Sony has apologised for the recent firmware problems and admitted it faces issues with its expanding global network.
Speaking to VG247, Michael Ephraim, Australian PS4 boss, said that Sony does its best to react quickly to any developing problems, such as those encountered with the release of firmware 2.0.
Firmware 2.0 introduced Share Play and Youtube support to the PS4, but it also hobbled some consoles, forcing a reset after going in to Rest Mode.
“Listen: we’re really, really apologetic," he said, speaking in an interview published today.
"Dealing with network and digital – I’m not trying to spread or deflect anything, but dealing on such a robust network is a tricky experience. The good thing is we’ve launched 2.01, which has fixed the rest mode, and has fixed the YouTube app.
“It was very unfortunate. We hate that. The network was down during the 2.0 release. It’s very unfortunate. Those things are gonna happen over time. We’re not bulletproof on those things.
“I think the good thing is, we reacted quickly and the fix is out, about two or three days after. So we apologise. Like I said, dealing with global network loads and concurrent users for a platform that is ever expanding because of our sales being so strong is tricky at times, and we’re not infallible.”
You can read the full interview with Ephraim, where he discusses early victories against Microsoft's Xbox and the subject of digital pricing in Australia, here.