Final Fantasy 7 PC: Square Enix apologises for troubled launch, fixes incoming

By Brenna Hillier, Tuesday, 21 August 2012 01:53 GMT

Final Fantasy 7’s PC re-release hasn’t been exactly smooth. Square Enix has acknowledged a handful of issues and promised to address them as soon as possible.

One of the most pressing problems is the RPG’s reportedly flaky one-shot DRM. As when Final Fantasy 7 released early, some players have reported problems authenticating on initial install. In an FAQ, the publisher outlined five steps for successful registration, but even for those who follow these steps, further issues have occurred, including server errors and messages suggesting a key has already been used.

“We have identified an issue that is affecting a small number of people from activating or playing their copy of Final Fantasy VII. Resolving this issue is our top priority and we apologise the inconvenience that this has caused. We’ll update you when the issue is resolved and if there is any action that you need to take,” the publisher advised.

It gets worse though; due to “very strong traffic” not everyone who has purchased the classic RPG has received a key. Again, Square Enix has apologised and promised a fix “in the shortest amount of time”, and advised those seeking a refund to contact customer service.

So you have a key, but you can’t authenticate; or you purchased the game, but didn’t get a key. That’s awful. But spare a thought for we poor antipodeans, who thanks to our residency in Australia or New Zealand, cannot even give Square Enix our precious cash money.

“We do intend to make it available very soon. We’ll update you with the release date very soon,” the publisher promised.

The PlayStation-era classic was re-released for PC last week with a number of updated features including cloud saves and a character booster.

Thanks, Destructoid. Not for that header image, though.

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