Sony Online Entertainment poised to ban players for trolling outside of its games

Thursday, 19th September 2013 13:07 GMT By Dave Cook

PlanetSide 2 developer Sony Online Entertainment’s director of global community relations Linda Carlson has laid out the company’s hard stance on trolling, bullying and other toxic behaviour both in and out of its games. Twitter harassment – it seems – can also see you banned from play.

Speaking with, Carlson stressed, “Not only will we ban your forum account, but if it’s serious enough we’ll call up customer service and have you banned from all of our games. We do not need those individuals as customers. A very influential player, high up in a huge guild – we’ll still ban them… In our games, if you are an exploiter we don’t care who you are, how big your guild is, how many people you threaten to take with you when you go.

“We can control anybody who’s playing our games…[but] if we know who you are and you’re abusing somebody on Twitter, we will ban your game account and we will not accept you as a customer ever again. It’s not always possible to identify people [in that way], but we take that seriously.”

Later she added, “I don’t believe anybody needs to put up with that stuff. You cannot deal with it online because there are no repercussions for that sort of bad behaviour. I think what developers do need to do is understand human nature. They need to understand that this is normal. You may not like it, but knowing that is normal will help you deal with it. It’s not just you – it’s everybody, and, yes, they are jerks, but that’s normal.

“I don’t necessarily like humanity, or the fact that human nature so often trends towards the negative – just because that’s how we’re wired – but understanding that makes this whole field of study very fascinating to me, and I do consider community management to be a field of study. It’s constantly changing, because our online communities are changing.”

Do you feel that gamers deserve to be culled from online titles if their behaviour disrupts fans beyond their borders? What is the best remedy for such activity? Let us know below.

Via MCV.



  1. VibraniumSpork

    AngryConsumer, European and PCbros may as well cancel their broadband subscriptions now.

    #1 1 year ago
  2. AngryConsumer

    @1 i have decided that i am not gonna touch Linda Carlson game or be a customer of her. so i will not have any problem with this.

    i see spamming of gif links, so is this ‘Lengendaryboss’ second account?.. it pretty much looks like it.

    #2 1 year ago
  3. GrimRita

    I’m not so sure about this. If a player is ‘being abused’ on twitter or facebook, then said player can simply block them. It shouldn’t be up to a game company to decide these kind of things.

    And any game where you have PvP, will always attract abuse because let’s face it – gaming is littered with idiots. I don’t mean the nOObs, as we all have to learn and start somewhere but I am talking about those who lack common sense and imo, they deserve to be verbally abused for being an idiot.

    Bads should never be encouraged to PvP because they have plenty of other games that they can play like Sim City, The Sims, Farmville, Rome 2 – games where brain power is not a requirement.

    #3 1 year ago
  4. VibraniumSpork

    @2 LOL, no. VibraniumSpork’s a one-account kinda guy, AC. Legendaryboss is a righteous dude though so I’ll take that as a compliment ;)

    #4 1 year ago
  5. xxJPRACERxx

    That’s stupid. It’s like saying yo can’t go to McDonald if you caused trouble at Burger King.

    Like GrimRata said these other services already have systems in place to block people you don’t like.

    #5 1 year ago
  6. silkvg247

    Eh so if i had a drunken PMT induced rant somewhere it’d get be banned from all SOE games? That’s balls, will make sure I try to avoid their games going forwards.

    #6 1 year ago
  7. SplatteredHouse

    @5 It’s possible to get banned from a mall, and that’s a way you could view SOE’s current service. In such a case, why would one “shop” want to inherit bad customers ejected from their neighbours? So, it’s no ‘stupid’ stance at all to take.

    #7 1 year ago
  8. ruckus

    Well Sony should ban itself for trolling me on the xmb for the last six months or so.

    #8 1 year ago
  9. DSB

    @8 That would be hilarious.

    Kinda like a 4 year old throwing a tantrum.


    #9 1 year ago
  10. yeoung

    I’m picturing a flow chart trying to divide legitimate smack talk and “trolling”

    Seems convoluted.

    #10 1 year ago
  11. _LarZen_

    Sony do not have the law on their side to do this. Sure they can warn and ban people if they are using their services to break the rules of those services.

    But Sony have in no way authority to ban people for writing even hateful posts on “public spaces”. Sony do not have the authority to even try to find out who these people are.

    I like that they want to stop the madness that is going on from some gamers. But they are just a normal software/hardware company with little to no power in the legal system.

    #11 1 year ago
  12. Cobra951

    No question that it’s overreaching.

    #12 1 year ago
  13. fearmonkey

    “[but] if we know who you are and you’re abusing somebody on Twitter”

    The secret would be to not link your twitter account to a sony device, not to use a similar name, etc. Unless Twitter is giving away the IP’s of its customers, I cant imagine this being enforced easily.

    That being said, all those people who threatened the COD devs with you should die comments because of a Gun patch should be banned from the game.
    It’s doubtful to me Sony would ever have that type of backlash on one of their online games, but still.

    #13 1 year ago

Comments are now closed on this article.