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Origin hacks: EA’s security checks lock users out of their own account – source

Wednesday, 14 November 2012 13:06 GMT By Dave Cook

Origin has been hit by a string of hacks recently, according to threads of disgruntled games on EA’s forum claiming their their account has been hijacked and that they can’t regain access due to the publisher’s iron clad security policy – specifically their date of birth password reminder system. One user has told VG247 all about his ongoing attempts to get his stolen account back.

Our source – a gamer who had his account hijacked by who he believes to be a hacker in Belarus – told us that his account had been stolen and his security question answers altered to prevent him from reclaiming it.

He has since phoned EA repeatedly only to be stonewalled when asked for his date of birth – which the hacker has now changed. He told us that it felt like he was “Talking to machines,” and that despite providing receipts of every game purchased on his account, further identification, proof of address and game activation codes, he still cannot get his account back without providing the altered date of birth.

It’s a common issue it seems, as one look at EA’s Origin forum will uncover reams of threads dedicated to the same issue. NeoGAF has many of the most prominent threads compiled here.

One forum poster said of the issue, “I was shocked when advisor said that my date of birth is wrong. This just can’t be right, because my date of birth is my date of birth and me is me, how could my date of birth be different from what I know?

“There must be error in your database, or it was hacked or i simply made a mistake entering date of birth during registration, but letting the hacker just feel free to use/resell my account with games for which I paid money when i still can provide you tons of information is spitting in my face.”

Our source went on to echo the forum user’s sentiment on the matter, “A paying customer loses access to all eight of his games on Origin – bought for over a hundred pounds – and has no way of getting them back because of EA’s ludicrous ‘security’ policies, while some hacker in Belarus gets to play them without being questioned at all.”

VG247 asked EA for a comment on the matter last week, and while they were happy to take our sources details and resolve his issue, they have yet been unable to provide us with a statement or reason for Origin’s hijacking problems.

Eurogamer reported today that the same thing has been happened with Origin user’s email addresses, and that authentication could not be passed for similar reasons.

The solution on the Origin forum as proposed by EA is always the same – to contact Origin support – although as one user replied to the suggestion by saying that they had tried this, but with no success.

“I spoke to a live advisor this morning, but unfortunately he could not verify me because I couldn’t remember what date of birth I entered in my profile. My worry is that there is now no way for me to verify my account and I will no longer be able to access the games that I have purchased.”

It’s a valid concern and although it’s clear that some users are getting their Origin accounts back after a lot of phone calls, forum posts and stress, the issue doesn’t seem to be resolved fast enough in some instances.

The same forum user above posted their full account of the process they went through to get their account back:

“I’ve managed to get my account back today – 6 days after it was hacked. The first thing I did was contact EA LiveChat on the day of the hacking and spoke to someone to try to retrieve my account. They located my account via one of my game keys which I provided.

“However, they couldn’t verify me because I didn’t know what date of birth I used when I registered my account (it transpired that this was because my Origin account was either an old EA profile account which got converted to Origin or was created via Xbox Live, neither of which require a DOB when you first register).

“They insisted that they couldn’t do anything without the DOB. Because there was no way I could ever produce the DOB I asked them to escalate the issue to someone else – the LiveChat person was happy to do so, but still insisted that whoever it was escalated to would also need my DOB. This made me worried that I could never get my account back but was worth a shot because I had no other choice.

“About 4 days later I was contacted by someone from EA Customer Relations who arranged a phone call with me. When we spoke, they could see that the account had been hacked and verified my account by asking what my shipping address was and what games and game keys I had on the account. I had previous dates and order numbers ready from my purchases in case they need that info. After that they could get my account back.

“I’m really glad to get the games I’d paid for back and once I’d gotten through to someone from Customer Relations I was impressed with how quickly and efficiently they could resolve the issue.”

While the user above championed EA’s quick response, six days is a long time for someone to have access to your credit card details and game library. Again, the EA forums are a source of similar tales, suggesting that more must be done to safeguard Origin accounts.

We will continue to ask EA for a comment and update the story when we can.

Have you been affected? If you would like to get in touch with us to tell us your Origin issues then you can do so via our contact form.

