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DICE and EA working “around the clock” on BF3 support

Tuesday, 1st November 2011 00:53 GMT By Brenna Hillier

Both developer and publisher are dedicated to ironing out the wrinkles which have reportedly marred Battlefield 3′s launch this week.

“The DICE team, as well as the many EA groups that support this historic launch, have all been working around the clock,” DICE’s Karl Magnus Troedsson wrote on the Battlefield Blog, reiterating yesterday’s spokesperson comment to the effect that fixes are rolling out.

“We’ve deployed a number of server-side updates in our first week that have solved a number of the primary connectivity challenges, and have accelerated our rollout of the number of Hardcore servers.”

Troedsson said “millions of people” are enjoying the game, with only “some” having problems. He highlighted five key issues which DICE is treating as priorities: quick matches, squad joining, anti-cheat measures, sever maintenance, and Origin authentication.

This last has been a serious sticking point for some vocal PC gamers who feel imposed upon by EA’s platform, and although DICE believes the issue has been resolved, it’s taken measures to ensure any problems are resolved more easily than on launch day.

“While the authentication issues have been fixed, we have increased our customer support services exponentially to ensure a smooth experience going forward,” Troedsson wrote.

“We have dedicated support staff for you.”

Follow the link above for details on how to contact battlefield 3 support if you experience any issues while playing.

Thanks, Shack.

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33 Comments

  1. Yoshi

    Anyone else having issues with co-op? It seems to just cancel on me :/

    #1 3 years ago
  2. DSB

    A lot of posts say to disable Avast antivirus. If you’re hosting, it will not show the invite.

    #2 3 years ago
  3. Charlie Sheen

    DICE Your a dirty, stuck up, sadistic, shit eating, cock sucking, butt fucking, penis smelling, crotch grabbing, ball licking, semen drinking, dog raping, nazi loving, child touching, cow humping, perverted, spineless, heartless, mindless, dickless, testicle choking, urine gargling, jerk offing, horse faced, toilet kissing, self centered, feces puking, crap gathering, big nosed, monkey slapping, fart knocking, bear blowing, head swallowing, bitch snatching, donkey caressing, mucus spewing ASSHOLE!!

    #3 3 years ago
  4. G1GAHURTZ

    Best selling unfinished game, ever!

    #4 3 years ago
  5. DSB

    It is pretty ridiculous that it isn’t better at launch.

    I’m pretty sure it has everything to do with jumping the gun before CoD-hour, and I can see why that would be the goal, but even though it’s not as bad, it still reminds me of Black Ops around launch.

    There’s a fundamental disconnect between talking your game up as the holy grail of PC gaming and then jumping the gun, when you’re probably full aware that the networking is flawed.

    What makes it pitiful is the fact that neither DICE nor EA seem to want to own up to it. It’s not like you can shut up the internet, the people who bought the game know full well what’s going on, and they’re telling their friends.

    Just fess up and fix it.

    #5 3 years ago
  6. Talkar

    @5
    Black Ops had way more problems than BF3. I got BSoD when getting to high a score (i know, sounds ridiculous). I have problems with BF3, yes, but that is only a lag problem that persist for a few secs. I’ll take that over a BSoD anytime!

    #6 3 years ago
  7. JimFear-666

    i really doubt they really work 24/24 for this… I already worked for a studio who once said this and i can tell you that befor 9pm the office is already empty.

    #7 3 years ago
  8. GrimRita

    Im so glad I didnt waste my money on this.

    But hang on, didnt DICE claim that Beta was a ‘stress test’ and things are still not right?

    EA’s spyware failed to cope with the demand for Beta and clearly still cant cope.

    And, if you KNOW that you are shipping 10 millions units(across all formats), you will get a rough idea of the backend required to cope with so called high sales. Yet ANOTHER fail.

    This clearly demonstrates that BF3 was rushed out the door to hit the streets before CoD no matter what condition it was in.

    People saying that CoD had problems but doesnt it outsell BF like 10-1? So its kind of expected although not acceptable. Its about time publishers stopped taking consumers for a ride or maybe we should bring in our OWN T&Cs prior to the launch of yet another unfinished/tested waste of money.

    #8 3 years ago
  9. Ireland Michael

    ITT: People with short attentions and no understanding of basic server infrastructure.

