If you click on a link and make a purchase we may receive a small commission. Read our editorial policy.

PS4 failure rate under 1%, Sony to replace affected units

PlayStation 4 units found to be experiencing hardware failure will be replaced immediately, Sony has promised, although the reported failure rate seems to have increased.

Speaking to GameInformer, a SCEA representative said that users who experience hardware failure will not be left hanging.

"We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged. SCEA is exchanging units with new replacements for those who call our support line. The exchanges are immediate with expedited shipping," the spokesperson said.

When asked for an update, Sony supplied a statement almost identical to those issued last week, but with one notable change - the PS4 failure rate has risen from 0.4% to "less than 1%", apparently due to new reports of damage in transit.

"There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units. We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction."

Before you send your console back, try troubleshooting it with this handy guide to the mysterious PS4 blue blinking lights problem.

Sign in and unlock a world of features

Get access to commenting, homepage personalisation, newsletters, and more!

Related topics
About the Author
Brenna Hillier avatar

Brenna Hillier

Contributor

Based in Australia and having come from a lengthy career in the Aussie games media, Brenna worked as VG247's remote Deputy Editor for several years, covering news and events from the other side of the planet to the rest of the team. After leaving VG247, Brenna retired from games media and crossed over to development, working as a writer on several video games.

Comments