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UK retailer SimplyGames asks customers to pay for higher PS4 bundles to secure day-one order

Tuesday, 8 October 2013 08:29 GMT By Dave Cook

UK retailer SimplyGames is forcing customers into paying extra to secure their PS4 pre-order for release day. The site has contacted those with existing orders, and has warned them that the order will not be guaranteed in time unless they fork over more cash for a bigger bundle.

UPDATE: A SimplyGames rep has explained to a Eurogamer reader that PS4 pre-order companies must now pay for a more expansive bundle because the company has run out of standalone units.

However, the email adds, “We can confirm that the reason that we need you to select one of the new bundles is because we will not be receiving as many solus consoles as we first thought that we would be. We have therefore made a range of bundles available to you, the cheapest of which is the console-plus-game bundle that comes with either Killzone: Shadow Fall or Watch Dogs for £399.99.”

But, as Eurogamer flags up, the £399.99 price was not offered to customers initially. The cheapest alternative bundle was actually £414.99. So something’s still not stacking up.

More as we get it.

ORIGINAL STORY: Based in Britain, SimplyGames opened its PS4 pre-orders at £349.99 once they were available, but gamers over at the PS Blog EU forums have spoken out to say that the retailer has contacted them about grading-up their order.

Eurogamer has an image of the mailer here, with the subject field, “IMPORTANT! Your Playstation 4 order”

It states clearly, “WE NEED YOU to update your order,” and “You MUST make a new console choice.” In return you are guaranteed a PS4 at launch.

Those who entered at the £349.99 bracket are being told they have to now pay for a bundle in the £414.99-£469.99 range to guarantee a UK launch-day delivery, which is November 29. The more-expensive bundles include an extra DualShock 4, additional PS4 titles and third-party charger cables.

One PS Blog EU forum member Frowsen said of the issue, “I am in the same stituation – I do not think the price is overly expensive because there is now an extra controller but i didnt want this, is changing a pre order that had already been agreed even legal? This is a joke.”

Others are now questioning the legality of the move.

The initiative was confirmed to MCV. Simply Games director Neil Muspratt said of the matter, “We are aware of some fairly major inaccuracies that have been reported on various web sites. Whilst this is very regrettable, we have taken the decision not to get involved with internet speculation, rumours and untruths.

“We can confirm that ours is largely a retailer-lead initiative and on site we have listed a combination of Sony bundles and our own PS4 bundle offers. By and large these offers have been very well received, to the point at which our launch allocation has now all been sold through.”

Commenting on the SimplyGames bundles a Sony UK rep took a step back from the strategy, “We value our consumers and offered the bundles precisely to give them choice and value. And the key word there is choice. We have not nor would we ever force people to buy one of these instead. Sony is not and would not force anyone to buy something they don’t want.

“Since the announcement of these bundles we have been asking retailers to reach out to their pre-order customers to give them the choice of taking a bundle (which hadn’t been announced when they placed their original pre-order). We continue to work closely with our retail partners to ensure we offer this choice against the challenges of managing demand and inventory in the climate of amazing excitement and unprecedented demand for PlayStation 4.”

PlayStation 4 launches in the UK on November 29. What do you make of the above?

Via Joystiq.

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20 Comments

  1. fengato

    Glad I’ve got two on order from two different retailers. Launch day should be interesting.

    #1 1 year ago
  2. Dave Cook

    @1 Why did you do that, out of interest? Are retailers unable to guarantee stock out-right? I’ve heard a few horror stories so far.

    #2 1 year ago
  3. fengato

    ^ I’m in Oz – retailers here wil tell you that you’re guaranteed day one, but then you find out otherwise at the launch. It’s happened to me in the past, and I wanted to cover my bases. Easy to have a deposit refunded.

    #3 1 year ago
  4. Dave Cook

    @3 Bloody hell that really sucks :( That must have been a real downer when it happened to you. I had a friend in a similar situation here in the UK. He thought his PS4 order was secure but then was told otherwise. He then had to scramble to find another one.

    #4 1 year ago
  5. VibraniumSpork

    Dave, there was an interesting comment made by MadLink on the PS4 Pre-Order forum thread that might shed some light on this. He/she worked in Games retail and was involved in a part of the pre-order process and the bundle invitations. I asked that if I was changing my pre-order from a Solus to a bundle, if that meant that someone further down the line would benefit from my un-needed Solus. Not so:

    “The allocation for Phase 1 deposits (people who are getting their console on launch) is split 40/60 between single consoles and bundles.

