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Ubisoft: “Vast majority” of users don’t have problems with Anno’s DRM

Thursday, 19th January 2012 19:51 GMT By Brenna Hillier

Ubisoft has said good customer support will resolve the few occasions when its Tages DRM affects players.

“While it’s correct that copies of Anno [2070] include three activations and that changing hardware may trigger the need for reactivation, the vast majority of Anno customers never encounter this scenario,” Ubisoft told Rock Paper Shotgun in a statement.

“On the rare occasion when a customer does need additional activations, Ubisoft customer service is available to quickly resolve the situation, and we encourage those customers to contact us directly so that we can ensure they are able to continue to enjoy their game.”

Anybody encountering issues with Ubisoft’s DRM is encouraged to contact customer service to initiate resolution.

Anno 2070 uses a DRM system called Tages, which hit headlines this week when it was discovered that swapping out a piece of hardware counted towards each license’s three install limit.

Tages doesn’t include any option to deactivate an installation, instead leaving a config file on those computers which have had a legitimate installation on them. As RPS points out, should you reformat your harddrive, you’ll lose one of your three licenses.

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12 Comments

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  1. LOLshock94

    ubi seriously pc gamers are pirates come to the console side we have cod

    #1 2 years ago
  2. DSB

    Slightly selective headline. They’re really saying that the vast majority don’t have a problem with the activation limit, vis a vis the DRM.

    Considering that Ubisoft has managed to throw away 60% of their business on the PC since introducing their latest range of failed DRM, I’d say a definite majority do have a problem with their DRM in general.

    #2 2 years ago
  3. Razor

    Er, sure, Ubi.

    #3 2 years ago
  4. unacomn

    Vast majority of users install cracks on the games they bought.

    #4 2 years ago
  5. Fin

    DRM or activations, the vast majority of users probably don’t have a problem with. A very very loud group of users do, however.

    #5 2 years ago
  6. someguy2

    These people PURCHASED your game Ubisoft and due to that all of them shouldn’t have problems with DRM. Not a ‘vast majority’ those who aren’t in the that majority shouldn’t have to experience problems with your DRM. Stop treating your customers like pirates.

    #6 2 years ago
  7. freedoms_stain

    Given Ubisoft’s history with DRM, I’m with DSB, the headline is all sorts of wrong.

    The Ubisoft statement actually refers specifically to running out of activations due to hardware changes

    “While it’s correct that copies of Anno include three activations and that changing hardware may trigger the need for reactivation, the vast majority of Anno customers never encounter this scenario.”

    Which is actually pretty speculative for a game that has been out all of 2 months.

    Sorry Brenna, but I’m calling Paraphrase failure on this one.

    #7 2 years ago
  8. TheWulf

    Perhaps the vast majority just aren’t buying Ubisoft games any more? I know I’m not. I can’t remember the last time I saw a good Ubisoft game, anyway. Beyond Good & Evil? Assassin’s Creed was fun but middling, really, and it only got worse with each sequel. Sorry if you liked it, it’s just not my thing.

    Other than that, they won’t yet. But wait until they upgrade and their graphics card changes. The sort of ‘DRM’ that Ubisoft pedals is specifically designed to screw paying customers, so that at some point in the future they’ll have to buy their game from Ubisoft again.

    Piracy is a scapegoat, here. Piracy is ABSOLUTELY an issue. Yes, of course it is. But this isn’t about piracy, this is about future sales.

    #8 2 years ago
  9. freedoms_stain

    @8′s comment proves the headline needs an edit :p

    #9 2 years ago
  10. KrazyKraut

    hahaahahahhahaha joke of the year (and it still started)
    Go to their forums and you will see how many ppl complain. wtf…

    #10 2 years ago
  11. TheWulf

    @9

    What on earth are you smoking? My comment was in relation to the article – and Ubisoft’s DRM in general.

    Unless you misunderstood my sarcasm, which is entirely possible!

    #11 2 years ago
  12. Hybridpsycho

    I don’t mind DRM at all, as long as it doesn’t ruin my gameplay :)

    When it’s easier to pirate a game than buying it and playing it legally there’s something wrong.

    #12 2 years ago