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10 Comments

  1. AlchemyFire

    Origin support is a joke. I was charged twice for the same online purchase. After composing an e-mail with all my details, attached receipt of purchase etc, I received a generic reply asking me to submit pretty much exactly what I had originally. A month later of backwards and forwards e-mails, with quite clearly people who actually no clue what they were doing, I lodged a dispute with PayPal. Nearly 2 months later, I received my refund.

    #1 2 years ago
  2. Mike W

    Damn

    #2 2 years ago
  3. OlderGamer

    I never liked Origin, at all. What pisses me off the most with EA is that seemingly everything they sell has to be tied into Origin. I can’t just buy a damn game and play it. They want as much info from me as they can get. And they want me going online all of the time.

    And I am not even talking about the PC store/game client, I am talking about XB360 games where they want me to log on a PC/Mobile link my game and account and update info that they don’t even need in the first place and if I do it, they give me an in game “unlock”. I can think of several EA games like that, NCAA, BF, Madden, SSX. Of course you don’t always have to do that, unless that is you want to play your newly purchased game online.

    Mark my words I will NEVER use Origin the game selling store online. Bad enough I am jumping thro their hoops with a console game as it is.

    #3 2 years ago
  4. DSB

    Yeah, I wish GamersGate or GOG would come up with a client, I’d actually be inclined to use those.

    Origin is just a mess. Instead of having an interesting selection like GamersGate, they just take their games off other services. I think Warfighter sold something like 5 copies, great job!

    Instead of making it worth peoples while like Steam, they hike prices, and apparently none of those healthy profits are going into training their cheaply outsourced support staff.

    And of course there’s the knowledge that every time you buy something you’re conveniencing EA by sending an additional 30% toward helping them fund their next big “SOCIAL” “MOBILE” gaming adventure. Like Simcityville. I can’t have that on my conscience. 70% is bad enough.

    #4 2 years ago
  5. ScaryWorld

    LOL, GUYS! Today I finally got through tech support EA and returned my account. Before that, I waited 42 DAYS from the moment I created ticket on the page help.ea.com with no answer! Then I tried to call them 6 DAYS! And today, when I get through, they answered me “Please calm down!” I hate these freaks!

    #5 2 years ago
  6. Ireland Michael

    @5 However frustrating EA’s inepitude might be, that doesn’t give you the right to lash out at other human being, especially the support people trying to make up for EA’s mistakes.

    #6 2 years ago
  7. no_end

    I’m glad I have hundreds of non-EA games to play while they learn how to not suck, plus Tomb Raider, GTA5, Hitman, Bioshock Infinite, Farcry 3, Metro Last Light, etc. to keep me busy in 2013. No EA = No problem.

    #7 2 years ago
  8. SplatteredHouse

    @6: I could understand somebody getting put out after that period of time (ridiculous) without access to an account in which they’ve put time and money. You don’t know there was lashing out, viciousness on Scary’s part. Might have just been stressed/exasperated, and taken a piece of advice offered in a clumsy tone as an insult.

    #8 2 years ago
  9. AlchemyFire

    @6 When you have to explain the same thing, over and over and over and just get generic copy and paste replies, by someone who clearly hasn’t taken the time or is incapable of understanding a single question/problem in English, then the frustration builds up.

    #9 2 years ago
  10. dkolev80

    I am 100% sure EA were hacked. I am one of the victim. I realize this few hours ago.
    In the begging of September I got an email, telling me that telling that EA/Origin is aware with the problem of missing games. The seems to be send from support[at]ea.com and gmail did not recognize the email as span.
    Today, after another chat with the support, I asked again about this email. The support guy (who was very fiendly) told, that EA never send such email. Just after this I saw the message header – the email was send through script hosted in webi.ru
    As I understand I am not the only one, as EA try to convince me. My email changed to nistersn01[at]gmail.com and I do not know the birth date linked to the account
    I asked a friend of mine to post in the origin forum. Here is the thread: http://forum.ea.com/eaforum/posts/list/9054163.page

    #10 2 years ago

Comments are now closed on this article.