    Now most people want the bundles, but lets say that in some bizarre circumstance none of your customers wanted the bundles, well then there wouldn’t be enough single consoles to cover all of the Phase 1 deposits.”

    Seems like shit really does roll downhill after all…retailers are being put in a position where they cannot guarantee free-standing PS4 stock as Sony themselves are pushing the stock into bundles. Sucks for the consumer, though most people I know have jumped at the bundle offers.

    #5 1 year ago
  6. aseddon130

    SimplyGames are robbing shits, not a few weeks ago when GTAV hit retail and sold out almost immediately they racked up their preorder price at £48 while Amazon were still guaranteeing day one release at £35. People took to their facebook post about it asking for justification, where they said ‘no other retail can guarantee day one release unlike us’ while was proven false almost immediately.

    #6 1 year ago
  7. NiceFellow

    Sucks for consumers but I suppose it’s positive for Sony in as much this indicates demand is high enough retailers feel they can pull stuff like this.

    #7 1 year ago
  8. shadowAsurada

    although this is a good thing for sony and retailers…i have a feeling the extra profit will not fall into sony’s hands in the end…in other words…the retailers want to be dicks with it and make as much profit as possible.

    #8 1 year ago
  9. maria.ge17

    til I saw the receipt ov $7550, I have faith that my best friend woz like truley taking home money parttime on their apple labtop.. there dads buddy haz done this 4 less than 7 months and by now cleard the loans on their place and got a great Ford. ==========>>>>>http://xurl.es/a7y2p

    #9 1 year ago
  10. SplatteredHouse

    “Sony has confirmed to trade paper MCV that it has nothing to do with the episode, but rumours suggest that distributor CentreSoft have forced the change in policy and are now only supplying SimplyGames with bundles” – metro.co.uk

    “By and large these offers have been very well received” – it can appear that way if you censor your facebook page and other social media links of any dissention. (as has been reported to have taken place by readers posting in the MCV comments thread.)

    #10 1 year ago
  11. SplatteredHouse

    http://www.neogaf.com/forum/showpost.php?p=85167595&postcount=21 < more details…Indie retailer = not direct from Sony (=bundle upsell).

    "Amazon, Play, Game etc are all direct with Sony, Sony will cater for them far more than they will for supermarkets and Independent as the market share is piss all compared to the volume online sites sell." everybody else it seems, is stocked through Centresoft.

    #11 1 year ago
  12. VibraniumSpork

    @10 See MadLink’s info on @5, ties directly into that ;)

    #12 1 year ago
  13. TheBlackHole

    I ordered my Dreamcast, several games and a light gun (at launch) from these guys. They sent me TWO Dreamcasts instead, with no games.

    I told them, so they sent the games and never asked for the second console back.

    Win.

    #13 1 year ago
  14. fengato

    @13 Hilarious!

    #14 1 year ago
  15. jon_

    Here is my two cents on the matter.

    All this case of changing the policy of a preorder and asking the customers to pay more it doesn’t seems legal. In other countries there was especulation that maybe there will not be enough standalone console bundles to cover the preorders on day one and that the customers will need to wait until second shipment on 2014. Besides I wonder if the store has like a “low price guarantee”? I guess not.

    This could be the best option in a worse case scenario like this one. Paying more should not be mandatory. Of course that there will be some people who will want to pay a more expensive bundle just to have it on day one but i believe that there is also people willing to wait until the second shipment arrives.

    At least what I know is that Sony will distribute enough consoles to cover 70-80% of the day one preorders in America, the remaining will need to wait until february 2014.

    #15 1 year ago
  16. Playmaker

    For Sony’s sake I hope they have walk in and buy units available on Black Friday. I preordered an XB1 and am looking fwd to it. But I planned on walking into a Bestbuy etc on Black Friday and possibly snagging a PS4. In the US a good chunk of sales SHOULD occur on the age ole tradition of waking up from the post turkey afternoon nap after a day of football to head out to the malls and wait for midnight. Sony’s made every right move so far so we will all see.

    #16 1 year ago
  17. TheBlackHole

    @15

    A pre-order is just an unofficial allocation of stock. That is unless they took some form of deposit, in which case it might be more difficult for them to justify forcing the changes.

