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People are reportedly getting their PS5 Amazon pre-orders swapped out for cat food and rice

A number of Amazon UK customers who pre-ordered a PS5 woke up to some unusual behaviour.

With the PS5 launch in the UK, Europe and other territories this week, millions are finally getting their hands on all those pre-orders.

But not everyone actually received their new console. Over on Reddit, Twitter and forums online, a number of those who pre-ordered their PS5 from Amazon UK, found something else entirely in the box.

This seems to be more than a simple order fulfilment mistake, because the circumstances of each case are almost identical. Journalist Bex April May was the first to share her experience on Twitter.

May received an air fryer instead of a PS5, and it quickly became clear that her situation is not unique. A number of users have since replied to May's tweet sharing a similar experience, and the Reddit thread above has more anecdotes.

In all cases, the order's tracking page says it was "missed", or that the delivery person couldn't locate the address. Following that delay, the order then shows up with a something else in the box.

"This happened to me as well. Watched tracking from 11am to 1pm and the van was stationary down the road. 1:15pm it magically gets marked as delivered with no sign of it at my house. [Amazon Help] say to wait and see if it turns up," wrote David Maggs.

"Just tracked the driver and saw he was a couple of houses away on the map. Next thing the van rolls up, backs up to my drive then stops. Driver doesn't get out, pauses for 10 seconds then drove away. Package then said handed to resident and delivered," recounted Reddit user Adgej123.

In May's case, the box did not have the Amazon seal, rather it was sealed with a generic tape. This is also the same story Resetera user Kyonashi told.

"After a failed lunchtime delivery and a quick chat with support, my Amazon order swung back around to be delivered around 10pm. Opened the box to this pleasant surprise, with mismatched unbranded tape," wrote Kyonashi.

There are dozens of other similar stories, and one Twitter user even faced a similar problem with their Xbox Series X last week.

Some didn't even get any other item in place of a PS5, as @vonsmittle on Twitter revealed.

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Sherif Saed avatar

Sherif Saed


Sherif (he/him) is VG247’s go-to shooter and Souls-likes person. Whether it’s news, reviews, or op-eds – Sherif is always eager to tell you about video games. He's one of VG247's most veteran writers, with 10+ years experience on the site.