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You won’t get a refund on SimCity if you bought it through Origin

Friday, 8 March 2013 00:57 GMT By Phil Owen

There have been conflicting reports this week about what you can do if you feel screwed by your inability to play the copy of SimCity you paid $60 for due to the server meltdowns. But there is one thing you should know: if you bought the game through Origin, you will not get a refund.

This saga has been a complicated one beyond the server problems themselves. First, an EA community manager said the following Tuesday morning on the forums: “If you regrettably feel that we let you down, you can of course request a refund for your order at [Origin's "contact us" page], though we’re currently still in the process of resolving this issue.” (That forum post has since been edited to remove that comment.) That does not say that you would definitely be able to get a refund, but it implies that it is possible.

But it is not. Origin policy states that there will be no refunds given for digital purchases unless there are, EA Support told Polygon, “special mitigating circumstances.” The game’s servers not working properly and preventing you, through no fault of your own, from playing does not count. You could perhaps get a refund, Polygon was told, if you only realized after purchase that your PC does not meet SimCity’s minimum system requirements.

Making viral waves today was an image of one user’s chat with customer service as he tried to get a refund. This person threatened to dispute the charge with his bank, and the rep to whom he was speaking said he would be banned from Origin if he did that. @OriginInsider later tweeted that you will not be banned for seeking a refund.

As outrage grows, Maxis general manager Lucy Bradshaw issued the following statement to Kotaku:

“Thousands of players across the world are playing and having a good experience – in fact, more than 700,000 cities have been built by our players in just 24 hours. But many are experiencing server instability and consequently, the rollout in North America has been challenging. It’s also now evident that players across Europe and Asia are experiencing the same frustration,” she admitted.

“Our priority now is to quickly and dramatically increase the number and stability of our servers and, with that, the number of players who can simultaneously access the game. We added servers today, and there will be several more added over the weekend. We’re working as hard as possible to make sure everyone gets to experience the amazing game we built in SimCity.”

Meanwhile, Amazon is no longer selling digital copies of SimCity, some social features of the game were disabled to try to improve performance, and several servers were taken down and patched yesterday. But issues persist. We will keep updating you on this drama as it continues to unfold.

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27 Comments

  1. ps3fanboy

    IT IS TIME TO CALL THE LAWYER! FUCKING DUMB ASSES AT EA THINK THEY CAN TAKE YOUR MONEY AND RUN…

    #1 2 years ago
  2. DSB

    As a consolation prize, if you show up at EA headquarters in California, Peter Moore, David DeMartini, Frank Gibeau and John Ricitiello will line up to piss in your mouth, in person.

    Just so you don’t feel too cheap when they do it from afar.

    #2 2 years ago
  3. Erthazus

    http://www.p2p-weblog.com/wp-content/uploads/the_peter_moore_guarantee.jpg

    #3 2 years ago
  4. Sini

    what a fucking mess, this is way worse than diablo 3 launch.

    #4 2 years ago
  5. mattevansc3

    You do realise Valve do the exact same thing. Its not the refund he was being told he’d get banned for but the dispute of payment. When you dispute the payment with your card issuer they do a charge back to the account and its the chargeback that gets your account banned. Valve has locked out entire user accounts and offline access to their games for chargebacks.

    #5 2 years ago
  6. chillin

    This is so fuk!n frustrared..
    Servers olways down….

    I just wish i haven’t buy this game from origin….

    #6 2 years ago
  7. DSB

    @5 It’s not surprising, but it’s amazing that nobody sues those companies.

    In the EU, you’re allowed to go back on a purchase within 2 weeks or 4 weeks, I forget which, so it should be straight up illegal to trade with those citizens without living up to those standards.

    #7 2 years ago
  8. SlayerGT

    Lately I’m being reminded why, years ago, I was worried about the industry going “all digital”. This “always online” shit seems to be a bad design choice now a days.

