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Borderlands 3: How to start Moxxi's Heist of the Handsome Jackpot DLC - PS4 Season Pass bug, quest location

After the spooky capers of Borderlands 3’s Halloween event, it’s time for the first piece of full DLC: Moxxi’s Heist of the Handsome Jackpot. In this chunky drop of story content, your Vault Hunter will team up with Moxxi and co to crack an old Hyperion-owned casino vault and take your share of the spoils.

As well as new playable loot, you’ll be able to get your hands on new customisation items for your character. We’re talking heads, skins, ECHO devices, and trinkets to go along with the array of unique legendary weapons on offer.

The goodies aren’t going to come easy though. Handsome Jack had a bit of a thing for giant killer robots, so expect some fresh takes on Borderlands 2 bad guys mixed in with the unseen additions.

Moxxi’s Heist of the Handsome Jackpot DLC is part of the Borderlands 3 Season Pass - which you have to purchase as a separate product on your chosen storefront. It is included in the deluxe versions of Borderlands 3, however.

You can also grab it as a standalone for $14.99 or your regional equivalent:

Borderlands 3 Moxxi’s Heist on the Handsome Jackpot release time

Eager Vault Hunters can start planning their Heist from 5PM GMT on December 19.

This is 12PM Eastern, 9AM Pacific, 6PM CEST, and 4AM Friday in Australia.

How to start Moxxi’s Heist of the Handsome Jackpot DLC

To begin this new slice of adventure, you need to have played enough of the game to reach the Sanctuary for the first time.

The required level of the quests scales with your character’s level, so you can access the DLC at any point during, or after, the main campaign.

On Sanctuary, go to the front of Moxxi’s bar and look to your left. There’s a quest starter sign here about the DLC.

Before the release time, or if you don't already own the expansion, this sign directs you to the purchase page for the DLC, so you will have to download it separately from your chosen store regardless of whether you’ve already bought the Season Pass.

Search for Borderlands 3 on your store, navigate to the add-ons section and download the Moxxi’s Heist DLC.

You’ll then be able to restart your game and return to Moxxi’s bar.

Moxxi's Heist Borderlands 3 DLC PS4 Season Pass bug

It currently looks like there's a bug on PS4 where players are still being asked to pay for the DLC even when they own the Season Pass. We'll update this page if there's a fix, but you can also check with Borderlands 3 on Twitter, as well as Gearbox CEO Randy Pitchford.

The official account has now started replying to tweets saying they're looking into it, so there should be some news soon.

Apparently the problem is now resolved, and you should be able to download the separate DLC product listing now.

Looking for a new character build to run through the Moxxi’s Heist of the Handsome Jackpot DLC? Here are some of our best Borderlands 3 character builds to try out.

Also, check out the rest of our Borderlands 3 guide for the most overpowered equipment, funniest easter eggs, and everything else you need.

About the Author

James Billcliffe avatar

James Billcliffe

Guides Editor

James suffers so you don't have to. Whether it's raging so hard at Sekiro that he bit his own hand, or confronting a 20-year fear of zombies to complete Resident Evil 2 eight times, he creates guides and reviews for the biggest blockbuster games.

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