Online retailer Zavvi has reportedly threatened legal action against customers after it mistakenly sent them a free PS Vita console.
It comes from a letter posted online by Dark Zero, in which Zavvi insists that the recipient contact them with their postal details so that the PS Vita be collected and returned. Failure to do so by 5pm today, December 10 could result in legal action, the company has threatened.
The mix-up occurred when customers ordered a copy of PS Vita title Tearaway at £19.99, only to receive a £169.99 bundle including the game and Sony’s handheld instead.
Zavvi’s letter reads, “We are very sorry to inform you that due to an error in our warehouse we have dispatched the incorrect product. We are contacting you in order for us to arrange a collection of the incorrect item which is on the way to you. If possible, please keep the parcel in its original packaging ready to hand back to the courier.”
Dark Zero cites consumer regulatory guidelines posted by customers, that suggest Zavvi’s threat is unlawful. “The Distance Selling Regulations are very clear on this.” one consumer writes. “If you’ve been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose. You are not required to keep them for any amount of time and you are certainly not required to pay for them. Any attempt to demand payment (by threatening means or otherwise) is unlawful.”
What do you make of the above?