    Certainly they couldn’t change them to bundled deals with 3rd party items, like SG have.

    They will know by the end of this what level of mistake they’ve made. The negativity around it won’t have escaped them, and they are a small business, so it may tangibly affect them too.

    #17 1 year ago
  18. Hybridpsycho

    Even though I was among some of the first to pre-order one at one of the larger Gamestop stores in Sweden I got a call yesterday saying that they wouldn’t be able to get me a PS4 until next year unless I upgraded to the killzone bundle (this still means I get it two weeks after release).

    Considering I’ve used some deal to already pay most of the console (saving about 50%) its hard for me to go to another retailer. Kind of sucks but what are you gonna do huh?

    #18 1 year ago
  19. Javinator

    They do this because they know they can get away with it with the hardcore sony fanboys.

    #19 1 year ago
  20. aseddon130

    I’m shocked to see no PS3 fanboys saying ‘well its still kinda cheaper than Xbox One rahahaha’ etc…

    #20 1 year ago

Comments are now closed on this article.

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    Five Nights at Freddy’s 3 is out now. Yes, we’re surprised too. You can grab Five Nights at Freddy’s 3 on Steam for $8. Developer Scott Cawthon really doesn’t mess about; the game was only announced in early January. Here’s the blurb: Thirty years after Freddy Fazbear’s Pizza closed it’s doors, the events that took […]

  • EVE Online heister makes off with $13,000 worth of goods

    EVE Online is a hotbed of villainy, espionage and backstabbing, but one intrepid corporate thief has made waves even in this setting. The thing about EVE Online is that it’s a true sandbox: the game’s rules are very loose, and allow players to make careers out of theft, piracy, assassination and espionage in addition to […]

  • Marth Amiibo getting a stock refresh in North America

    Nintendo of America has announced a fresh supply of the difficult to find Marth Amiibo. The Marth Amiibo will be back in stock in the US in late April, the platform holder said on Twitter today. Planning to pick up Code Name: S.T.E.A.M. and don’t have a Marth amiibo? More are headed to stores in […]

  • Skyrim beta update upgrades creation kit file size

    Skyrim has been granted a new beta update – more than three years after launch! – to improve the experience for modders and those who use them. The Elder Scrolls V: Skyrim released in November 2011. I think that’s worth noting before we discuss the beta update that dropped today, even as Bethesda is working […]

  • Paradox’s next epic RPG is, uh, Knights of Pen & Paper 2

    Knights of Pen & Paper 2 is very serious business so please enjoy this very serious trailer. “Return to the dicey world of Knights of Pen & Paper for a new turn-based adventure, where players get to take on the role of players, and also of the game’s encounter-designing, rules-laywering GM in a fully customizable […]

  • Amplitude looks amazing in new gameplay trailer, has a team multiplayer mode

    Amplitude may have been delayed but we still get something this March: a fine new gameplay trailer. Amplitude is coming to PlayStation 3 and PS4 sometime in northern summer. It’s a reprisal of Harmonix’s classic rhythm action game, a forerunner to its later efforts with Guitar Hero and Rock Band, and was crowdfunded. Update: Turns […]

  • DayZ creator’s “crazy”, “esoteric” next game developed with Improbable

    DayZ creator Dean “Rocket” Hall has dropped the first vague details of his new game project. “I do not want to make safe games. I do not want to make games the way we have been making them. What if the most experienced video game staff in the world collaborated on the most esoteric and […]

  • Battlefield Hardline will support AMD’s Mantle

    AMD has confirmed what most Battlefield fans thought. Battlefield Hardline will indeed support Mantle. Battlefield Hardline will support Mantle, AMD has confirmed. Some players weren’t sure whether the retail version of the game will support AMD’s API, due to its absence from the recent PC beta. AMD did not say whether the feature will be […]

  • Unreal Engine 4 GDC 2015 sizzle reel shows what the tech can do

    Unreal Engine 4 is a pretty versatile bit of tech, as this new sizzle reel shows. As one of the more ubiquitous engines, Unreal will be on show at GDC this week. Developer Epic produced the following sizzle reel to quickly demonstrate what it can do – cutting edge graphics (there are very few games […]

  • Survarium’s latest patch removes limit on battle ammo, rebalances experience gain

