Tag Archives: red ring of death
Mon, Aug 17, 2009 | 22:40 BST
According to a reader survey by Game Informer (via The Consumerist), 54.2 percent of Xbox 360s have crashed and burned, meaning that — conversely — 45.8 percent have yet to see the red, glowing face of untimely death.
PS3 and Wii, meanwhile, cause far fewer headaches, sporting failure rates of 10.6 percent and 6.8 percent, respectively.
Nearly 5,000 readers were surveyed, though the sample’s rife with inconsistencies (Xbox 360 is apparently used more than other consoles, etc). Still though, it’s an interesting look at console usage among core gamers.
Click through the link for more flame war-fueling stats.
Tue, Feb 17, 2009 | 20:25 GMT
Microsoft’s Aaron Greenberg seems to think that the RROD days will soon just be a horrible memory in the history of gaming.
Speaking in an interview with Edge, the Microsoft bossman says, “We’ve improved that [repair] process. It’s very quick, and they may upgrade your system with the latest technology. So that works really well.
“What it comes down to is isolating and figuring out the issue, fixing the issue, and the more that we can fix the issue, and know it’s fixed, then we’re good going forward. We’ve put the worst behind us on this, but we know there are a few lagging systems, and so we want to take those and make it right.”
What these hardware updates are exactly is unknown: Greenberg says isn’t at liberty to divulge the specifications.
Sat, Sep 06, 2008 | 09:19 BST
VentureBeat’s posted a lengthy article going into depth on Xbox 360′s red ring of comedy woes. Snip:
Microsoft replaced these machines for free under the warranty that it announced on July 5, 2007, for defective Xbox 360s exhibiting what it more politely called the “three flashing red lights.” That warranty program cost Microsoft up to $1.15 billion, but the loss of face and loyalty among gamers in the fierce console war with Nintendo and Sony has been immeasurable. Szarek, who became a spokesman for dispossessed defective Xbox 360 owners, played a part in making Microsoft acknowledge its console quality problem.
Great forum ammunition. Read it.
Mon, Jul 07, 2008 | 19:45 BST
Oh dear. English newspaper The Daily Mirror is reporting that Xbox 360 Elite consoles are also suffering from the now infamous RroD.
The report also says that Microsoft will face a £500 million bill to rectify the problem, although we’re assuming that’s just the $1 billion figure approximated on the warrantee extension last year.
Microsoft has issued a statement which simply says:
“The majority of Xbox 360 owners enjoy a great experience with their console.
“Anyone with a problem should call Xbox customer service.”
E3 is getting more mouth-watering by the minute.
By Mike Bowden
Wed, Jun 11, 2008 | 18:49 BST
Speaking at the Design Automation Conference in California this week, Bryan Lewis, research vice president and chief analyst at Gartner, said that the reason Microsoft was forced to admit Xbox 360′s hardware faults and spend $1 billion on a recall was because the firm wanted to avoid paying a third party to help make the console’s GPU.
“Microsoft wanted to avoid an ASIC vendor,” said Lewis, designed the chip by itself, cut a traditional manufacturer out of the process and went straight to Taiwan Semiconductor Manufacturing Co.
When the RROD problem got out of hand, Microsoft struck a deal with an unnamed ASIC vendor – probably ATI – and issued the recall.
Lewis added: “Had Microsoft left the graphics processor design to an ASIC vendor in the first place, would they have been able to avoid this problem? Probably. The ASIC vendor could have been able to design a graphics processor that dissipates much less power.”
Thanks to EETimes.
Wed, Feb 27, 2008 | 17:53 GMT
According to this, SquareTrade, the company that made headlines earlier this month for claiming that Xbox 360 has a hardware failure rate of around 16 percent, has now made a statement saying the actual figure it likely to be higher.
Because of the date range studied, SquareTrade said it was unlikely that any modified 360s – announced by Microsoft in July to combat overheating problems – were included in the initial 1,000-strong sample of warrantees.
Because the report only tracked the sample for between six and 10 months after warranty purchase, SquareTrade said the failure rate may be low. If tracking would have continued for 24 to 36 months, the company said “the fail rate is certain to go up.”
Sat, Feb 16, 2008 | 09:47 GMT
Microsoft’s responded to a warranty firm that claimed that 16 percent of Xbox 360s it covered end up broken, based on a sample of 1,000 machines. Unsurprisingly, Microsoft wasn’t exactly impressed.
“We have not seen the report, and are unfamiliar with the agency that filed it,” said a spokesperson, here. “Based on the enthusiast community’s feedback yesterday, the methodology of this report is suspect.”
No other figures have been offered by Microsoft as to an overall failure rate for the machine.
Fri, Feb 15, 2008 | 07:55 GMT
According to this, warrantee firm SquareTrade has reported that, based on 1,000 warrantees, Xbox 360 has a current failure of 16.4 percent, 60 percent of which is the much-publicised red ring of death issue.
SquareTrade CEO Steve Abernethy added a cheery note to the findings: “It is reasonable to believe these failure rates will increase over time, since the Xbox 360 failure issues tend to increase with prolonged use where overheating appears the main culprit.”
Full thing through the link.