A number of Amazon UK customers who pre-ordered a PS5 woke up to some unusual behaviour.
With the PS5 launch in the UK, Europe and other territories this week, millions are finally getting their hands on all those pre-orders.
This seems to be more than a simple order fulfilment mistake, because the circumstances of each case are almost identical. Journalist Bex April May was the first to share her experience on Twitter.
May received an air fryer instead of a PS5, and it quickly became clear that her situation is not unique. A number of users have since replied to May's tweet sharing a similar experience, and the Reddit thread above has more anecdotes.
In all cases, the order's tracking page says it was "missed", or that the delivery person couldn't locate the address. Following that delay, the order then shows up with a something else in the box.
Happy #PS5 day everyone. Tried to document our one’s unveiling, but Amazon have tricked us with an unsolicited air fryer instead (after giving delivery password). Anyone else had this problem today? pic.twitter.com/99IUSzSJUU
— Bex April May (@bexlectric) November 19, 2020
"This happened to me as well. Watched tracking from 11am to 1pm and the van was stationary down the road. 1:15pm it magically gets marked as delivered with no sign of it at my house. [Amazon Help] say to wait and see if it turns up," wrote David Maggs.
"Just tracked the driver and saw he was a couple of houses away on the map. Next thing the van rolls up, backs up to my drive then stops. Driver doesn't get out, pauses for 10 seconds then drove away. Package then said handed to resident and delivered," recounted Reddit user Adgej123.
I've had exactly the same happen to me, except I got rice. pic.twitter.com/CsopSGTLev
— iamadamsullivan (@iamadamsullivan) November 19, 2020
In May's case, the box did not have the Amazon seal, rather it was sealed with a generic tape. This is also the same story Resetera user Kyonashi told.
"After a failed lunchtime delivery and a quick chat with support, my Amazon order swung back around to be delivered around 10pm. Opened the box to this pleasant surprise, with mismatched unbranded tape," wrote Kyonashi.
— David hill (@hilly_cfc) November 19, 2020
There are dozens of other similar stories, and one Twitter user even faced a similar problem with their Xbox Series X last week.
I had an almost identical issue with my Xbox series X last week.
Got a delivered notification at 1ish, then at about half 9pm I got a box with sodding bedsheets.
Sheer incompetence from Amazon to let this happen so many times, how are the drivers getting away with this? pic.twitter.com/zExF4F4MgK
— Cain Sadler (@CSadler94) November 19, 2020
Some didn't even get any other item in place of a PS5, as @vonsmittle on Twitter revealed.
This has happened to me as well accept My #PS5 has been stolen, I have nothing. shows as “handed to resident” but nothing is here. Been in all day and watched the Amazon delivery driver deliver a small parcel next door. #AmazonPS5Scam absolutely furious. Amazon say wait 48hrs
— James (@vonsmittle) November 20, 2020