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Report: 60% of Xbox 360 consoles in the UK have failed

Tuesday, 17th November 2009 18:39 GMT By Stephany Nunneley

rrod

A survey conducted by CNET UK has shown that 60 percent of Xbox 360 owners polled experienced hardware failure compared to 16 percent of PS3 user and 6 percent of Wii owners.

Of the 1,128 UK-based participants, 562 owned a Xbox 360s, 473 owned a PS3 and 591 had a Wii, some owning more than one.

The survey also indicated that Xbox 360 failures are more likely to occur within 12 months of purchase, and 47 percent reporting console failure inside a year with 72 percent of users taking advantage of the warranty and 15 percent trying to fix the problem themselves.

CNET says the survey does not “represent a random or necessarily representative sample”.

Full story through the link.

Via Gamespot.

Thanks, freedoms_stain.

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32 Comments

  1. Armitage

    Good to see you correctly labelled this as a “hot” topic.

    #1 5 years ago
  2. reask

    ^ :)

    #2 5 years ago
  3. Yoshi

    And this is exactly why i aint gettin a 360, seriously if the 360 didnt have so much of a high failure rate and you didnt have to pay for online play i would get a 360, but seen as my ps3 does have free internet and doesnt have so much of a high failure rate (yes it may have messed up twice BUT Sony fixed it for free and ive neva needed a different console, still got my 60gb from launch ;) ) I think ill stay with ps3 :)

    #3 5 years ago
  4. Ashelia Bnargin Dalmasca

    I’ve had mine for nearly 3 years without a single hitch. And that’s with one of the older models. The newer ones are infinitely more reliable.

    It’s clear from this “survey” that the failure rates on *all* formats are well over-inflated beyond the actual reported figures on all formats, so I’m going to call bollocks on these results.

    #4 5 years ago
  5. blackdreamhunk

    you forgot ps3 and wii failure rates too. It takes what is 10 consoles to play one game these days lol

    #5 5 years ago
  6. NoxNoctisUmbra

    Microsoft, and tho those people who bought another Xbox because their first one failed.. time to the big boy pants on.

    #6 5 years ago
  7. Ashelia Bnargin Dalmasca

    “Microsoft, and tho those people who bought another Xbox because their first one failed.. time to the big boy pants on.”

    Or how about you look at the reality of how ridiculous the figures are for *all* formats, instead of being brainless and accepting everything you read as fact?

    17% failure rates on the PS3? Really? Come on, these figures are completely bogus on *all* accounts, 360 included.

    #7 5 years ago
  8. Quiiick

    I always said it’s above 50%!
    … and not only in the UK, that is.

    #8 5 years ago
  9. bxsentinel

    I would like to see the exact breakdown of xbox consoles; like how many of those are jasper boards. I wanna see if the new motherboard has really improved the figure or not? This survey does not break down what model version it is.

    #9 5 years ago
  10. NoxNoctisUmbra

    Or how about you look at the reality of how ridiculous the figures are for *all* formats, instead of being brainless and accepting everything you read as fact?

    17% failure rates on the PS3? Really? Come on, these figures are completely bogus on *all* accounts, 360 included.

    How do you know that those numbers are fake for Xbox? Face the reality, wake up, they are really cheaply made and they do break.

    #10 5 years ago
  11. Ashelia Bnargin Dalmasca

    “How do you know that those numbers are fake for Xbox? Face the reality, wake up, they are really cheaply made and they do break.”

    Did you read what I said at all?

    The figures are overinflated for *all* formats. The PS3 doesn’t have anywhere near a failure rate of 17%, and the Wii’s 6% is definitely overinflated – I don’t know the exact figure for Wii, but I know it’s minuscule.

    The 360 definitely does not have a failure rate of 60%. it *was* somewhere in the region of 30% a few years ago, but the newer models are much more reliable to the point where the RRoD is barely even a problem anymore.

    #11 5 years ago
  12. Stephany Nunneley

    The disc tray on my 360 stopped working the first week I had it. Sent it in, MS sent me a new one. When it came back it worked for three weeks, maybe a month and stopped reading discs. MS sent me a new one, again, and it sounded like a grinding machine, sent it in, MS fixed it. It worked for a year and then RROD on us back in Feb. The warranty was up, we said screw it, bought an arcade and slapped the 60Gb HD on it. It’s now in the closet, and if we feel like fixing it we may or may not. But its there if we like.

    #12 5 years ago
  13. NoxNoctisUmbra

    Even 30% if failure,
    What if some college COLLEGE, and 30%-50% of students there just FAIL for no reason what so ever even if they do good?.. would you go to that school?
    Besides you come in and compare wii and PS3.. oi.. seems you try to cover for Microsoft.

