123

InfamousValdon
26/04/11, 11:15 pm

Nobody? Nothing really?

#124

Gekidami
26/04/11, 11:19 pm

Hackers that rob innocent people dont tend to boast about it.

Anonymous were fighting for the rights of the people who ultimately used those ‘rights’ to steal personal info. They fail, not matter how you look at it.

#125

InfamousValdon
27/04/11, 1:12 am

Earlier today Sony released new info that the PSN is down do to the fact some hackers where to able to receive free games in the PS Store do to (Insert) “In a post on Reddit, the source pointed out that a custom firmware named Rebug is now available online, allowing users to gain access to Sony’s trusted developer network via a normal retail machine rather than a development – or ‘debug’ – system. The post speculates that some Rebug users may have worked out how to employ fake credit card details to download games and other content from PSN for free.” Hours later they dropped a bomb on us stating our the PSN customers personal and credit card info had been compromised. This seems very suspicious me, that both these info updates where released hours apart, so what is it Sony compromised info or free access in the PS Store? Your cloud of deception are making the consumer fear the worst. Whats with the shroud of secrecy, and deception? read the articles yourself @ http://www.guardian.co.uk/technology/gamesblog/2011/apr/26/games-playstation?commentpage=las pmhttp://blog.us.playstation.com/2011/04/26/update-on-playstation-network-and-qriocity/ you be the judge

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