    #8 2 years ago
  9. mreko3230

    This is just a problem with digital purchases. I purchased a digital item through Gamestop and it never did work. I kept telling me the code I was inputting had already been used. Never could get a refund and in fact their terms of service clearly state there is no refunds for digital purchases. XBOX Live also would not issue a refund. I was simply out $20 with no recourse.

    #9 2 years ago
  10. NightCrawler1970

    I guess those online slackers learned there lession, for now on, buy a hardcopy from store and if isn’t working just bring it back to store and get a refund…

    EA sucks in service and Origin have to train those help-desk people not mentioned the word “BANNED”…

    #10 2 years ago
  11. xxJPRACERxx

    EA is working on the problems. It’s not like you wasted $60 ($80 in my case since I’ve got the deluxe version), the game will work eventually, just wait a couple more days, you’ll live.

    The law here in Canada state that if you bought something and it’s not working you can have a refund, but if the seller say is working on a fix then the buyer should wait for the fix. Of course the fix should come in a reasonable amount of time. It’s called good faith or something. It’s not like EA is intentionally causing problems.

    People are spoiled nowadays. They can’t even wait a couple of days.

    #11 2 years ago
  12. DeyDoDoughDontDeyDough

    @12

    You’re skirting the issue. Whether or not EA is legally obligated is absolutely not the point. Good faith is the point; something EA desperately needs to start showing its customers. This is a PR disaster.

    If something doesn’t work, it’s EA’s fault. They can talk about unprecedented this and difficulties that, but they could have spent the money on necessary testing and prevented this. They didn’t, and so the customer suffers and EA kicks that customer while they’re down.

    How many refunds, in total, would EA have had to dish out? A few hundred? A couple of thousand? Chump change. Instead, it lets this happen. And to think, the people who make these decisions make six-figure salaries. Unbelievable.

    It’s time for me to vote with my wallet. No matter how much I want any particular game, I will never, ever buy an EA product again.

    #12 2 years ago
  13. Puggy

    I have to agree with Number 12 in that it will work soon. A few more days and the first “groups” should have a work around and you can play your purchased copy with a crack. Not totally legal maybe but hey, at least you can enjoy the media you paid money for.

    What I was always wondering on though…. why did they do the always online thing anyway? I mean it only creates loss since you need the hardware and lines… and since I did not see any micro transaction in the game, there is no additional revenue coming in for keeping player playing on “your” server.
    From a money point of view, I do not get it.

    #13 2 years ago
  14. DeyDoDoughDontDeyDough

    @14

    YOUR FIRST PARAGRAPH: Don’t worry, there will be cracked copies floating about the internet in a matter of days.

    YOUR SECOND PARAGRAPH: Why do they try to protect their property from bootleggers?

    Um.

    Mainly, though, just to be clear, you’re actually arguing that it’s okay for EA to KNOWINGLY* release a faulty product, then deny refunds because people who legitimately paid for it will be able to pick up a pirated/cracked version onto which they may add no future content and put themselves at risk of prosecution. That’s your argument?

    And I thought my cat was dim.

    *This is about minimising spend in my opinion. Bare minimal infrastructure provided in case the game is a flop. Wouldn’t want all those servers sitting about doing nothing, would we. No. Better see how popular it is, then make everyone wait a week or two while we spend money on infrastructure we should have made available in the first place. Just to be clear again: EA probably knew this would happen at a time when it still had the option to delay release. Of course, that would have pissed people off too, and since EA didn’t have their money yet, they were probably worried people might cancel their preorders.

    #14 2 years ago
  15. Mineral4r7s

    I give this game a year and all servers will go offline. Its EA after all. Maybe people learned something now. (I don’t really believe that but hope dies last)

    #15 2 years ago
  16. DeyDoDoughDontDeyDough

    @16

    It’ll go offline as soon as EA stops making revenue from additional content. I think that’ll be longer than a year but it’ll happen, though perhaps EA might deactivate the DRM at that point.

    Like you say, hope dies last.

