Codemasters introduces Hacked Account Restart Programme for LOTRO

By Stephany Nunneley, Thursday, 27 January 2011 21:47 GMT

lotro

Codemasters has announced it’s to implement a Hacked Account Restart Programme for those playing Lord of the Rings Online who have been a victim of account hacks.

The program will help players restore character data lost as a result of a hack if the account holder is able to provide the following information:

  • The player must be eligible for support (able to raise a ticket in-game) from Codemasters Online to apply for the programme
  • The GMs must be able to verify that the claimant is the actual owner of the account
  • If the GM cannot verify the account has been hacked then no action will be taken on the account

If a player suspects their account has been hacked, they must submit a report within seven of the occurrence.

However, there’s some bad news to this as well. Codemasters cannot guarantee a full return of all items or gold, and what is returned to the player “lies solely with Codemasters Online.” An alternative reimbursement method rather than returning a character, items, or gold can also be the option chosen by Codies, and if an account has been hacked before, the company “reserves the right to refuse a request.”

So, in short, change your password often, and don’t let your little brother play it while you are away on vacation.

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. For more information, go here.

Comments