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    The Order: 1886 has spawned a new promotional website with lots of info to ferret out. Called The Order Exposed, the new site pertains to be the blog of a missing researcher, who had been hoping to uncover the secrets of the alternate history. This on its own is quite interesting but it’s also full […]

  • Grow Home is the next game to follow Child of Light, Valiant Hearts

    Ubisoft has announced another small passion project in the wake of the success of recent releases. Child of Light, Valiant Hearts: The Great War and Far Cry 3: Blood Dragon are all the products of a new initiative at Ubisoft where the publisher lets key developers rest after big triple-A projects by working on something […]

  • What mysterious reveal is Xbox teasing for May 4?

    Xbox is teasing something we’ll be waiting quite a while to learn more about. Xbox community manager Raj Patel tweeted the following earlier today: Hmm… pic.twitter.com/4wBGu6xsDc — Raj Patel (@Rajio) January 22, 2015 NeoGAF users spotted the morse code in the background of the image, which translates as follows: “Presented by Xbox, 10am PDT, 1pm […]

  • 2011 PSN hack class action settlement claim forms available

    PlayStation Network members affected by the 2011 hack and downtime can now claim part of a $15 million settlement. The PSN was down for months on end in 2011 following a major hack, which resulted in user details being compromised. Sony apologised and provided free games as compensation, but unhappy gamers banded together in a […]

  • Final Fantasy 15 has a true open world

    Final Fantasy 15 doesn’t just have “open world gameplay”, it has a true open world – one continuous stretch of environment. “The world is connected by continuous land,” director Hajime Tabata told Gamespot. “If those areas were disconnected, it would feel distant from reality. You’ll find that you’ll be able to walk or drive or […]

  • Suikoden, Suikoden 2 EU PSN release date locked down

    Suikoden and its first sequel will be available via the European PlayStation Network soon. Suikoden publisher Konami has confirmed a February 4 release date for the two RPG classics. CONFIRMED! #Suikoden I & II EU #PSN release date is FEB 4TH! http://t.co/ObOIvZDJAK pic.twitter.com/aM760R2Gez — Konami UK (@KonamiUK) January 22, 2015 It’s been a long wait […]

  • Dying Light physical release set for February 20, says Gamestop Italy

    Dying Light’s physical release has been delayed, but at least one European retailer thinks it knows what’s going on. Dying Light’s physical release date is February 20, according to Gamestop Italy. According to Tmag (Italian, via Google Translate), there’s been no response from local representatives of publisher Warner Bros. Although the digital release will take […]

  • Free online multiplayer update now available for Trials Fusion

    Online multiplayer is now available as a free update to Trials Fusion. The online component includes three new four to eight player multiplayer modes on PC, PS4 and Xbox One and up to four players on Xbox 360. These are the three new gameplay modes included with the update can be found through a previous […]

  • This video for indie survival horror Monstrum features all in-game footage

    Monstrum launches on Steam Early Access January 29 and today, you can have a look at a video for it featuring all in-game footage. Developed by Team Junkfish the survival horror game set on a derelict cargo ship which combines roguelike elements, such as procedurally generated levels and permadeath thanks to AI driven predators. Monstrum […]

  • Here’s quick look at Dead Rising: Watchtower starring Rob Riggle

    A short look at the film adaptation of Dead Rising has surfaced. Transformers director Lorenzo di Bonaventura headed the project and it was directed by Zach Lipovsky. It stars comedy actor Rob Riggle as Frank West, along with Academy Awards nominated actress Virginia Madsen (Candyman, Sideways), Dennis Haysbert (24), Meghan Ory (Once Upon a Time), and […]

  • A Kickstarter for Underworld Ascendant will launch next month

    OtherSide Entertainment, an independent games studio fronted by Paul Neurath, has announced it’s developing Underworld Ascendant. Neurath is the founder and CEO of the new studio ad his resume includes franchises such as Thief, System Shock and 1992′s Underworld Underworld. The studio hopes Underworld Ascendant will “innovate and revitalize” the fantasy genre. More details will […]

  • APB Reloaded heading to PS4 and Xbox One during Q2 2015

    APB Reloaded will indeed be heading to PlayStation 4 and Xbox One during late Q2 this year, which puts its release sometime around the end of June. Reloaded Productions announced in September 2014 it was working on bringing the free-to-play PC title to consoles during the Digital Media Wire event in New York City. The […]