    #16 2 years ago
  17. The_Red

    @12
    No offense but do your work for EA? All of your posts in SimCity topics have been either about how SimCity is a superb game or how people are wrong here and EA has done nothing wrong. ;)

    Of course I’ve been overly negative about EA in my recent posts and by that logic, I could be working for EA’s rivals but still, how can you not be angry at them after all this?

    #17 2 years ago
  18. OwnedWhenStoned

    @12

    It’s not people who are spoiled nowadays, it’s companies that are spoiled.

    Because you have very little rights with digital purchases, and your only recourse is the same companies support (no independent third party) they can just get away with things like this. And they do.

    It’s not being spoiled to expect something to work when you buy it.

    #18 2 years ago
  19. RocknRolla

    lols :D I waited with the game :D and this happeens :D

    #19 2 years ago
  20. shogoz

    how the fuck are you supposed to get a refund on a digital copy anyway? of course you fucking can’t. this articles dumb. The only way you can get a refund is if someone from the company physically comes over and ensures it’s deleted from your system or some shit haha. some of you guys seem to be blaming the company saying they’re screwing you but it’s your own country’s fault for not coming up with better national laws. In my country companies/businesses aren’t able to sell things while saying you can’t get a refund. this ensures we get quality products and makes it so other foreign companies/businesses conform to our laws if they want to sell us things. “no refund” signs are illegal by national law and a business gets in serious shit if they are displayed in my country. The law never stoops in favour of businesses rather than consumers if they want to sell shit in my country. A foreign computer business opened up and were claiming in their terms and conditions that they can’t be held liable if they fuck up your computer (amongst other things) while they are servicing it and all of their outlets were fined 1/4 million dollars in total. Your blame shouldn’t be targeting companies but your asshole government that lets businesses like them sell shit to you and can screw you over easily. If you want to order or buy a digital copy from a place based overseas you should be doing it at your own risk after ALWAYS reading the terms and conditions. this is why i’m never going to buy digital copies of games. I don’t buy DLC i just download it for my jtagged xbox or modded ps3 fuck it

    #20 2 years ago
  21. lama

    the game serial number is tied to your origin account, a refund can be executed simply by deleting the game serial from your origin account.

    #21 2 years ago
  22. PenTaFH

    Basically meaning that, once again, EA is breaking laws and not caring one f*ck about it.

    Here in the Netherlands we have a law that if you buy a product over the phone, internet or through mail order, you have two weeks to be able to return the product and get your money back NO QUESTIONS ASKED. Of course, this only applies if the product can be returned in its original state, but given that this is about a digital product that should not be a problem, especially since a large percentage of data is handled not by the client but by EA themselves.

    I had a similar problem last year when I wanted to undo my purchase of a shortcut kit for BF3. I haven’t used Origin since then, not planning to either.

    #22 2 years ago
  23. Samoan Spider

    @23 Sorry to nit pick, and I’m not defending EA, but they aren’t breaking the law. The issue here is that the law in many countries just isn’t up to scratch. In the UK our Consumer Bill of Rights is in a consultation phase and it includes changes to the way digital content is dealt with afaik. Governments get in a panic as things take hold. The patent system in the US is under a major rework because many have taken the piss with it. There are several countries drawing up laws on liability in regards to robots because suddenly we’re at that stage where self driving cars can hit someone. Now with digital products, its the same story. What do you do if you aren’t satisfied? What if you have a legitimate complaint and want a refund? Currently its tough luck unless you get a company that values customer service.
    Anyway, I’m done. On topic, I haven’t played this yet, but I have so much to catch up on, I’ll just play it when the dust settles.

    #23 2 years ago
  24. Asgaro

    @1 EA didn’t take your money. You gave them your money. Every SimCity purchaser is in fault for supporting these DRMed games. Stop pre-ordering games!

    #24 2 years ago
  25. Hellhound30x

    @#2 DSB that comment is priceless! ha! ha! ha!