    #9 3 years ago
  10. Sturmhardt

    Well they SHOULD be working hard because the game is still suffering from many bugs, including crshes and server joining problems – both happen a lot.

    #10 3 years ago
  11. M. K.

    Seems like a lot of you are playin on PC. Any problems with PS3/360 versions?

    #11 3 years ago
  12. viralshag

    I’m so glad that I’m one of the many people that aren’t having any major issues. 28 glorious hours in game and counting.

    Love this game.

    #12 3 years ago
  13. freedoms_stain

    I’ve had a few crashes and freezes here and there, one blue screen. The most annoying bug however is the one pertaining to using the Origin overlay between rounds that sucks your most cursor in the top left hand corner of the screen until you spawn into the next round

    #13 3 years ago
  14. YoungZer0

    @12: “… one of the few people that aren’t having any major issues.”

    Fixed that for ya. ;)

    #14 3 years ago
  15. viralshag

    Many, few, whatever. Game works perfectly fine for me and it’s a great game. One pre-purchase I don’t regret buying (unlike Rage). :D

    #15 3 years ago
  16. OrbitMonkey

    Huh, before release i remember moaning that the console versions will never look as good as the pc versions…. Well at least the console versions has fewer problems :)

    Either that or we console gamers are more stoical about minor server issues.

    (anyone who tells you that i cried after losing connection towards the end of a high scoring round of CQ is LYING!!)

    #16 3 years ago
  17. viralshag

    @Orbit, In my experience of being a console gamer that has moved more to PC gaming, it seems that most PC people disdain consoles “quick matching” because server searching is supposedly far more superior but when it doesn’t work to the highest degree of perfection (which it rarely does), boy, they can cry an entire ocean’s worth of tears about it.

    #17 3 years ago
  18. OrbitMonkey

    @Viral, Yeah i’ve noticed the PC crowds obsession with servers… Still what they gonna do? Buy MW3? :)

    #18 3 years ago
  19. viralshag

    @Orbit, I am… on PS3 :D

    #19 3 years ago
  20. OwnedWhenStoned

    I think I say this in every BF3 thread, but those of us who were around for the launch of BF2, 2142 and pretty much every patch of the previous will be used to this.

    Eventually they sort it out, and it is wonderful.

    DISCLAIMER: I have had no problems at all with multiplayer, (PC version) other than most servers being full.

    @Viralshag – got to agree about Rage. I go back to it now and again, but it just doesn’t grab my attention. I have had no technical issues with that game either, it just isn’t very good.

    #20 3 years ago
  21. GrimRita

    @17
    That has nothing to do with it. Battlefield has a strong community of clans who run their own servers for various game modes. ‘Quick Match’ does nothing to build communities but serves those who want just a quick round or two. It has nothing to do with ‘being superior’.

    Once DICE decided to force PC users to Alt/Tab from Origin/Battlelog/Game, it was ALWAYS going to end in tears because Windows hates Alt/tab especially when a game like Battlefield is resource intensive on the PC.

    Either way, this game clearly is unfinished and despite ‘stress testing’ has still limped out the door in typical unfinished DICE fashion just so they can get a weeks head start before CoD arrives, which PC gamers dont buy simply because its a shoddy port.

    #21 3 years ago
  22. OrbitMonkey

    So what your saying Grim, is that DICE should have kept back the PC version a month, to polish it up….

    That would have gone down well ;)

    Oh AND release it on STEAM… Heaven forbid you have to use ANOTHER online retailer…

    #22 3 years ago
  23. viralshag

    @21, What stopping you from having a community on a console? Last time I checked, that’s what friends lists and having the ability to join their games was all about. I don’t quite see how that is any different to a clan having their own server that will most likely be filled with complete randoms if the ping is low enough. And that’s the fact of the matter.

    There is no more community in the majority of players low-ping server hopping on the PC than random match making on the console. To try and glorify it any other way is absurd. Friends and clans will have a way to easily play together regardless of the platform.

    And seriously, this whole alt/tab argument thing, for the most part when people find a decent server, they’re in there for quite a few matches. What need is there to alt/tab so frequently is what I would like to know? I see the same people in the same server for about an hour or two.

    I also don’t see how this could be considered as a step down as during the end of matches in BC2, you can’t check anything other than what you have scored during your last round.

