In response to criticism of Steam Greenlight, one Valve employee has reportedly said changes are coming to make the service more useful to developers.
“The primary problem right now is that we simply cannot ship as many games as we’d like,” Valve’s Tom Bui wrote in response to criticism of the service.
“What matters is that we give customers the chance to buy your games and let them vote with their dollars. We realise that we are failing in this regard and are working to fix it.”
Bui said Valve has made some good progress, accelerating the approvals process, but acknowledged the service isn’t where it needs to be yet.
“A lot of the changes we’ve been making are not that visible to those outside the system but what we’re basically trying to do is automate a lot of our processes and putting tools into the hands of the developers, instead of having a to have a team of people on our side to do things,” he said, noting that prior to Greenlight submissions were made on fax machines.”
“Until we can ship everything we want, Greenlight is serving the purpose of helping us prioritize what we ship. It is not perfect by any stretch of the imagination and has a bunch of downsides (even with its failing, it is much better than our old, opaque system). We are making improvements to Greenlight where we can, but right now we are focusing on what we can do to ship more games.”
Bui was apparently writing in response to an open letter from a Six Sided Sanctuary developer criticising Greenlight and calling for changes. Indiestatik has a screengrab of the full response, which appears to have been posted on a Steam forum, but I’ve been unable to locate the original.