    #25 2 years ago
  26. PenTaFH

    @24
    Here, they are. The law in question isn’t a draft, it’s not in the works, it’s not in any kind of consultation phase, it’s real and it is in effect. Nearly all webshops also abide by it, because they will face serious consequences if they don’t.
    EA is just pointing at its EULA, saying ‘you downloaded this, we won’t refund.’ In the same EULA, however, they unequivocally and undeniably state that if their EULA conflicts with (local) legislature, the EULA loses and EA has to and will abide by the law.

    So they’re not even only breaking the law, they’re not even following their own rules. Which in turn, and this is where I know this discussion could get messy but I’ll do it anyway, gives me a huge incentive to start pirating their games. If *they* cannot even follow their own rules, why in the depths of Hades should I?

    #26 2 years ago
  27. Samoan Spider

    @27 I’m sorry to say, Distance selling regulations and the Sales of Goods act here in the UK don’t cover or reference downloaded material like this where it is not clear whether it is classified as goods or a service in law yet. So its a conundrum.

    Edit: My point about the customer service bit is crucial here though. If they give 2 shits, they should demonstrate it to those that really want out. Piracy is never the answer, but EA has made so bloody impossible lately to respect them that I find it very difficult to disagree with you.

    2nd Edit: A whitepaper on the subject from a couple of years ago with some interesting points – http://tinyurl.com/cgv2zwo

    #27 2 years ago

Comments are now closed on this article.

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    Nintendo has published a list of release dates for upcoming 3DS and Wii U games. There aren’t a great many surprises on offer, unfortunately, but if you’rew wondering what’s next for your faithful 3DS and Wii U, you can now consider yourself fully informed. It’s worth noting that these dates are subject to change, and […]

  • Majora’s Mask Hyrule Warriors DLC is just too, too cute

    Majora’s Mask might be the creepiest Zelda but its Hyrule Warriors incarnation is so adorable I don’t know whether to eat it or tuck it up in a little blankey. The Majora’s Mask DLC hits Hyrule Warriors is due on February 5, and includes a version of young Link so sweet that I need a […]

  • Fahrenheit remaster doesn’t play nicely with unusual Steam names, apparently

    Fahrenheit will reportedly not work for you if you have special characters in your Steam name. Fahrenheit, or Indigo Prophecy as it is sometimes known, has been re-released on iOS, Linux, Mac and PC thanks to Aspyr Media. It’s not much of an upgrade, but it is pretty cheap and a great way to experience […]

  • Bloodborne PS4 bundle pops up on Amazon Spain

    Bloodborne should definitely get its own PS4 bundle. It just makes sense. A Bloodborne PS4 bundle has popped up online, although there’s been no official announcement form Sony. Amazon Spain listed the pack, which includes a 500GB console and goes for €440. In other words it’s very similar to existing game bundles and doesn’t include […]

  • Ermac joins Mortal Kombat X cast

    Mortal Kombat X will see the return of the red-clad ninja with origins in myth and glitches. Today’s Mortal Kombat X Twitch stream made good on NetherRealm’s promise of a new roster reveal. As a few of you guessed from the teasers, the latest character to be announced is Ermac, another of the ninjas. Like […]

  • Badland: Game of the Year Edition coming this spring to multiple platforms

    Frogmind Games has announced it will be bringing its action-adventure game Badland to multiple platforms this spring with Badland: Game of the Year Edition. Initially released in 2013 on tablets, the game is a mix of physics-based gameplay with varying level designs and power-up featuring cloning, growing and slowing down time. Badland is set in […]

  • Star Wars Battlefront concept art shows Endor, map details teased

    With Star Wars Battlefront set for holiday 2015, it’s high time we were told something about the FPS. Today, a slight bit of information was released on the game, along with a piece of concept art. Finally. While we wait until spring for the first look at the game, we’ll have to be sated with […]

