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Elder Scrolls Online – 85% of customer tickets attributed to bots and spammers

Wednesday, 23rd April 2014 18:48 GMT By Stephany Nunneley

Elder Scrolls Online lead developer Matt Firor has issues a state-of-the-game post on the MMO’s forum, noting how ZeniMax Online is addressing bots swarming dungeon bosses.

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According to Firor, around 85% of service tickets can be attributed to bots and spammers, which has held up customer service response time when replying to other player tickets.

“We regularly ban accounts involved in spam and bot activity,” Firor said. “The scope of the black market activity accounts for up to 85% of Customer Service emails/calls.

“Because of this huge influx of contact relating to this one issue, our CS team has been slower to react to other problems than planned – our sincere apologies if you have been held up for a long period of time waiting for CS to respond to you.

“Again, our goal is to keep this activity away from you so you don’t have to contact Customer Service in the first place.
There’s also a blurb about de-synched quests as well as a brief preview of the game’s first major update that ZeniMax is currently prepping for ESO’s test server.”

Other than dealing with the black market annoyances, Firor said the team still has “much to do” regarding quest problems on its fix list.

“Most of [these fixes] involve becoming “de-synched” from the zone and items or NPCs aren’t properly spawned properly,” he said.

“We are in process of putting up our first major update to the game on our Play Test Server (PTS), which includes many updates to the game, including class and weapon ability tweaks, content fixes, and updates to almost all game systems. It also contains our new end-game Adventure Zone, Craglorn, with Veteran content aimed at 4 and 12-man groups.

“So stay tuned for PTS patch notes for all the other fixes that we’ve been working on. This is a major update to the game, so it will be on PTS for at least a week or 10 days for testing before we take it live.”

Thanks, Eurogamer.

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6 Comments

  1. Darkfield

    and to think they came up with that horrendous “plan a subscription” trick to keep them away instead kept paying customers behind locked doors!

    #1 3 months ago
  2. viralshag

    Anyone else playing this?

    #2 3 months ago
  3. fearmonkey

    @viralshag – I am :) The game definitely has some issues at times, but I guess Im used to it as a MMO vet. It can be annoying when your in the middle of a quest and realize that everything has just stopped (your character can move around but cannot click on anything and nothing responds to you). You have to log out and then back in. I fell though the world once while on a quest and my char just kept falling. I logged out and back in and my character fell to his death in a new area lol, not the area the quest was in.

    The game is really polished in so many ways, but the quests getting bugged and those wierd sync issues are annoying, but I have faith they will get better.

    #3 3 months ago
  4. Revolting

    I can believe this, as I’ve submitted a fair few spam reports myself. The buggers were all over the place, for the first two weeks. They seem to have died down somewhat this week, though, so, yay.

    #4 3 months ago
  5. ddtd

    “Elder Scrolls Online lead developer Matt Firor has issues…”

    That’s not nice.

    #5 3 months ago
  6. viralshag

    @fearmonkey – I might jump back on before the end of my month is up. I haven’t been hugely impressed tbh. I’m kinda putting my hopes of a good MMO into Wildstar… If that doesn’t do it for me I might give up on MMOs haha.

    #6 3 months ago

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