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PS4 failure rate under 1%, Sony to replace affected units

Tuesday, 19th November 2013 21:51 GMT By Brenna Hillier

PlayStation 4 units found to be experiencing hardware failure will be replaced immediately, Sony has promised, although the reported failure rate seems to have increased.

Speaking to GameInformer, a SCEA representative said that users who experience hardware failure will not be left hanging.

“We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged. SCEA is exchanging units with new replacements for those who call our support line. The exchanges are immediate with expedited shipping,” the spokesperson said.

When asked for an update, Sony supplied a statement almost identical to those issued last week, but with one notable change – the PS4 failure rate has risen from 0.4% to “less than 1%”, apparently due to new reports of damage in transit.

“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units. We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction.”

Before you send your console back, try troubleshooting it with this handy guide to the mysterious PS4 blue blinking lights problem.

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9 Comments

  1. Uncontested

    Thought I had a lemon at first, thankfully it was just the update being wonky. Found a good step-by-step posted online in some comments and that fixed my problem.

    #1 8 months ago
  2. bradk825

    That’s good news.

    When you think about it, those who were happy with their unit would not have been posting online about it. They’d have been playing it ;-)

    #2 8 months ago
  3. Sang2

    Just so you guys know, less than 1% of a million consoles is less than 10,000 consoles so try not to make a big deal out of this.

    #3 8 months ago
  4. Cort

    And before XBox fans repeat the complaint about Sony’s reporting of the numbers let me just remind you of this: we are still waiting for MS to admit how many 360 units went down with the RRoD fault they were knowingly shipped out with.

    #4 8 months ago
  5. Dragon

    At last some real figures. Does not look too bad.
    So much for “widespread hardware problems of 1%”.

    #5 8 months ago
  6. MegaGeek1

    I’ve got mine problem free. Not so much as a hiccup (knock wood). Not really feeling the software, but definitely feeling the system. The knew controller is great too.

    #6 8 months ago
  7. Lektrikgrl79

    Got my coffin today with free overnight. Shipping tomorrow. They’ll send me a new one when they get it. Sad about broke console, but pretty happy with how they handled it, so far.

    #7 8 months ago
  8. tenthousandgothsonacid

    @3 Congratulations for mastering basic maths

    #8 8 months ago
  9. UKVampire

    Gotta say 1% isn’t bad for a console launch, and at least they are replacing the console straight away.

    Now waiting for the EU launch

    #9 8 months ago

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