  • You can now catch Emboar and Serperior in Pokemon Omega Ruby & Alpha Sapphire

    Two new Pokemon are now available for Omega Ruby and Alpha Sapphire through the official Pokemon website’s special event. You can pick up the fire, fighting type Pokemon Emboar from January 28 – November 30, per IGN, using the special code POKEMON500. Enter it into the Mystery Gift section from the main game menu to […]

  • Fight demons, save the world in The Awakened Fate Ultimatum this March

    A new set of videos for The Awakened Fate Ultimatum have been released by NIS America, showing off the roguelike RPG coming to PlayStation 3. In the game, player will guide a high school student named Shin Kamikaze as he comes to term with being a god. After having a dream featuring a girl talking […]

  • You can now pick up Heroes of Might & Magic 3 HD Edition on PC, tablets

    Heroes of Might & Magic 3 HD Edition is now available on PC as well as Android and iOS tablets. The fifteen year-old title has been revamped in full HD and includes the seven original campaign scenarios and 48 skirmish maps. Local multiplayer mode, a map editor and a Steam lobby are also included.

  • 50 finalists for Bohemia Interactive’s Make Arma Not War contest announced

    The 50 finalists for Bohemia Interactive’s €500,000 Make Arma Not War contest have been announced, after the firm combed through over 250 entries. Finalists chosen in the single-player category were chosen by Arma 3 players, and the add-on and multipkayer entries were selected by Bohemia Interactive. Winners for the next round will be evaluated by […]

  • Here’s a new batch of gruesome Killing Floor 2 screenshots

    Tripwire Interactive has released a new batch of screenshots for Killing Floor 2. The screens show various weapons as well as a variety of Zeds ready to tear you to shreds. Killing Floor 2 is slated for release this year on PC and PlayStation 4. It will also be made available for SteamOS.

  • Hatred is now available for pre-order, new video released

    Hatred is now available for pre-order through the game’s official website. There are two editions to choose from: Digital version with the official game soundtrack for €16.66; or the Digital version with the game soundtrack and a T-shirt for €36.66. The second edition is limited to 1,485 units. Hatred, which was handed an AO rating […]

  • This The Legend of Zelda: Majora’s Mask 3D TV spot is sort of creepy

    With The Legend of Zelda: Majora’s Mask 3D arriving on the first Friday the 13th of the year, it’s only fitting Nintendo would release a slightly creepy TV spot for it. The game’s concept is rather dark, and while it the commercial isn’t too creeptastic, for as short as it is the message is conveyed […]

  • GTA 5 “documentary” chronicles the life of a Tennis Pro

    Here’s another user created video featuring footage from GTA 5, but this one is a documentary instead of crazy stunts, mayhem and face-plants. Created by Bombastic Gamer Films, the documentary delves into the life of Tennis Pro Andreas Schmovakovic, who is both the “greatest player in the world, and the worst.” It’s rather good honestly. […]

  • World of Tanks Xbox 360 updated with console exclusive Pacific Island map, JapaneseChi-Nu Kai tank

    World of Tanks: Xbox 360 Edition has been updated with a new and exclusive console-only map called “Pacific Island”, which also comes with a Japanese tank. Players will be able to wreck havoc in their very own Japanese Chi-Nu Kai tank, which ca be picked up through the in-game store for Tier 5. It tank […]

  • Here’s the first trailer for OlliOlli 2: Welcome to Olliwood

    Roll 7 has released the first trailer for OlliOlli2: Welcome to Olliwood. Gameplay in the second outing will include ramps, jumps and hills, allowing for plenty of air and split level routes. It comes with a deeper combo system with Manuals, Reverts, Revert Manuals and Grind Switching. The ‘Tricktionary’ has also been updated with new […]

  • Learn all about the single-player mode in this Evolve video

    A video showing off the single-player portion of Evolve has been released by 2K and Turtle Rock. All content in the game can be played in either online multiplayer or offline in single-player. The video below contains two matches of Defend mode played from both the Monster and Hunter perspective. AI obviously takes on the […]

