Gabe Newell responds to fan emails every once in a while. This time, it was a support ticket, and he resolved it.
Reddit and Steam user that_earlyguy had lost access to his account and proceeded to send a Steam support ticket. The support team didn't get back to him in over a week, so he decided to try his luck with Valve CEO Gabe Newell.
He posted screengrabs of the whole thing imgur too.
Here's the first email he sent Gabe:
He later received a reply from the man himself:
Two hours later, he received a reply from the support team with the steps needed to get his account back, which prompted him to send a thank you email and ask for Gabe's blessing to post the whole story on social media.
Gabe had no problem with it and sent him this:
It's really heart-warming to find someone from any company's high-ups take time to deal with user issues, but it certainly doesn't excuse Steam's notoriously late support replies.