Sony: ‘No mass Vita problems, we haven’t apologised’

Wednesday, 21 December 2011 14:56 GMT By Patrick Garratt

Sony hasn’t apologised for any technical problems with Vita, the company has told the Guardian, and has denied that the newly-launched handheld is experiencing widespread difficulties at all.

It was widely reported that Sony had apologised on its Japanese site for technical problems being seen with the machine, which included a lack of responsiveness and trouble powering the unit off and on.

The entire story’s hokum, SCE UK PR boss David Wilson said today.

“The PS Vita has had a terrific launch and sold in large numbers. We’re annoyed with these stories, because we can’t find any evidence of widespread glitches.

“The stories even said that Sony has issued an apology for PS Vita glitches, which simply isn’t true – there’s an apology on our Japanese website for people who are having trouble getting through to our technical help line, but that’s it.

“And there’s a page showing standard procedures for powering the PS Vita on and off, which has been on our site since before the launch, which has been presented in some news stories as a means of solving the alleged glitches.”

Several videos are circulating clearly showing Vita units with locking issues, and the Guardian piece says Sony acknowledges “that a few new PS Vita owners may have experienced isolated malfunctions”.

Vita has reportedly sold in the region of 325,000 units since launching at the weekend.

Many sites, including the BBC and VG247, have reported that Sony has apologised for technical issues related to the machine.

Rocket News appears to be the main source for the freezing reports, coupled with the videos you can see below.

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