  • Super Smash Bros. Wii U update comes with 15 extra stages

    An update for Super Smash Bros. Wii U has been released, and it comes with 15 new stages for the 8-player mode. The update, version 1.0.2., is 316MB in size and the stages are split with nine normal stages and six Omega stages. Here’s the list: Regular stages Animal Crossing – Smashville Animal Crossing – […]

  • Nintendo US eShop update includes Metroid Prime Trilogy, Code Name: S.T.E.A.M. demo

    Nintendo has updated the North American end of the eShop with the Metroid Prime Trilogy, Shadow of the Ninja on Virtual Console and a demo for Code Name: S.T.E.A.M. Here’s your update: Metroid Prime: Trilogy – Wii U Rock ’N Racing Off Road – Wii U Frenchy Bird – Wii U Code Name: S.T.E.A.M. – […]

  • Battlefield Hardline open beta takes place next week on all systems

    Details and dates for the Battlefield Hardline open multiplayer beta were announced by EA and Visceral Games today. From February 3-8, the beta will be available to all players worldwide on Origin for PC, PlayStation 3, PS4, Xbox 360 and Xbox One. You’ll notice that the dates coincide with the Microsoft slip up earlier in […]

  • Transistor, Yakuza 4, Thief headline February PS Plus offerings

    Sony has announced your free PlayStation Plus games for the month of February. Come February 3 in North America and February 4 in Europe, Plus members on both side of the pond will be gifted with the following: Transistor (PS4) Apotheon (PS4) Yakuza 4 (PS3) Thief (PS3) Rogue Legacy (PS Vita|PS4|PS3) Kick & Fennick (PS […]

  • Life is Strange launch trailer and final dev diary released

    With the first episode of Life is Strange releasing tomorrow, Dontnod Entertainment has released the last developer diary for the title as well as the launch trailer. Titled Creating Arcadia Bay, the video provides more information on the licensed soundtrack as well as the voice actors behind Max and Chloe. It also touches upon how […]

  • LEGO Jurassic World and LEGO Marvel’s Avengers out this year

    LEGO Jurassic World and LEGO Marvel’s Avengers have been announced by Warner Bros., the former was outed by Toys R Us and then teased at the end of LEGO Batman 3: Beyond Gotham, if you recall. LEGO Jurassic World encompasses all four Jurassic Park films and will be made available in June for 3DS, PC, […]

  • Pokemon, Super Smash Bros. top Nintendo’s million units sales list for Q3

    Nintendo has posted a list of titles which have sold millions of units as part of its quarter three earnings release. Global unit sales of 3DS titles for the nine months ending December 31, 2014: Pokemon Omega Ruby and Alpha Sapphire: 9.35 million (life-to-date, same) Super Smash Bros.: 6.19 million (life-to-date, same) Tomodachi Life: 2.11 […]

  • How to take a screenshot on Xbox One: a lesson in frustration

    Trying to do just one simple thing seems to have 360 steps with Microsoft – why is the Xbox One’s functionality such a car crash? “The Xbox One’s definition of usability is in fact the exact opposite – this is a console designed to make life inconvenient for its players unless they sign up for […]

  • Game of Thrones’ Westeros is being made in Minecraft by 125 people

    WesterosCraft, the project dedicated to creating the entirety of Game of Thrones’ Westros has resurfaced. There are more than a few ambitious Minecraft projects, but hardly any as impressive as WesterosCraft. We first came across it all the way back in January 2013, but it looks much better now. “I would say the world is […]

  • Dying Light exploit gives you unlimited money and items

    Dying Light has been out for just over a day and an infinite money and item exploit is already out there. A simple exploit has been discovered in Dying Light that lets you duplicate weapons, all of which you can sell for profit. Win/ win. YouTuber PowerPyx lays out the steps in the handy video […]

  • Sunset Overdrive concept art is as jovial as the game itself

    Sunset Overdrive is a colourful game which is partly due to its concept art. The concept art featured below is created by Vaughan Ling, one of the concept artsists who worked on Sunset Overdrive. Anyone who’s played the game will immediately recognise the locations, weapons, character designs and general atmosphere of the game through these. […]

  • Get an extended look at the PS4 version of Project CARS

    The PlayStation 4 version of Project CARS has been shown in 1080p 60fps. The video below is captured by racing game enthusiasts Team VVV from a preview build. You can see different racing disciplines being demonstrated here, on different circuits. The game’s impressive visuals get even better when the weather gets worse.

