PS4 launch causes PSN outages, Sony asks fans to be patient

Friday, 15th November 2013 09:36 GMT By Dave Cook

PlayStation 4 launched in the US and Canada last night, and it was followed by thousands of gamers rushing to download the console’s day one 1.50 firmware update. The rush has caused PSN outages in some quarters, with Sony asking players for their patience while it resolves the issue.

UPDATE: The support page linked below has now been taken offline by Sony, suggesting that the problems have been remedied. We’ll keep you posted if we hear anything further.

ORIGINAL STORY: As you can see from our rolling PS4 launch coverage, the queues across the pond were big , with many gamers standing outside stores for hours in the cold.

Now, Sony has posted the following alert on its US support page:

We’ll update you as soon as the issue is resolved.

Meanwhile, why not check out my PS4 launch hub. It’s full of specs, day one update details, trailers, game reviews and more.




  1. gomersoul


    #1 10 months ago
  2. Panthro


    #2 10 months ago
  3. FabioPal

    @2 Yes.
    @1 No.

    #3 10 months ago
  4. GK

    take usb,plug in PC,download 1.5 firmware from internet,plug in ps4,install,no problems,no outages.fucking braindead americans :D

    #4 10 months ago
  5. Joe Musashi

    “Please understand”


    #5 10 months ago
  6. Hcw87

    I’m wondering if this could happen on the XB1 launch aswell, it really shouldn’t, considering how much bigger XBLive’s infrastructure is.

    Here’s hoping.

    #6 10 months ago
  7. Legendaryboss

    “And you opted for outrage, just as we planned”

    10 cookie points if someone can guess which game that quote came from.
    Hint replace outrage with vengeance.

    #7 10 months ago

    I wonder what the SDF wouldn’t give for 300,000 servers right now…

    #8 10 months ago
  9. Dave Cook

    @7 Who said outrage? Am I missing something here (probably, yes) :P

    #9 10 months ago
  10. Legendaryboss

    Yes you are, the convoluted hint should give it away.

    #10 10 months ago
  11. salarta

    I don’t understand why it’s always so hard for companies to be prepared for this sort of thing. They know the number of consoles shipped, they know they’re going to have huge numbers of people rushing in, it shouldn’t be THAT hard to be prepared.

    Still, I don’t think anyone ever faults any of these companies for downtime like this. Even though they really should know how to be ready for this stuff, it’s not an absolute requirement, and everyone knows problems arise when anything is newly launched.

    #11 10 months ago

    Maybe it was the internet rage brigade, complaining about not wanting to ever have to use an internet connection, that threw Sony’s numbers off…

    #12 10 months ago
  13. polygem

    this is a console launch. IT HAS TO BE LIKE THIS. i demand that this will happen to me as well :)

    it builds anticipation. you have this shiny new console and can´t wait to play it but it just wont work, you search the internet for solutions, ragepost everywhere, drink too much coffee, try to have a walk outside but can´t, try to play on the 3ds for a while but can´t…then finally everything works. you put in your first game and start playing and everything´s forgotten.

    that´s part of the launch experience really.

    bricked consoles do suck though – obviously – that´s something i DON´T want.


    #13 10 months ago
  14. Gekidami

    Gigas on a rage trip today.

    #14 10 months ago
  15. Fin


    today -> all the time

    He’s turned into the Erth of Xbox.

    #15 10 months ago
  16. Legendaryboss

    MGS2 Ocelot: “And you opted for vengeance (outrage) just as we planned.” Cookies for me :P

    #16 10 months ago
  17. The_Red

    Now imagine if the system was always online… Seriously happy that both consoles ditched that because there would be constant outages with super big launches (Like the SimCity / Diablo 3 situation. Also, fuck you EA and Blizz).

    #17 10 months ago
  18. Fin


    This is my concern with X1. It can’t play games offline at launch and (afaik) there’s no other way to get the fw update onto the system AND it’s going to be the entire world trying to download from MS, not just NA.

    #18 10 months ago

    Here comes the SDF.

    #19 10 months ago
  20. DrDamn

    Seems it’s fine now – the link to US support in the article is “not found”. People are playing and streaming games.

    #20 10 months ago
  21. Dave Cook

    @20 thanks for the heads up man.