    To try and say this is a “shoddy port” is down to the fact you don’t own and haven’t played the full game. The game is fantastic. As I have said many time, it runs like a dream for me. Honestly, since moving to be a primarily PC gamer, never have I heard so much complaining as in the PC communities.

    #23 3 years ago
  24. DSB

    The idea that serverbrowser = community is ridiculous. I can see how it provides a feature for those who already have a community, but that’s hardly down to the networking used to setup the match, and all down to the way you let people customize the hosting.

    I’ve been a PC gamer all my life, but I think matchmaking is the single biggest leap forward that I can remember seeing in an online FPS for the PC, and I know I’m not alone in that. I don’t want to bother to sift through networks or look at a million stupidly titled servers full of equally stupid clans with stupid admins that make up bullshit rules, abuse the people who play or otherwise interfere with the game. Leave the busywork to the nerds, and just let me play. The game is why I’m there in the first place.

    Case and point would be the whole controversy surrounding MW2 not having a serverbrowser. It’s still the biggest CoD on the PC after 2 years, and that’s after Treyarch came along and bent over backwards for the whiny folks among us.

    To me that just stands to reaffirm the notion that you should always move forward, instead of listening to the people who will not ever want you to.

    In terms of the BF3 troubles, this is already as big a launch as Starcraft 2, with the only real difference being that Starcraft 2 is Blizzard, and BF3 is DICE under pressure from EA. When you release a game this big, I think the mantra should be “Test, test, test, test… Retest… THEN release”. You should get it right.

    It’s not nearly as bad as RAGE, it’s not as bad as Black Ops, it’s an outstanding game, and I do actually like the Battlelog after using it for a while. But it’s a humongous release, with EA spending the bank on it, and yet they still haven’t gotten the networking down. Come on now!

    #24 3 years ago
  25. G1GAHURTZ

    I don’t want to bother to sift through networks or look at a million stupidly titled servers full of equally stupid clans with stupid admins…

    When I used to play CS, after a search, I once joined a server where they’d managed to get this jingle to play every time someone typed the word ‘idiot’. Needless to say, it was getting played almost constantly.

    I have loads of similar stories to this…

    Partly why I stopped taking the PC seriously as a gaming platform.

    #25 3 years ago
  26. freedoms_stain

    Does matchmaking even work past putting you in a match with as little user input as possible?

    Certainly it seems to make no odds on skill level, relative pings or matching groups to other groups.

    Since matchmaking just seems to fire you in with a random bunch anyway, BF3′s quick join function seems to be just as “good”

    #26 3 years ago
  27. stretch215

    I’m assuming those of you saying the black ops launch was bad aren’t on xbox. For me that launch was pretty much bug free. As far as bf3 goes, aside from first day problems and the occasional disconnect, I’ve had little trouble (and a lot of fun). Awesome game!

    #27 3 years ago
  28. DSB

    @26 That’s entirely missing the point. The fact that most developers have yet to properly apply a matchmaker doesn’t do anything to disqualify it as a vastly superior technology.

    You could quite easily build a profile of the people playing the games, featuring everything from relative skill, to latency which is exactly what Battle.nets matchmaker does. That could lead to vastly better balance in online gaming, vastly lower latencies on the whole, and possibly a far better community since people will be on the same level, and likely geographically closer to one another.

    The only thing that’s missing is that sort of implementation.

    And that’s not even mentioning the effect it can have on latency as a whole in online gaming. It could wipe it out. Simply collect the latency information in real time, group people together based on factors like geographical location, and you’re done suffering because an American joins a European server or vice versa. No more rubberbanding.

    (Beyond people downloading porn when they shouldn’t be)

    @27 I think that just adds to the grief. Like DICE, Treyarch had been talking up their PC credentials and promising the most amazing PC game the world had ever known, only to leave people on the PC with what was obviously a broken port.

    #28 3 years ago
  29. GrimRita

    @22
    I dont know about you all, but I am sick to the back teeth of games being released half baked in an attempt to rush to the finish line, no matter what state its in.

    The attitude ‘we can patch it after launch’ is going too far, with patches becoming bigger and bigger in size. BF3 was clearly pushed out to beat the rush for CoD and here we have all these issues bogging it down.

    EA can sit behind the excuse of ‘biggest launch in our history’ bullshit but if you ship 10 million, have a huge marketing push and end up selling (so they claim) 5 million, there simply is NO excuse not to have servers ready for demand.

