Sections

PS4 blinking blue light troubleshooting guide released

Sunday, 17th November 2013 22:16 GMT By Brenna Hillier

PlayStation 4 is experiencing a few teething troubles, but Sony has made a troubleshooting guide available for at least one repeat complaint – issues accompanied by flashing blue lights.

If you’re experiencing no video or audio output, blinking blue lights, and the console switching itself off, you should take a look at the guide posted on the PlayStation forum.

The problem may be related to the power supply or hard drive. Sony suggests a full restart, which you can trigger by holding down the power button for seven seconds, then unplugging it from the power supply and checking all your connections. If that fails, you can check the HDD following the steps on the guide.

If that doesn’t work, you can try rebooting in safe mode; there’s a step-by-step guide to that, too.

Users have reported updating their TV firmware can cause issues, too.

The PS4 uses lights to indicate a variety of issues; visit PlayStation Support for a guide to what they mean.

Despite these issues, the PS4 has had a great launch, with over 1 million units sold since hitting North America on Friday.

Thanks, Polygon.

Latest

13 Comments

  1. DarkElfa

    NB4 XB fanboi trollfest…

    #1 11 months ago
  2. Nephilimator

    @1 This is great news for sony, they can claim these as sales like Microsoft did for xsuck360 rrod.

    #2 11 months ago
  3. Lloytron

    Stories like this make me glad I never preordered….

    #3 11 months ago
  4. Beta

    We still don’t really know the scale of this problem in comparison to the 1 million consoles sold. It could be a vocal minority, or a more widespread issue.

    I know Sony said .4% recently. But I wonder if that’s changed. In any case, it’s marring the launch and Sony needs to sort it quickly if it wants to avoid a potential backlash.

    #4 11 months ago
  5. sloom

    can u please check thishttp://oami.europa.eu/CTMOnline/RequestManager/en_Result?transition=ResultsDetailed&ntmark=&application=CTMOnline&bAdvanced=0&language=en&deno=&source=search_basic.jsp&idappli=012311734#
    fallout 4 coming

    #5 11 months ago
  6. Pytox

    @4 wasnt it .04% instead of .4?

    #6 11 months ago
  7. Beta

    It could well have been. Can’t really remember..

    #7 11 months ago
  8. Hcw87

    @6
    It was .04 in the beginning, but adjusted to .4 later.

    Seems alot higher though.

    #8 11 months ago
  9. Djoenz

    It was 0. 4 % out of the 4000 Taco Bell prizes.
    Next failure rate USA should come soon.
    EU failure rate and then Japan. Then tally up.

    Its gonna be a doozy!

    Come to think of it 0. 4 % must be a lie cause that would count up to like 20 consoles that were having failures of the Taco Bell batch?

    Oh wait is the 0. 4 failure rate really referring to taco bell shipped ones or total shipped ones? ?

    EDIT:
    Damn im dumb. Initial batch has a 0. 4failure rate so global. How can you predict this when its not launched globally yet. Thats just ridiculous

    #9 11 months ago
  10. Beta

    I love the fact you seem to be having a debate with yourself Djoenz :’D

    #10 11 months ago
  11. Djoenz

    muwahhaha im losing it! !

    #11 11 months ago
  12. antraxsuicide

    Someone who contacted Sony Support said that they were told that 4000 consoles had been sent in for replacements from Amazon alone. That equals .4% of 1M units, which means that either these problems are Amazon-only (not likely) or Sony’s got a higher percentage coming.

    #12 11 months ago
  13. Phat

    LOL! I think that you should not buy a PS4 or Xbox One at the moment and of course I have reasons for saying that. You can see it here: http://lovingtheclassicsreviewsite.net/trend/why-you-ought-to-wait-before-purchasing-an-xbox-one-or-ps4/

    #13 11 months ago

Comments are now closed on this article.