  • Game of Thrones: Episode 2 -The Lost Lords arrives in February – video

    Release dates for Game of Thrones: A Telltale Games Series have been announced. A new video offering a “first look” has also appeared. Below is the story synopsis, which you may want to skip if you haven’t played Episode One. House Forrester is in disarray. Their liege lord and his heir are dead, and Ironrath […]

  • The open beta for Nosgoth has gone live

    Consider this a friendly reminder: the Nosgoth open beta has started. Announced last week, the open beta can be accessed through the official website. Once you link your Steam account, just log into the service and start downloading the client. Everyone that plays the tester will receive double XP through January 28. More information is […]

  • First gameplay footage of Homeworld Remastered Collection being shown this weekend

    Homeworld Remastered Collection news and the first gameplay footage of Gearbox Software’s remake will be revealed at PAX South this weekend. The news and video will be shown during the Inside Gearbox Software panel at 10.30am CST on Sunday. It will also be streamed on Twitch. Gearbox is hoping to have Homeworld Remastered released by […]

  • Latest Final Fantasy Type-0 HD video delves more into combat

    Square Enix has released its latest Orience News video for Final Fantasy Type-0 HD, and it provides insight into character combat styles and techniques. In the video you will see the elite combat force of Class Zero going deeper into battle to improve their skills. Combat is party-based and each of the three characters in […]

  • Something really cool happens when you finish Resident Evil HD *spoiler*

    Those who finish Resident Evil HD will be met with a really nice surprise at the end. If you wish to find out what it is on your own, DO NOT head below the break. You have been warned. According to images posted by Reddit user omeganemesis28, a thank you message from Resident Evil creator […]

  • Metal Gear Solid 5: The Phantom Pain release date “should be” announced soon

    A release date for Metal Gear Solid 5: The Phantom Pain “should be able” to be announced soon, according to the latest Kojima Station webcast. New information on the game will also be announced at the Taipei Game Show on January 31, per Game Spark (thanks, Gemtasu). “I know you’ve all been eagerly await for […]

  • Punch-Out!!, more Throwback offerings arrive on Nintendo US eShop

    Nintendo has updated the North American end of the eShop with Punch-Out!!, Citizens of Earth and Part Two of the Throwback Sale. Here’s the entire update: Nintendo eShop releases Punch-Out!! (originally for Wii) – also 50% off until January 29 Citizens of Earth – introductory price of $11.99 until January 27 Breezeblox (Wii) Midnight (Wii […]

  • The Witcher Battle Arena has arrived on the App Store and Google Play

    The Witcher Battle Arena, CD Projekt RED and Fuero Games’ mobile MOBA, has been released. In Battle Arena, two three-hero teams fight it out as they try to capture and hold conquest points. The game features “no pay-to-win elements”, instead it contains a “player-friendly monetization system.” Every item and functionality can be unlocked entirely through […]

  • Second wave of Star Wars titles arrive on GOG, third wave next week

    The second wave of Star Wars titles will arrive on GOG.com today with more coming January 27. Today you can pick up the following: Star Wars: Rogue Squadron 3D (digital distribution premiere) Star Wars Rebellion (digital distribution premiere) Star Wars Empire at War: Gold Pack On January 27, the final three games of this wave […]

  • If Microsoft is serious about PC games, Xbox One should be the real Steam Machine

    Forget the magic space goggles. Maybe Valve doesn’t have the wherewithal to realise PC gaming’s TV dream, but Microsoft holds all the keys. If Microsoft really wants to get into PC gaming full-time, it needs to get around the table with Mr Newell and its platinum chequebook. “It’s time for us to talk about gaming […]

  • Hyperdimension Neptunia Re;Birth 1 releases on Steam next week

    Hyperdimension Neptunia Re;Birth 1 will be released on Steam for PC next week. The PC version of the was announced earlier this month and contains upgraded graphics, runs in 1080p, and has both Japanese and English audio. It will release on January 28 for $14.99. Fairy Fencer F and Hyperdimension Neptunia Re;Birth 2 also coming […]

