Toxic players in glass houses shouldn’t throw stones at customer support.
Toxic Heroes of the Storm player schooled by customer support
Running a customer support network as large as Blizzard’s is a Herculean task, and sometimes mistakes can be made. But before you complain about it, remember support agents have a better view of your in-game actions than you might think. Such an event happened when a Heroes of the Storm player went to Blizzard’s forums, complained about being “silenced for reporting”, and was promptly called out for their toxic behavior.
“WOW I am soooo disappointed,” the original post states. “Anytime anyone on the team has a problem and gets toxic I report them, and type reported. But I guess when you do that they will report you for reporting them. I did not break any rules, but I am silenced. Thanks Blizzard. do you even LOOK at the reports, or is the terms of service only for show?”
Enter Blizzard’s support agent.
“For confimration, you were not silenced for reporting others,” Glaxigrav writes. “You were silenced for using chat like this:
- 2016-06-07 19:25:03LILI WHAT THE (double expletives) ARE YOU DOING (expletive noun)
- 2016-06-11 10:46:50 kill tracer noobs (religious figure) (obscene word)
- 2016-06-14 00:35:25 AWSOME the (offensive words) THAT CANT REPLY TO MY INSULTS TOOK MY PICK
- 2016-06-14 lol I will (politier word would’ve been ‘mess with’) with him the whole game now
“If anyone finds themselves in a situation where they believe they incorrectly were silenced, you are welcome to submit an appeal through our Support Site and our Game Masters will review the logs attached to your case. Thank you!”
Well played, Blizzard. Well played.