GameStop has issued a statement apologising for concern caused after customers reportedly received pre-recorded messages announcing that their pre-order for The Last Guardian had been culled from the chain’s system and canceled.
“The Last Guardian has not been cancelled by Sony as we incorrectly stated in an automated call to reservation customers,” the store said in a statement published by Kotaku.
“Because the game did not have a specific release date, GameStop made the decision to remove the game from our system. The Last Guardian will be reinstated for pre-order when a firm launch date is known.”
One customer, Darren Hupke, recorded the message he received and posted it online here (thanks, Dutch).
Various GS employees also earlier confirmed to Joystiq that the game has been removed from the chain’s “coming soon” list.
SCEA’s senior director of corporate communications, Patrick Seybold, responded, saying the reports were “not true”, as the game has not been cancelled.
Sony Worldwide Studios boss Shuhei Yoshida also denied the talk on Twitter.