Elder Scrolls Online – 85% of customer tickets attributed to bots and spammers

Wednesday, 23 April 2014 18:48 GMT By Stephany Nunneley

Elder Scrolls Online lead developer Matt Firor has issues a state-of-the-game post on the MMO’s forum, noting how ZeniMax Online is addressing bots swarming dungeon bosses.

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According to Firor, around 85% of service tickets can be attributed to bots and spammers, which has held up customer service response time when replying to other player tickets.

“We regularly ban accounts involved in spam and bot activity,” Firor said. “The scope of the black market activity accounts for up to 85% of Customer Service emails/calls.

“Because of this huge influx of contact relating to this one issue, our CS team has been slower to react to other problems than planned – our sincere apologies if you have been held up for a long period of time waiting for CS to respond to you.

“Again, our goal is to keep this activity away from you so you don’t have to contact Customer Service in the first place.
There’s also a blurb about de-synched quests as well as a brief preview of the game’s first major update that ZeniMax is currently prepping for ESO’s test server.”

Other than dealing with the black market annoyances, Firor said the team still has “much to do” regarding quest problems on its fix list.

“Most of [these fixes] involve becoming “de-synched” from the zone and items or NPCs aren’t properly spawned properly,” he said.

“We are in process of putting up our first major update to the game on our Play Test Server (PTS), which includes many updates to the game, including class and weapon ability tweaks, content fixes, and updates to almost all game systems. It also contains our new end-game Adventure Zone, Craglorn, with Veteran content aimed at 4 and 12-man groups.

“So stay tuned for PTS patch notes for all the other fixes that we’ve been working on. This is a major update to the game, so it will be on PTS for at least a week or 10 days for testing before we take it live.”

Thanks, Eurogamer.