GOG reveals very generous refund policy, asks customers not to exploit it

By Sherif Saed, Thursday, 27 February 2020 08:51 GMT

GOG’s new refund policy may sound too good to be true, but it isn’t.

GOG, CD Projekt’s PC digital store, has announced an update to its refund policy. Previously, the site offered a 30-day money-back guarantee on games that don’t work on the customer’s PC.

This week, the retailer announced a more generous, potentially exploitable policy. GOG will now refund any game bought within 30 days, regardless of the reason. Downloading and playing the game during that window doesn’t disqualify you, either.

As further detailed in an updated FAQ, GOG is also not putting any restrictions on the hours played, something other platforms – like Steam – dictate. As with the old policy, customers will still need to contact support directly; this is not a self-service refund.

The potential for abuse in this new policy is massive. GOG sells DRM-free games, which would allow bad faith actors to buy the game, save a local copy and then refund it.

GOG is aware of that risk, and said it’ll be “monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games.”

GOG may also refuse refunds on a case by case basis, such as instances where one person has requested to refund a bulk of games.

“Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews,” the FAQ asks.

“If you finished the game and didn’t like it, please consider sharing your opinion instead. Also, please don’t take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don’t be that person. No one likes that person.”

GOG said it will let customers know should this policy be revised in the future, though it is banking on the community to respect the rules.

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