    #13 5 years ago
  14. reask

    Had mine a year when it froze on mw 1.
    MS fixed it for free.
    Summer gone disc started playing up with the put this disc in a 360.
    Phoned MS to fix it but had major hassle with the help team so eventually gave up.
    I got a guy in Dublin to have a look at it, cost me 85 bucks.
    He didnt succeed so I still get the message on and off.
    It is OK on new games but second hand ones can take a few loads.
    Apart from that its fine.
    I have it 3 years this Xmas.

    #14 5 years ago
  15. Ashelia Bnargin Dalmasca

    Oh, don’t be such a bloody fanboy.

    I just defended all the formats. My favourite games of the last year are all PS3 titles. I support *every* format, Wii included (let the insults roll for that one).

    Just because I’m pointing out the stupidity of your blatantly obsessive and factually inaccurate bias against the 360 doesn’t make me an X-bot. It’s called using rational thinking and common sense.

    The initial run of 360 *were* terrible made. Microsoft has upgraded the hardware since (Do a search for the Falcon chip on the 360), which has significantly reduced the RRoD problems that occurred in older models.

    I don’t know if it’s completely eliminated the problem, its certainly isn’t riding on a failure rate of 60%.

    #15 5 years ago
  16. NoxNoctisUmbra

    “Oh, don’t be such a bloody fanboy.”

    You are the one taking it so seriously either rate, 30, 50 or 60% its still a failure!

    How am I a fanboy when I only pointed the Xbox out? I never pointed PS3 rocks, or Wii Rocks..

    You have some serious anger issues .

    #16 5 years ago
  17. Robo_1

    Oooofff, that’s quite a statistic.

    It’s a problem which will haunt MS until they release a new console. They really should redesign the thing for Natal’s release, especially if they see the system having legs past 2011.

    #17 5 years ago
  18. freedoms_stain

    I know of a dude who took his 360 round a mates house the day after the mates 360 RROD’d, his RROD’d after an hour there.

    Two boxes, one house, less than one day.

    Needless, I lol’d.

    #18 5 years ago
  19. Ashelia Bnargin Dalmasca

    Anger issues? I’m as calm as a dove. I’ve just pointing out your blind ignorance because stupidity like yours is a blight to gamers everywhere.

    Is that the best you can do? Come up with a cheap insult with no basis in anything?

    Yes, there *is* a failure rate. I’m telling you it’s significantly less than 60%, which you TOOK AS FACT! You said so yourself.

    In fact, it’s been significantly less than 30% for a *very* long time. But you, in your limited knowledge, read the typically hyperbole title of this story, based on this oorly done survey, and decided to take it as fact.

    That makes you an idiot.

    A fanboy is someone who blindly reacts to something. They don’t have to necessarily like it. People who bitch about something with no knowledge of the reality of the situations are still fanboys.

    At least when I’ve been wrong about something, I came out and admitted. But you’re so blindly obsessed with your little 360 grudge that you don’t actually care about facts, do you?

    Try a stronger argument than “you have anger issues” just because you don’t like your ignorance being pointed out. *rolls eyes*

    CNET themselves even said that the results weren’t even an accurate sample of consumers.

    #19 5 years ago
  20. Armitage

    Well my UK launch PS3 packed in just days before the Slim was introduced. I was planning to trade it in for a Slim at HMV, given its significantly lower power consumption, and therefore, along with its huge fan, presumably higher reliability. Ended up just opting to buy the new Slim rather than pay the repair fees, and risk further failure after the 3 month warranty you get.

    “In fact, it’s been significantly less than 30% for a *very* long time.”

    Source? What are the new failure rates?

    #20 5 years ago
  21. TastyAcidMilkk

    the prob aint even that bad still, the jasper units are much better, have cooler air flow, especially wen playing games from the HDD the air flow is cold, ps3s on the other hand ive seen loads of complaints about the YLOD

    #21 5 years ago
  22. NiceFellow

    The 360 has the highest failure rate, followed by the PS3 then the Wii. Anyone following the industry knows this has been confirmed many, many times.

    Due to the nature of the sample, the percentages are simply unreliable, but the fact that a 360 is most likely to fail on you vs a Wii with PS3 in between hasn’t changed and very likely won’t for the whole generation.

    The probabilities, particularly for the 360, should go down, but the order won’t. The 360 will always be the most likely to fail, even if it comes down to 3% or 5%, the PS3 will be next and the Wii will be the least likely to fail.

    So the survey confirmed that if nothing else, even if its overall percentage rates are very likely way to high – clue, surveys on failure rates attract those with a reason to complain, and therefore tend to skew high with the percentages.

    #22 5 years ago
  23. Gekidami

    As it happens my Wii’s busted. Crapped out bluetooth module apparently. Thing wont even start without it, not that i could do much either way without anyway of controlling it.

    #23 5 years ago
  24. NoxNoctisUmbra

    “Anger issues? I’m as calm as a dove. I’ve just pointing out your blind ignorance because stupidity like yours is a blight to gamers everywhere.

    Is that the best you can do? Come up with a cheap insult with no basis in anything?