    The latest Survarium patch has readjusted the value of experience and reputation points gained and removed the limit to the maximum amount of ammo you can use in combat. Survarium developer Vostok Games has released patch 0.27a to the public, having recently finished testing it. The patch is a major one and covers changes to […]

  • The Hunt Begins in new Bloodborne TV spot

    Bloodborne is so close you can almost smell its coppery tang on the wind – and also you can watch commercials for it. Bloodborne arrives on PS4 at the end of this month (March 24 North America, March 25 Europe, March 27 UK) so excitement is starting to build. Sony isn’t helping keep us calm […]

  • World of Warcraft: you’ll soon be able to buy game time with gold

    Blizzard will soon allow World of Warcraft players to exchange in-game gold for game time and vice versa. Blizzard has announced a new system that will launch soon for World of Warcraft. The system is called WoW Token. Using this system, players will be able to buy game time using in-game gold. Here’s how it […]

  • 3D Realms’ Bombshell returns with the first gameplay trailer

    Remember 3D Realms’ Bombshell? The isometric ARPG that was announced last year? Well, it’s back, and we get to see gameplay footage. The game stars Shelly “Bombshell” Harrison, a bomb technician turned mercenary with a mechanical arm. She will embark on a quest to rescue the president and save Earth, all while shooting aliens. The […]

  • Unreal Engine 4 is now free for everyone to use

    Epic Games has made Unreal Engine 4 available for anyone to download and use, for free. Unreal Engine 4 is now free. Anyone can download it and start using it, the developer announced today in a blog post. The download features the the full set of tools used by Epic, and includes 100% of the […]

  • Call of Duty European Championship winner announced

    The winner of the European round of the Call of Duty Championship has been announced. This past weekend, 28 teams representing UK, France, Germany, Spain, Italy, Netherlands, Sweden, Finland, the rest of Europe and Middle East attended the final of the European round of the Call of Duty Championship. UK team Epsilon eSports was crowned […]

  • GOG brings back Insomnia sale with discounts up to 90% off

    GOG.com is bringing back its Insomnia sale event with even more games. GOG’s Insomnia sale is back with double the amount of games. This year, there will be two sets of games available at once. The sets are seasoned classics and fresh new titles. Each set will feature games with discounts up to 90% off, […]

  • 2K is shutting down NBA 2K14 online servers, won’t affect career save files

    2K will be shutting down the servers for NBA 2K14 this month. The publisher revealed yesterday that online servers for NBA 2K14 will be turned offline on March 31. “You will no longer be able to play ranked games/online association,” reads the announcement. NBA 2K14 relied on online servers to store save files for MyCareer […]

  • One Dead or Alive tournament organiser is proposing ban of “over-sexualised” costumes

    A Dead or Alive tournament organiser has suggested a soft ban on some of the game’s “over-sexualised” costumes, and not everyone is happy. Tournament organiser “The HuBBs” took to the FreeStepDodge forums to suggest a list of rules that other offline tournaments can follow. The list goes over stages, characters, moves, which is certainly in […]

  • Destiny: all the news from Bungie’s open house Q&A

    Bungie hosted an open house Q&A session with the community last week and lots of exciting news have come out of it. Arekkz Gaming has gathered all the information that came out of Bungie’s open house Q&A in one handy video. The list is massive, going over Exotic weapon balance, upcoming events, PVE, Crucible rewards, […]

  • Elite: Dangerous and Star Citizen to honour Nimoy with in-game memorials

    Developers behind space exploration games Elite: Dangerous and Star Citizen will honour the memory of Leonard Nimoy through in-game memorials. The develops of both games have confirmed separately that in-game memorials will be established to honour the memory of the late Star Trek actor, Leonard Nimoy, famous for playing Spock. Elite: Dangerous executive producer Michael […]

  • Deal: get a PlayStation 4 + three exclusives for $399

    Amazon’s latest PlayStation 4 deal is not one to miss. With purchase of a PlayStation 4 console from Amazon in the US, the online retailer will throw in digital codes for Infamous Second Son, Killzone Shadow Fall and The Last of Us: Remastered, all for the same MSRP of $399. The Last of Us Remastered […]

  • Destiny: this is how one player predicted House of Wolves details and Xur’s inventory

    The method one Redditor possibly used to leak some details from Destiny’s House of Wolves was the same one he used to predict the inventory of Xur: Agent of the Nine. Last week, Reddit user Megamanexe4 leaked a few pieces of House of Wolves expansion content. The leaks included strikes, new Crucible mode, and a […]

