If you click on a link and make a purchase we may receive a small commission. Read our editorial policy.

The Division 1.2 update: devs working on solution to missing characters

Players are reporting missing characters when logging into The Division after installing the 1.2 update.


The Division 1.2 update: devs working on solution to missing characters

In the technical support sub-forum for PC, some players have noted their main character missing from the game. Some report multiple characters missing. Other users on reddit are reporting the same issue.

We've looked through the Xbox One and PlayStation 4 forums, and have yet to come across posts on the same issue.

Ubisoft Massive asked those affected to post their Uplay usernames, and around 11:30am CET said the issue was being looked into.

Around an hour ago, a notice said the issue with the accounts in question had been identified and was working on resolving the issue.

At this point we're unsure how widespread the issue is, but it's worth informing you just in case. There is a running bug thread on The Division subreddit which you may want to have a look through if you are having issues.

There was an issue with missing characters in April after users applied update 1.1. That particular issue was limited to the Xbox One version of the game.

A malfunctioning server was blamed for missing characters.

Tagged With

About the Author

Stephany Nunneley avatar

Stephany Nunneley

News Editor

Half-blind/half-dyslexic, bad typist, wine enthusiast, humanitarian, intellectual savant, idiot savior, lover of all things nonsensical, animal hoarder and highly sarcastic.

Support VG247

You give us money, we give you an ad-free reading experience, merch discounts, a newsletter every month, and elite status amongst your friends.

See more information


More News

Latest Articles

VG247 logo

Buy our t-shirts, yeah

They're far more stylish than your average video game website tat.

VG247 Merch