  • Take a look at the controls and special abilities in The Order: 1886

    The Order: 1886 has a new trailer available that highlights the game’s controls and reveals the two special abilities the main protagonist has at his disposal. The game uses a similar control scheme to other shooters, but just in case you wanted to see more gameplay, we’ve got just the thing. The most interesting parts […]

  • These elderly people are better at GTA 5 than you’d expect

    Do old people get video games? Namely something known for its violence like GTA? Well, you’re about to find out. The latest REACT production sits a few elderly men and women in a room and lets them play GTA 5. The results are not what you’d expect, they start off getting a feel for the […]

  • More major Microsoft titles will be coming to PC

    Microsoft will bring more of its franchises to PC. Following on from yesterday’s big Windows stream, Microsoft has released a full recap on Xbox Wire. In the blog post, the firm hid a small bit of news revealing that Fable Legends will not be the only title to come to PC. “Today we announced that […]

  • Someone is attempting to recreate Dark Souls’ Lordran in Minecraft

    Lordran, the land of the ancient lords will soon be explorable in Minecraft thanks to a passionate modder. Davweed is a talented modder attempting to recreate the entire world of Lordran in Minecraft. Lordran is the land where the entire Dark Souls game is set. The goal is to make it a 1:1 scale of […]

  • Elite: Dangerous is getting Community Goals with update 1.1 – all the details

    Patch 1.1 is Elite: Dangerous’ first major update. Developer Frontier has detailed Community Goals, the big change coming with the patch, and more. We were told last week that big additions are coming with patch 1.1, due in February. Today, we learn in more detail what those features are. Namely, what the developer is calling […]

  • Sunset Overdrive, Skyrim and Dead Rising 3 highlight this week’s Deals with Gold

    A new week, a new set of deals for Xbox Live Gold subscribers and we’ve got the full list. Major Nelson posted the deals which are live now and run through Monday, January 26. Highlights include Sunset Overdrive, Dead Rising 3, Skyrim, Final Fantasy 13-2 and more. Check the full list below. Xbox One Dead […]

  • Survarium: 10,000 FREE Premium account keys to give away

    We have 10,000 codes to give away for MMOFPS Survarium, granting the player a Premium account for 24 hours along with 5,000 Silver coins. Each key gives the player a Premium account for 24 hours along with 5,000 Silver in-game currency. A Premium account gives you 50 percent more experience, income and reputation for 24 […]

  • “I don’t like people thinking we’re doing underhanded, dirty shit,” says Evolve dev

    Despite what it looks like, Evolve developers did not intend to give out the wrong signals when it comes to the game’s DLC plan. Evolve creative director Phil Robb spoke to Destructoid in an interview that was conducted late last year about the studio’s approach to DLC, map packs and more. Robb’s idea is that […]

  • Clock Tower spiritual successor Night Cry gets first screens

    Night Cry is coming along nicely and today we get our first look at it. Ever since the announcement of Project Scissors (at the time) last September, and then the name change to Night Cry, we’ve been waiting to see what the game looks like, especially since it’s developed with mobile platforms in mind. Today, […]

  • Tekken X Street Fighter is still happening, 40 people working on it

    Tekken X Street Fighter is definitely not vaporware. A team of 40 developers is currently working on it, according to director Katushiro Harada. Harada was interviewed by Polygon. In the interview, he touched on many topics, one of which is the status of the seemingly-never-coming-out Tekken X Street Fighter. “It’s very difficult to talk about,” […]

  • From Game of Thrones to Borderlands: all of Telltale’s adventure games rated

    Telltale Games has an impressive back catalogue of licensed adventure games to its name, and we have opinions about all of them. Note that this rundown doesn’t include bundles, the non-adventure games or games published by Telltale but created by other developers. It’s also got a fair bit of speculation in it, since at least […]

  • There is probably a new Battletoads game coming

    If you’ve watched last night’s Windows presentation you knew you recognised that logo on Phil Spencer’s t-shirt. Wearing a t-shirt with a logo of an upcoming game is an antic we’ve come to expect from Xbox boss Phil Spencer now. Based on that, we wouldn’t be alone in predicting that a new Battletoads game is […]