    Yes, there *is* a failure rate. I’m telling you it’s significantly less than 60%, which you TOOK AS FACT! You said so yourself.

    In fact, it’s been significantly less than 30% for a *very* long time. But you, in your limited knowledge, read the typically hyperbole title of this story, based on this oorly done survey, and decided to take it as fact.

    That makes you an idiot.

    A fanboy is someone who blindly reacts to something. They don’t have to necessarily like it. People who bitch about something with no knowledge of the reality of the situations are still fanboys.

    At least when I’ve been wrong about something, I came out and admitted. But you’re so blindly obsessed with your little 360 grudge that you don’t actually care about facts, do you?

    Try a stronger argument than “you have anger issues” just because you don’t like your ignorance being pointed out. *rolls eyes*

    CNET themselves even said that the results weren’t even an accurate sample of consumers.”

    You really have anger issues, and you first called me out by calling me a FANBOY.. besides, if you say those statistics are wrong.. why are your correct?

    #24 5 years ago
  25. Ashelia Bnargin Dalmasca

    How about *you* show me a source that *proves* that the 360′s failure rates are as high as you claim they are?

    “You really have anger issues,”

    No, my dear child, I do not, and you have nothing to prove that I do beyond the fact that I *enjoy* pointing out to stupid people that they are stupid. Can you process that fact? I find idiots *funny*.

    Simply saying “You have anger issues” does not suddenly mean I have anger issues. Criticising someone’s stupidity (or criticising anything in general) =/= anger issues.

    “You really have anger issues, and you first called me out by calling me a FANBOY.. besides, if you say those statistics are wrong.. why are your correct?”

    Because I’m not claiming the exact figures. But I *do* know that the Falcon chip is much more reliable, the fact that my 360 is still working after 2 of very constant use being a small part of that proof. The other bit of proof being understanding how hardware works and what the Falcon chip does.

    The other bit of prove being the reduced complaints about the RRoD, which you can find out by contacting Microsoft yourself or checking their figures.

    It’s called joining the dots. I don’t need to quote some “official” source when the facts align. It’s called thinking for yourself.

    Especially when the vast majority of news articles are ignorant and misinformed anyway. “Reliable” sources take opinions and parade them as facts, and every other site just copies then without doing a single piece of research.

    You’re asking for “proof” to something that you haven’t researched and can’t back up yourself, when I have. That makes you the idiots.

    #25 5 years ago
  26. Anders

    For the record, I have 5-6 friends who have Xbox 360:s and play them frequently. Some of them bought their consoles at launch. Not a single one of them have suffered from hardware failures. Neither have I, for the record.

    #26 5 years ago
  27. Armitage

    “That makes you the idiots.”

    That’s the one line you’ve got isn’t it? It’s getting a little tedious though, no?

    You stated in the other thread you are going to show a reliable source for the current failure rates. So do so. I’m interested to know what the rate is, and if it is indeed significantly below the 30% you stated, and if it has been for as you say a very long time.

    “the fact that my 360 is still working after 2 of very constant use being a small part of that proof. ” That isn’t proof at all, that may be an anomaly, it may be indicative of a general trend. It’s laughable you deride someone for taking a source with a large sample size as accurate and then provide your own evidence as being your own experience of 1 console.

    “It’s called thinking for yourself.”

    In your case I think that may be ill-advised.

    #27 5 years ago
  28. freedoms_stain

    I’d be interested to see these official figures O’Connor because from what I can find “Microsoft does not comment on failure rates” and earlier in the year they declined to confirm or deny a figure of 54% from a separate poll while another fairly recent poll found a figure of 27%.

    Unofficial polls are obviously a quagmire of unreliability and MS appear to be stone-walling the issue. So where do you get “significantly less” than 30% and “for a very long time”? Jasper only came out last year and there were (and possibly still are) a lot of older models being sold after that point.

    So please, enlighten us.

    #28 5 years ago
  29. Ashelia Bnargin Dalmasca

    “I’d be interested to see these official figures O’Connor”

    You didn’t read a single word of my response, did you?

    #29 5 years ago
  30. Mauller

    I own 2 360′s, one a 20 gig from 2007 and a 120 res evil edition. I’m glad to say that I’ve never had an issue with either one.

    #30 5 years ago
  31. Blerk

    I wouldn’t be surprised if this was the failure rate among launch models, but would be surprised if this was the failure rate in total.

    Anyway… unofficial internet polls. That’s an insta-fail, isn’t it?

    #31 5 years ago
  32. theworm

    Some more info on this for you to chew over. Two articles on failure rates, first one a survey from Feb 2008 done by SquareTrade, a firm specialising in selling electronics warranties:

    http://www.eurogamer.net/articles/360-failure-rate-put-at-16-per-cent

    Second one is an article/interview with a guy who works for a company that has a contract to fix broken X360 and PS3s, and is a very interesting read:

    http://www.eurogamer.net/articles/digitalfoundry-system-failure-article

    #32 5 years ago

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