  • Battle Pod is the Star Wars arcade game you’ve waited your whole life for

    Star Wars: Battle Pod is an arcade game that lets you replay the battles of the original trilogy, and features an incredible cockpit. If you’ve never played a game at an arcade before, Star Wars: Battle Pod will definitely be the one to change your mind. It’s an arcade cabinet out of a classic Star […]

  • CoD Exo Zombies: how to unlock the Ride of the Valkyries Easter egg

    To no one’s surprise, Exo Zombies mode in Call of Duty: Advanced Warfare has some Easter eggs. The first Exo Zombies Easter egg, of surely many more to come, has been discovered. It’s a musical one that involves Richard Wagner’s Ride of the Valkyries. How you unlock it is not as convoluted as you might […]

  • Dying Light is sub-1080p on Xbox One, full 1080p on PS4 – report

    Early analysis of Dying Light on PlayStation 4 and Xbox One has revealed a few technical details about both ports. Digital Foundry has produced some analysis of both the PlayStation 4 and Xbox One ports of Dying Light based on some early testing. Both versions manage a solid 30 frames-per-second, only dipping below that in […]

  • Battlefield 4 Second Assault DLC free to all EA Access members

    EA is offering Battlefield 4′s Second Assault expansion free to anyone with an active EA Access subscription. Anyone with an active subscription to EA Access can download the Second Assault expansion pack for Battlefield 4 starting January 29 and through February 28, free of charge. All you need to do is find it on the […]

  • The Witcher 3 is getting optimised, but no visual downgrade

    The Witcher 3: Wild Hunt is in the final stages of development and developer CD Projekt RED is making sure optimisation work doesn’t impact the game’s visuals. The Witcher 3 art producer, Michal Stec, spoke to Eternity in an interview and was asked whether the team will downgrade the visuals to get better performance. “No. […]

  • Can’t download Dying Light on PS4? Here’s a fix

    If you’ve bought Dying Light on PS4 and you’re having trouble downloading it, you’re not alone. Here’s how to beat the bug. Techland’s Dying Light is stumbling out of the blocks a little this week, with many PS4 users experiencing problems with their full-game downloads. A bug’s to blame. Your console thinks you’ve already installed […]

  • What The Witcher 3 owes to Skyrim – and how it surpasses it

    The Witcher 3: Wild Hunt owes more than a nod to Bethesda’s Skyrim. I went to see The Witcher 3: Wild Hunt, and had a great time. I went in a fan of the books but not very experienced with the first two games. I came out with The Witcher 3 top of my gaming […]

  • Dragon’s Dogma Online has great monsters

    Dragon’s Dogma Online looks pretty rad – an undesirable quality in a game unlikely to come west, from our perspective. The first Dragon’s Dogma trailer was released this afternoon; admire its beauty below. The free to play online RPG was announced for PC, PlayStation 3 and PS4 overnight, but Capcom doesn’t intend to bring it […]

  • Xenoblade Chronicles X map about five times the size of last game’s

    Xenoblade Chronicles X is not a small game. This week’s Famitsu has a feature on Xenoblade Chronicles X giving some details on Monolith Soft’s next RPG and first Wii U game. According to Siliconera‘s translation of reports on the feature, the game’s map is about five times the size of that in Xenoblade Chronicles. The […]

  • Take on Mars expected to hit beta in April

    Take on Mars, the space sim from Bohemia Interactive will soon be reader for wider consumption. According to a new Take on Mars development roadmap, the sim will go into beta at the start of April, with full release expected in June. The project is currently available via Steam early Access, but between now and […]

  • Can you guess the next Mortal Kombat X character reveal from this fatality audio clip?