    Yet again it shows how Origin as a delivery platform simply cant cope even with (and being generous) 1 million sales on the PC.

    Steam has 4 million ACTIVE daily users and growing and supports a variety of different publishers. If EA want to get serious about third party support, they need to so out their back end asap otherwise customers simply wont use their crap.

    And Treyarch can promise all they want about their shitty title on the PC but until they stop being lazy and porting it over, it will always remain a limited, over priced, experience.

    #29 3 years ago
  30. viralshag

    I’m not sure the game has even been patched much. If it has I haven’t noticed yet. It seems to be minor tweaking on the server side of it and the problems seem to be primarily on the PC.

    #30 3 years ago
  31. IL DUCE

    This is my 4th time attempting to post this so let me say the blackberry 9900 is the biggest piece of shit phone ever created and a waste of $300…since it just loads random pages and navigating with the touch pad scroll thing basically clicks things and deletes stuff I’m typing so yeah…

    Anyway…Ill have to keep it short now since I don’t feel like typing everything a fifth time…me and my friends experienced a guy who had permanent invulnerability in a match and went 37-0, “Tbelz14″ for those on the lookout on XBL where we encountered him, so idk if it was a glitch or if it was purposely done but it was crazy and DICE/EA support said there was nothing they could do so good job…

    They also need to put more hardcore servers since they are less than a tenth of the total servers and my friends are getting turned off since they are always full and we always have to play regular in order to play together which they are not the biggest fans of…so keep pissing away your chance at being a “CoD killer” DICE & EA cuz you’re doing a good job of it so far…all that bark but no bite

    #31 3 years ago
  32. srafty

    all i can say is that matchmaking on none dedicated servers will never be a leap forward… not unless these company actually start to take hacking seriously…

    i have played a total of 12 mins of MW2 since its release, its unplayable due to 80% of players hacking, and joy MW3 is starting to head down the same path.. Blops was only fail on release due to hardware issues “new hardware” and of course stupid people.

    BFBC2 seemed okay, and so far BF3 is decent, Blops was good for me 1000hours and counting played, Cod4 was also excellent, unfortunately waw was to little to late for most players, but once it had like 2gb worth of patches it was a good game with no player base….

    anyone seeing the pattern? Dedicated servers! = no hacker = better community.. at this time forced matchmaking on none dedicated servers just ruins the games, not because match making is flawed or better\worse than server browsing, but simply because the company’s involved do nothing about hackers running rampart.. go play 1 match of MW2 and ull see exactly what i mean… dedicated servers are not much better for the trolls or generally cheap players and sometimes someone may be banned for hacking when there not, but hey there is helluva lot more than 1 server out there…

    as for pc players crying, im pretty sure pc players have a louder voice than consoles simply because they can use the web on the pc? ud find alot more children would actually use consoles (consoles being cheaper for parents to buy) also reducing the voice heard from consoles online… at the end of the day pc vs console QQin probably works out even… we just don’t hear as much from the console folk.

    @viralshag
    “quote” To try and say this is a “shoddy port” is down to the fact you don’t own and haven’t played the full game. The game is fantastic. As I have said many time, it runs like a dream for me. Honestly, since moving to be a primarily PC gamer, never have I heard so much complaining as in the PC communities. “quote”

    yea pretty sure he was talking about MW3 get off ur pony, MW3 is a SHODDY console port, a 10yo pc could run it at near max gfx.. i wish they would hurry up and release new consoles so PC gamers wouldn’t be held back by ancient console ports!

    “quote” I’m not sure the game has even been patched much. If it has I haven’t noticed yet. It seems to be minor tweaking on the server side of it and the problems seem to be primarily on the PC. “quote”

    is this you admitting that your also annoyed at how pc players get shafted?

    #32 3 years ago
  33. manamana

    40h in and having a blast. Cant wait for Karkand. First week was a catastrophe on XBL. Doesn’t make me whine, because in all the MP is brutally addictive, with friends that is. Most frustrating thing are not technical issues but teammates who don’t play the objective but only go for kills. Oh well, they maybe wonder why in gods name they are so low on the scoreboard….

    One thing I adressed to DICE: its unfair that a jet can ram a helicopter down without taking a scratch. Thats crap.

    #33 3 years ago

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