  • Mortal Kombat X is coming to iOS… as a card-battler

    Mortal Kombat X will be releasing on mobile devices in some form, just not the one you except. Mortal Kombat X is coming to Android and iOS devices as an extension of the main game. It will launch in April alongside the console versions. The mobile game will be part card collecting and part fighting […]

  • Metal Gear Solid 5: The Phantom Pain announcement coming this Wednesday

    Kojima Productions will unveil something about Metal Gear Solid 5: The Phantom Pain this Wednesday. Metal Gear Solid fans should standby for a Phantom Pain-related announcement on Wednesday, March 4. According to developer Kojima Productions’ Twitter, there’s going to be an announcement at 2pm GMT on Wednesday. The developer posted the following image. The image […]

  • Reader survey: time to let us get to know you better!

    We’d really appreciate it if you could fill in this survey about the websites you read and the games you buy. It massively helps! You can fill out the survey right here and obviously all the information you supply is confidential. It helps us build a better picture of the people who read our site […]

  • Battlefield Hardline Premium: here’s everything you get for $50

    Battlefield Hardline’s Premium membership will give players access to 4 new features, early access to expansion packs and more. EA detailed the offer today – it costs $50 in total (£40 in the UK) and gives players a whole bundle of new gear and content. Check it all out in handy list form below: Masks […]

  • Hayter’s gonna hate: the voice of Solid Snake wouldn’t answer my Metal Gear question

    Voice actor and Hollywood writer David Hayter discusses the differences between movies and games. And politely declines my leading question. “It might be fun to do a crazy, over-the-top film version of Saint’s Row.” Yeah, that headline is a bit cheap but you’re reading the work of a man who once asked the maker of […]

  • Xbox One bundle gets £100 price cut in UK

    Microsoft has knocked up to £100 off Xbox One bundles in the UK. The Xbox One with Kinect Assassin’s Creed bundle is now £100 cheaper and comes with a free £20 voucher to be spent on the official Microsoft online store. Over on the Xbox online store there’s a £70 price cut on the white […]

  • Pokemon Shuffle downloaded 1m times, free stuff given out to celebrate

    Free-to-play 3DS title Pokemon Shuffle has been downloaded over 1 million times. As a reward for playing the match-3 puzzle game Nintendo has gifted players a Complexity -1 item for free. The item reduces the difficulty of a level, according to Eurogamer. By all accounts Pokemon Shuffle is a cynical game with poorly implemented microtransactions. […]

  • Trine 3: The Artifacts of Power sure is pretty

    FrozenByte Games has revealed Trine 3, due for release in 2015 And what better way to reveal a new side-scrolling adventure than with a very pretty trailer full of gameplay? The latest in a series that has already sold 7 million copies is earmarked for PC and “other” formats. Trine 2 released on PS3, PS3, […]

  • Dying Light takes UK number one

    A month since it was released on digital platforms, Dying Light’s physical release has topped the UK charts. Techland and Warner’s zombie survival game has proven to be one of the big hits of the year so far. It was released on digital formats a month ago but has only just been released on good-old […]

  • GTA 5: that’s some seriously accurate grenade throwing

    Think you can take down a jet plane with a grenade throw? This guy can. In fact, he can do it twice. This is in a variation on the player-created deathmatch “Stunters Versus Snipers” which seem to be all the rage in GTA Online at the moment. One team has a sniper rifle (and grenades) […]

  • Metal Gear Solid 5: Mother Base turns pink in the morning sun

    The Phantom Pain looks nice even when Kojima just takes a quick pic with his phone. Look at that beauty. We get nice reflection in pink at the first gray of dawn. pic.twitter.com/aERTBoZT9z — HIDEO_KOJIMA (@HIDEO_KOJIMA_EN) March 2, 2015 The game doesn’t have a release date yet, which makes us a bit nervous for it […]

  • Dying Light: Underpant Gnomes and 9 other secrets you missed

    Dying Light still has legs – maybe because it’s crammed full of secret things to discover. Ten of those have been highlighted by TerraMantis’ latest YouTube video, including reference to the Underpant Gnomes, guitar lessons, farting zombies and well, we don’t want to spoil it for you. Even if you think you’ve seen everything in […]