    Mortal Kombat X will have at least one very liquid-sounding fatality. NetherRealm is revealing Mortal Kombat X’s cats one character at a time, and has promised a new reveal during a community Twitch stream tomorrow. It also provided the following teaser video – it’s audio only, and apparently taken from a fatality sequence. What’s your […]

  • Nintendo Creators Program now recruiting YouTubers – PewDiePie, others weigh-in

    Nintendo has opened a Creators Program designed to ensure creators get a slice of ad revenue from videos featuring Nintendo assets, and some prominent YouTubers aren’t pleased with the company. Update “What Nintendo are missing out on completely is the free exposure and publicity that they get from YouTube,” wrote Felix Kjellberg (PewDiePie) on his […]

  • Xbox Live issues under investigation

    Can’t sign into Xbox Live? Microsoft is on the case. Xbox 360 and Xbox One users report being unable to sign in to Xbox Live. Microsoft is already aware of and working on the problem. “Our team is hard at work right now trying to get this resolved. Thank you for staying patient while we […]

  • Make money from your non-Valve mods with Steam Workshop

    Valve has opened the money-making side of Steam Workshop to third-party titles, giving enterprising modders more ways to make money. Steam now hosts curated Workshops for Dungeon Defenders: Eternity and Chivalry: Medieval Warfare, the first non-Valve games to support the scheme. What that means is that community members can create, vote on and eventually even […]

  • Check out DmC: Devil May Cry’s new manual lock-on

    DmC: Devil may Cry developer Ninja Theory has released a video showing off the new, controversial lock-on mode. The new manual lock-on is causing quite a stir, although its reception is probably better than the white-wigged Dante who makes fans even more upset than the original makeover. “The primary purpose of this video is to […]

  • Dragon Quest Heroes looks pretty fun

    Dragon Quest Heroes is yet another Omega Force take on an existing property – like Hyrule Warriors or the One Piece games. And it looks pretty sweet. We haven’t heard much from Dragon Quest Heroes here in the west because it hasn’t been confirmed for release outside Japan. This isn’t terribly surprising as we still […]

  • Square Enix to reveal new PS4 game this weekend

    Square Enix is doing something pretty mysterious right now. The Final Fantasy publisher is teasing something called Project Code Z. The project, which Square Enix is tweeting about in Japanese, English and German, is due for reveal at Tokaigi 2015 on Saturday. It’s a PS4 game, but that’s all we know. There’s a website you […]

  • Tetris has crowned its first known western Grand Master

    Tetris fans have a new western champion. Tetris is one of those gaming obsessions that goes much deeper than you might expect. For example, did you know that some versions of the game assess your performance and over you the chance to become a “grand master”? Turns out that’s a thing, and according to Polygon […]

  • Ken Levine’s next game teased as “sci-fi-ish” small, open-world RPG

    A series of tweets from BioShock creator Ken Levine has shed a sliver of light upon his next project. According to Levine he and his team are considering something a bit sci-fi and contemplating first-person mode. The team is developing the game for PC with a large in scope, expandable, systems-based narrative where more can […]

  • Become a lynx in new Shelter 2 trailer

    Shelter 2 casts players in the role of a lynx, which makes for quite a different experience to the badger of the first game. The first Shelter game had you evading predators, but in the second, you becomes one yourself. That doesn’t mean there are no dangers to face, of course. Judging by the trailer […]

  • Why King of Fighters 13 isn’t coming back to Evo

    Evo, the premiere western fighting game tournament, has dropped support for a few previously favoured titles. King of Fighters 13 had a loyal following, but isn’t featured in the Evo 2015 line-up. “Many things go into what games makes it to Evo, but the most obvious one is, ‘Is the community playing this game?’” Evo […]