Microsoft outlines Live security, urges PW changes

Wednesday, 18th July 2012 18:32 GMT By Stephany Nunneley

Microsoft has added security improvements to Xbox Live, and according to a blog post from XBL general manager Alex Garden, the firm has suggested everyone update their passwords.

In the blog post, Garden said that many of the security enhancements and recovery processes with XBL are “dependent” on members having “valid, up-to-date security information in place.”

“I encourage everyone to take five minutes today to check your security information and update it if necessary,” he said. “If you have any lost or stolen security proofs, update them now to prevent any interruptions to your Xbox Live service in the future. We only use this information for your security, and never for marketing or advertising.”

It was suggested users should change their passwords and use different usernames and passwords for Microsoft versus other services.

“The Internet has transformed the way we purchase goods and services and added layers of convenience to our lives,” Garden continued. “Yet, disappointingly, online fraud increasingly victimizes millions of unsuspecting consumers each year.

“That is why our resolve at Microsoft to battle fraud and our commitment to account security is stronger than ever. I hope you’ll take a few moments to protect your account today.”

Garden also provided a list of changes made to the services’ security measures:

  • We’ve increased notifications to members whose accounts may be compromised to add proofs, update their passwords, and, if necessary, contact Xbox support. This helps our team lock down an account quickly, investigate and restore the account to the rightful owner.
  • We’ve taken legal action to pull down online posts of gamertags, usernames and passwords gathered from malware or phishing schemes to help protect our members.
  • Our Xbox Live Spring update included many behind the scenes improvements that help us build on security enhancements for the near future.
  • We’re sending unique codes to the security phone numbers and secondary email addresses provided by members to verify authorization for purchases or account change attempts not stemming from a member’s trusted device.
  • We’re working to reduce market incentives for criminal activity. Engaging in identity theft, trading in stolen accounts and committing credit card fraud are illegal and violate our Terms of Use.Those involved in these activities risk criminal prosecution, account and console bans. That goes for both sellers and buyers of known stolen accounts and content.

Hit up the link for the rest.



  1. fearmonkey

    Why oh Why haven’t they gave us the option for a authenticator app or keyfab? I love the Blizzard has it, why can’t MS? This would be something they could easily place in their xbox live application.

    #1 2 years ago

    What’s a really good password that no one will guess?

    Any suggestions?

    #2 2 years ago
  3. Ireland Michael

    Use at least one capital letter, mix up numbers and letters, and possibly add a symbol or two. The more random it is, the far less likely it is to ever possibly be brute force hacked.

    #3 2 years ago
  4. sg1974

    @3 Specifically, a minimum of 12 characters with a mixture of upper and lower-case alphabetical, numerical, and non-standard characters such as ?.

    It’s the number of characters which is most important, “random” being pretty much meaningless to a computer in the way that humans see it.

    #4 2 years ago
  5. rrw


    #5 2 years ago
  6. Henry

    vg247, your title is a little bit misleading……..

    When reading your title, I thought there must be some security incidents happened, such as user passwords stolen from M$. I thought there was a urgency to change our passwords.

    But from the content of the article, it was just because M$ thinks it’s safer to have a password unique from other services. It’s just a recommendation.

    #6 2 years ago
  7. polygem

    my 360 got fifa12 hacked a few months ago…eventhough i never had the game. had something to do with an old EA account of mine -i guess. all that really was annoying as hell. i´ve already set my box to the highest ever security settings after that, still i feel a lot more unsafe now.

    i really think they took that fifa 12 hacks, i wasn´t the only one, to check their security stuff and this is what we get from that…the ms guy told me it had something to do with EA. ms really didn´t do a god job on helping me out or refunding my stolen ms points in the first place….after 6 or so calls they did but only because i was a pain i the ass. they really didn´t care for my credit card security, that someone hacked my account, ripped my remaining ms points (only 800 though) and unlocked some fifa12 achivements with my account eventhough i never had the game. in the end i received 4000 ms points from them, still there are those fifa12 achievements in my account whih have been unlcoked by the hacker, no chance to even delete it. i found the customer support terrible. it´s easy to get your credit card data on XBL, if you want to delete it you´ll have to delete your whole profile though, or put in some fantasy numbers, which will make you unable to keep buying stuff yourself.
    i just wanted to keep my profile and delete the credit card tempoarily, while this hacking stuff wasn´t really sorted out… chance at all. i couldn´t delete my credit card info. that says more than a thousand words about ms…

    @2: try LOL187

    #7 2 years ago

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