Guild Wars 2 boss discusses security issues & account theft

Thursday, 30th August 2012 11:22 GMT By Dave Cook

Guild Wars 2 launched on Tuesday and was almost instantly besieged by security and server issues. ArenaNet co-founder Mike O’Brien has discussed these issues and more in detail on Reddit.

On the issue of security O’Brien said, “We believe hackers are using databases of email addresses and passwords stolen from other games and web sites, and pre-existing trojan horses, to search for matching Guild Wars 2 accounts which they attempt to compromise.”

O’Brien also confirmed that password reset options will be temporarily disabled and a new wave of email authentication messages will be rolled out from today.

On the issue of server overflow, O’Brien explained, “This causes issues such as party members not appearing on the map, and party members not staying in the same overflow servers as they travel between maps. This happens particularly during times of peak usage. We’re working to fix related problems and mitigate this issue with each subsequent update.”

There’s tons more over at Eurogamer, be sure to check it out to calm your Guild Wars 2 concerns.



  1. viralshag

    So, to combat fake password reset emails, they will send out new reset password emails?

    #1 2 years ago
  2. DSB

    The same thing has been happening to WoW for ages. A lot of people used to blame it on hackers and bad security. I wonder what kind of excuse ArenaNet will be afforded :P

    #2 2 years ago
  3. TheWulf


    Three reasons.

    Their response was immediate, they were mature whilst discussing this directly with their users, and they were willing to immediately suspend part of their service whilst they investigated the matter.

    The difference is that Blizzard would never have done this, they wouldn’t even have acknowledged it, and if the issue was on their end then even if a hacker came along with a confirmed exploit, they would still immaturely blame it on their users. It didn’t even take an exploit on ArenaNet’s end for them to provide mature advice, aid, and support.

    Seriously, how I describe Blizzard has far too frequently been the case. Tell me this doesn’t sound familiar:

    Hacker: Hey Blizz, I found a security hole in your game. (Most recently Diablo III.)

    Blizzard: Yeah? Well our users are idiots, it’s their fault. Shut up whilst the problem magically goes away.

    Hacker: Well gee, Blizz, it’s interesting how that security issue did indeed fix itself like that after I told you about it.

    Thus far, no one has found any security issues with Guild Wars 2. There have been none found. This is assumed to be databases from other games (hello Diablo III!) where people are using the same usernames and passwords as they did from games that were actually hacked.

    If someone comes forward with an exploit for GW2 and ArenaNet blame their userbase for it, I’ll change my tune. But we’ll see, eh?

    That ArenaNet treat people like human beings IS the difference.

    #3 2 years ago
  4. DSB

    That zealous desperation sounds familiar?

    ArenaNet are quite clearly putting it on their users and third parties as well.

    “Get an antivirus and stop watching Dutch animal porn, fool”

    … is how I’d paraphrase them, if I was desperate to make them look bad, instead of simply accepting that any service with millions of users, is going to have a lot of problems with users who give their information and passwords away left and right.

    #4 2 years ago
  5. Phoenixblight

    I am not sure why Arenanet can’t do at least what WOW does where it logs in where the user location is and if someone logs into the account from a vastly different area it locks the account and text or calls the user. That should be easy enough to implement.

    #5 2 years ago

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