Ni No Kuni: Wrath of the White Witch distributor Digital River has apologised to customers whose orders for the very special Wizard’s Edition cannot be filled.
Reports have straggled in from all over the world of late, missing or cancelled orders for the collector’s package, which included a Drippy plushie and book of magic among other goodies.
The issue seems to stem from poor inventory management; distributor Digital Rivers took to the Namco Bandai forums to apologise and to promise that all customers will be contacted individually by phone or email.
“Due to an error in our ordering system, the available inventory of Wizard’s Edition was oversold by mistake. We want you to know that Digital River does not take this situation lightly. We are implementing process improvements to prevent this issue from happening again and are committed to regaining your trust,” a representative wrote.
Some orders have been cancelled, while others are still to be shipped; in both cases, users should receive an email notification. Payment will be refunded to those who missed out.
The Wizard’s Edition was exclusive to Club Namco, the publisher’s own online store, in many territories. In those territories where retailers offered the package, contact your point of purchase for more information.
Ni No Kuni: Wrath of the White Witch is a PlayStation 3 exclusive. There appear to be no stock issues for the standard edition as yet.