    #21 10 months ago
  22. Legendaryboss

    Mention them and they will come.

    #22 10 months ago
  23. KineticCalvaria

    Where the fuck did this SDF expression come from? It’s as bad as xbots >.<

    #23 10 months ago

    ^ What, you don’t know?

    #24 10 months ago
  25. Fin


    Do you honestly not see you’ve turned into Erth?

    #25 10 months ago

    ^ Are you trying to say that the SDF doesn’t exist?

    #26 10 months ago
  27. TrickyAudio

    Oh god, the fanboys are up.


    #27 10 months ago
  28. Obernox

    @26 LOL i love the unbiased part, reminds me of Fox News.

    #28 10 months ago
  29. Fin


    Errrr, are you just trolling now? Cos that’s obviously satire.

    #29 10 months ago

    You don’t think it’s legit?

    You really think the SDF doesn’t exist? Are you just in denial?

    #30 10 months ago
  31. TrickyAudio

    @30 Lol you make it sound like the holocaust. Seriously, who gives a toss about fanboys. We get it. Some people like one company over another.

    This shit is getting old now. People need to be less interested in Sony and Microsoft, and more interested in what games you can play on your chosen device.

    #31 10 months ago
  32. zoopdeloop

    Some people forget what the fail rate of 360 was from launch and onwards. There is also another hardware launching next week :)

    #32 10 months ago
  33. Super Girevik


    I suggest we run for cover because the Xbox One launch is incoming and I expect a full frontal attack by the SAF!

    #33 10 months ago
  34. OlderGamer

    @30 “that is just how playstation people are…”

    #34 10 months ago
  35. TrickyAudio

    @33 I Need to do something. Some people here make me want to start fly fishing instead.

    Both sets are as bad as eachother.

    #35 10 months ago
  36. polygem

    Noone is more annoying than your average sony fanboy. I really don’t know what these guys are drinking. Beyond!

    #36 10 months ago
  37. OlderGamer


    “of course you would say that, that is just how Xbox people are”

    Don’t you people watch South Park?

    Black Friday PS4 vs Xbox One is the best episode in years.

    #37 10 months ago
  38. Joe Musashi

    @35 Ridiculous. If history has taught us anything it’s that all a society’s ills are down to a particular subsection of its members.


    #38 10 months ago
  39. polygem

    @37: of course you would say that, that is just how nintendo people are… :)

    #39 10 months ago
  40. OlderGamer

    Haha, you know when I watched the show and the kids started picking sides between PS4 and X1, I thought for sure Butters would suggest that they just go with WiiU because they were cheaper and easier to get.

    #40 10 months ago
  41. polygem

    Psssst you can’t say that on here!

    #41 10 months ago
  42. TrickyAudio

    @38 Yeah, humans :)

    #42 10 months ago
  43. TheKeyPit

    I’m sorry but this could have been prevented from happening in the first place.
    “cloud” :D

    #43 10 months ago
  44. Legendaryboss

    Well that escalated quickly!

    #44 10 months ago
  45. Legendaryboss


    #45 10 months ago
  46. polygem

    @45: i only use it to lead drones back to their mothership

    #46 10 months ago
  47. Legendaryboss

    Off you go then ;)

    #47 10 months ago
  48. polygem

    you go first, i follow you and then i’ll lock the door – from the outside ;)

    #48 10 months ago
  49. ultragamer

    no, you go first! ;)

    #49 10 months ago
  50. Legendaryboss

    Pest control needed…

    #50 10 months ago
  51. polygem

    ok i go first like the pied piper of hamelin…follow me (be warned, i will still lock the door)

    #51 10 months ago
  52. OnionPowder

    A glimpse at what could have happened if Microsoft kept their DRM

    #52 10 months ago
  53. polygem


    #53 10 months ago
  54. CyberMarco

    Thanks for beta-testing the console for me guys! :)

    #54 10 months ago
  55. ultragamer

    @54 +1


    #55 10 months ago
  56. polygem


    no problem. will test the shit out of that thing for you guys – don’t worry!

    #56 10 months ago
  57. Legion

    As to be expected with a launch and the number of people trying to get their update. We experienced a similar issue with Xbox 360 in their launch.

    This is why I stay way from launch times for systems and games.

    #57 10 months ago

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